It's Monday I call. I tell them I'm calling to reschedule my appointment at the location I'm calling mine you then they tell me the place will call me to make the appointment the place that I called to make the appointment is gonna call me after I just called them to make an appointment. I'm confused. And now have to wait 2 business days read more

Very sweet and attentive staff. Emily was thorough with explaining the procedure (iud) and they were patient with me.

Caring and non-judgemental people who go out of their way to make sure you are a participant in your good health. Alice was wonderful as was my doctor. At almost 70 years old, I choose Planned Parenthood health centers for all my gyno needs, including post menopausal health care. My insurance is accepted there so I prefer they get the funds instead of a for-profit outfit that may or may not share my values on women's reproductive health care. Just a great experience all around. read more

If I could give this facility zero stars, I would if possible. On November 13th, I had called to have my patient records switched over to another facility. I had spoken with a young lady; trust me, if I knew her name, I would write it down. She was extremely rude during the interaction. When I was telling her what I was calling for, she immediately cut me off and asked me to take her off speaker in the rudest way possible because she could "hear herself." I told her I need to keep her on speaker because I have to search up the fax number to the facility that I am currently using now. I brushed it off, thinking that she was having a bad day, as we all do, so I gave her the benefit of the doubt. She had said that the process would take up to three days to switch over my records. I said no problem, and the conversation ended. Today I called the facility that I am using to confirm if they had my patient records; they had informed me that they did not. I immediately got on the phone with parenthood and voiced my issues, which I spoke to another lady about. She was fantastic. She helped get what I needed to be done in the first place. So not only was the young lady who I spoke to prior rude, but she also lied to me about doing this out of spite. I had spoken with the supervisor Natalia, who had said that she would look into it and see if we needed "more training." In any business, that is grounds for termination. I asked her to keep me informed on this individual who I've spoken to. If you're looking for any kind of services with planned parenthood please continue looking for better. You will run into problems with these people they're Insensitive and blatantly rude. read more

I came here a few times for what I thought was an infection. One day I was so concerned and felt so hopeless, I called them crying and they got me in ON THE SPOT YOU GUYS! The dr who seen me was so kind and thorough, and performed a PAP which I was previously told not to do when you have symptoms (found out that isn't exactly true) So when the results came back abnormal, they scheduled me for a colposcopy asap. I was so scared an nervous. The lady who performed that procedure was the most kind, gentle, and compassionate doctor I have ever met. Zero pain or discomfort! You ladies are above and beyond all my expectations at this place! Not to mention, I am very low income and was so worried about affording my care, and they provided me a grant twice. This place changed the health care I was able to receive and I'm so grateful for that. read more

The service and care I received was outstanding. The nurse practitioner who took care of me was amazing and so gentle and caring. I was so incredibly impressed with the Planned Parenthood center and would choose them over a private practice with uncaring people. read more

Super facility, with incredibly caring and knowledgeable staff!

This is a good place to know about! Offering medical services to men and women based on a pay 'sliding scale'. If you only make $7 an hour at Hotdog Hut or only work part time and ride the bus here, you won't be turned away. They will work with you. As well as reproductive health care, this place also offers: physical exams, including for employment and sports anemia testing cholesterol screening diabetes screening flu vaccines help with quitting smoking high blood pressure screening tetanus vaccines thyroid screening Nice clean facility off of Goodlette Frank Rd in Naples. read more

This place is necessary for so many. The folks that cannot deal with PP can turn the other cheek and complain about something different or nothing at all. Thank you Planned Parenthood for all you have done for women and families.. Keep on keepin' on ... read more

Love coming here! Everyone is very friendly. I've came here for 4 years to get affordable birth control. They try to help you in anyway they can. read more

This place has horrendous service it's takes hours to be seen. I called ahead SIX DAYS so I wouldn't have to wait for my pills and they Still weren't ready. This place disgusts me and its full of rude people. read more

This is the best medical care we have gotten in Collier County. The staff is compassionate and professional. In an area where it is so difficult to access medical care, PP is a lifesaver! read more

So let's start off with the fact that my appointment was at 1:20 pm. I got there at 1:10 saw another patient was waiting in front of the door. The door had said they were at "lunch until 1pm". The other patient at the door tried to call and said she had been waiting already 10 minutes. We both waited there for another 20 minutes so at 1:30 they were still not open. FRUSTRATED at this point I left to get some food to eat. Returned back at 2:10 FINALLY they were open. Went inside and went to the window on the right side where a woman wth glasses greeted me and had me sign in. Waited an ADDITIONAL 90 minutes still was not seen by MEDICAL staff and got frustrated even more. Went to the other receptionist (window on the left) and was ignored at first then when she was finished doing whatever she was doing she had told me that she did not know why I was waiting for so long did not say anything just pointed to the other receptionist. I jut needed medication and finally after pushing the receptionist for the medicine I needed she went and talked to the doctor and I left with the correctly prescribed medicine. IF YOU DONT LIKE TALKING TO PEOPLE DOBT WORK AT A PLANNED PARENTHOOD WHERE YOU DEAL WITH THE PUBLIC. Also, calling into this office is useless you're better off as a walk in apparently since they DO NOT HONOR APPOINTNENTS ! read more

The staff is nice and Elizabeth, the practitioner is amazing! So real, nice, and down to earth. Really cares about the people she provides services to. They even offer a sliding fee scale to people without insurance. read more

If you or anyone you know is in need of one of Planned Parenthood's services, I highly recommend going to the Fort Myers location as opposed to this location! The administrative assistants were uninformed and when I approached them with seemingly simple questions, they were not only rude and disinterested, but did not care to find someone that could actually assist me. I had an appointment and due to damage in their building, they were unable to see me that day. Instead of calling to cancel my appointment, they allowed me to come in, only to be told that I would have to reschedule. It was not only an inconvenience, but I missed hours at work for no reason. After asking for a refund for the blood test I decided to get elsewhere, I was told that it needed to first be approved by their CEO and I would have to wait a week for her to be in the office to do so. On a prior occasion when I had blood work done, the nurse could not locate my vein (I have small veins, understandably it's difficult) and went to find another nurse to assist her. They were literally giggling trying to find my vein and laughing as she slid the needle in my arm. This was not only disconcerting, but highly unprofessional. Not to mention, I waited 3 hours to get blood drawn! The Fort Myers office was cleaner, the staff was friendly and knowledgeable, and there was barely any wait on a seemingly busy day. Planned Parenthood is a place where people in sometimes extremely difficult situations go for help, but this location will not provide that for you! I will not try to save money next time and go elsewhere! read more