This location and staff always are on point. I've visited this location many times over the years & every time it's a good experience. They're efficient, knowledgeable, & show they clearly care about your treatments & mental health. They want to be sure you're fully aware of the care you're receiving & after care. I don't wish to disclose what I've been here for but I've never been disappointed & I've recommended this location & planned parenthood as a whole to many & everyone I've referred appreciates it as much as I do. FYI even if you come with someone you trust to be there, they will not allow them at the window with you when checking in or in the back as you receive care. This is to ensure privacy and safety for all patients for not just yourself but other patients there too. Also with my last visit, my new insurance isn't accepted here & my out of pocket cost was very affordable big plus they also do payment plans! read more

I am extremely upset about the service provided to me today by the medical assistant. I went in for a simple pick up appointment for my birth control. Steve asked if was on Ocella, I said yes and he said the Medical Procider mentioned I was changing it? He phrased it as a question and I said "oh no I have been on Ocella for years, I don't want to change my birth control at all at all, it very important to me" he conversed with me about how he understands, especially with birth control, when something works you don't want to mess with it and that that was fine, we'd stick with Ocella. I'm given my prescription in a white paper bag as usual and head home. Upon arriving at home I see my medication is taped up in an additional white paper bag inside of the packaging. I've never received it this way before in the 8 years I've been taking it.. and you know why ? BECAUSE HE HANDED ME A DIFFERENT BIRTH CONTROL! I understand that maybe this is what my insurance is now covering, whatever. They are similar but this brand has a higher anxiety side effect (I have an anxiety condition!) higher rates or headaches and migraines which I already struggle with wearing contacts and long hours on screens for work, it also has a higher risk of weight gain. I feel like he tried to sneak it past me, didn't want to hear me potentially upset about the change and decided just to tape the sh*t up for me to notice later on. IF YOURE CHANGING MY MEDICATION I WANT TO KNOW! I WANT TO BE INFORMED ON THE DIFFERENT SIDE EFFECTS AND DISCUSS MY OPTIONS! I take birth control for reasons outside of birth control as I struggle with PMDD and HS and it helps to manage my symptoms. This was purposefully deceitful and I'm so disappointed as I have always preferred to drive out of my way for this location specifically. Super unprofessional! read more

If you want a job that doesn't require much brain power this is definitely the place for you as a medical assistant or especially a front desk assistant place is a joke scheduling appointments that they can't provide not taking time to actually make sure read more

I went as a walk-in and there were busy and I didn't think I would get seen and I couldn't come any other day and Ashley LJ made time and didn't rush me in any way she said she would see what she could do and in the next 14 minutes I was seen. Everyone is so nice and I've been coming to this facility for 2 years now. Thank you everyone! read more

Worst location I've ever been to. They move extremely slow. No sense of urgency. Had to make another appointment for the following week since the first one was taking so long, then they cancelled the second one an hour before I was supposed to be seen. read more

I had a good experience, the nurses who helped me throughout my visit were very kind, supportive and informative about the procedure and process. Staff up front were also very nice. read more

The worst healthcare facility I have ever been to in my entire life. Even worse than a DMV if we consider all the service facilities. Even with an appointment, they kept us waiting for more than 3 hours. Yes, you read it correct, more than 3 HOURS and then the Staff had the audacity to go on a lunch as soon as it was our turn for the treatment. So another hour of wait time before any treatment starts. A Total of 4 HOURS WAIT TIME. We didn't have a breakfast and they went for lunch. Wow! I had another very important appointment which I have to cancel because of this unplanned 4 hours delay. I was on a break from my office. Who will be responsible for my work loss? The most pathetic and unprofessional staff I have ever seen in my entire life. Stay away from them if your time is valuable. read more

The lady who saw me named Jennifer, she should not be in healthcare if she's going to make her patients feel like they need to change locations. she stares at you with such a face even through the mask you are able to tell what kind of face she is making. Gets defensive when you're explaining your situation because your information is wrong , well duh that's why I'm here. Most definitely going to change locations & second opinion. read more

today I came to get my birth control shot and the nurse Katie. W was soo amazing. she was soo welcoming, kind and sweet to me. She made me smile read more

Great and caring staff. Made my procedure so comfortable and smooth! Much appreciation for Cassie, Jackie , and Diana for their great care and compassion :)!! read more

I had a frustrating experience at this Planned Parenthood. I came with full Power of Attorney for my cousin, who is autistic, but they told me I needed conservatorship instead--even though POA legally gives me the right to consent on her behalf. When I asked my cousin what address she gave them, it turned out to be completely wrong. She also gave her own phone number, but she never answers or responds to texts, so she misses important reminders. Also, the clinic was very slow. They took forever to call her name just to bring her in. There weren't many patients, yet we waited nearly two hours just for a Depo shot. Overall, it felt disorganized and not very supportive of patients with special needs or their caregivers. read more

I've been coming here since I was 19 years old , I'm 32 now, and usually it's always a safe, comfortable, pleasant experience. This time I came in for something unusual happening in my body and I was surprised when a MALE med assistant Is asking me questions about my symptoms. It's embarrassing enough to come in, even worse when im questioned by a man. The whole reason why I come here is because I'm looking for a comfortable safe environment for women's health, and in the future I would suggest that we are asked or told ahead of time we will be met and questioned by a medical assistant. I was so uncomfortable, my blood pressure was 10 pts higher than usual and I felt like bursting into tears. I can't tell you why, just was! But women come from all walks of life to planned parenthood and I just expected better procedure. I really hated my appointment today and hope this review lets this clinic understand their patients needs a little better, because no woman should feel this way being cared for! read more

Been here tons!! Doctor keeps telling me I'm negative every time!! (In a good way) Get tested!! Be considerate!! :) If you stand outside of this business with signs I hate you!! :) read more

Says what they can approve on everything honestly. By far the worst care place I've been if I could not give them stars I will , just sucks they don't help you like they did , they care if you have insurance which is weird because they never check that . Says what they can approve on everything honestly. By far the worst care place I've been if I could not give them stars I will , just sucks they don't help you like they did , they care if you have insurance which is weird because they never check that . read more

Everyone here was so nice! But I wasted most of my day and energy bc they do not prescribe HRT. It's 2024 and they still won't prescribe something that most women will need in their cycle of life. The Dr came in and told me to get my thyroid check. As if I haven't done that. So frustrating that they seriously will not acknowledge that the loss of estrogen is real. My mistake for coming here but lesson learned. read more

Staff here is so kind!!! Respectful, professional, and so sweet! Love everything about P.P. Vote to protect them because when in a shipwreck, we must protect children and women first!!! read more

Made an appointment for 12:30, they said it would be 20-30 minutes till I'd be called back, it's been over 30 and they said at least another 10 and that I'd most likely wait longer in the room. The lady at the front told me that for Dr. appts I should "leave an hour and a half buffer". I need to be done by 1:30, I left an hour. If I won't be called till 45 min after my appointment time then why even take appointments?? The planned parenthood in Westminster has never done this. I'm just confused. read more

I use to come to this clinic for Pap smears and birth control when I was in college. I got the best care then. Now, as I am in the next phase of womanhood - peri menopause I came back to this clinic. After being seen seen by a few gyn md's, I felt like my concerns were not being heard. I was being dismissed with comments like "oh that happens with the change in perimenopause" " take supplements". I was so discouraged. I was scrolling on internet trying to find a new gyn doctor to go to and came accross planned parenthood. I am sooooo glad I made the appointment! My concerns were heard and validated. The NP I got was absolutely wonderful! I will stick to this clinic for my gyn cares from now on. read more

I cannot thank the staff enough for the care i received at this location during a very difficult time. They were very supporting and understanding. Ive been coming to this location for a few years and even though its 40 minutes away from me i'll make the drive no matter what. When i was feeling sick from my nexplanon implant with months of non stop headaches my OB refused to remove it so i turned to planned parenthood and they understood the pain i was dealing with & removed it that same day. I went 3 months with horrible headaches no type of pain killer helped me i just knew it was my body rejecting the birth control implant. It may work for some with no problem but it did not work for me as far as my health and my day to day activities being interrupted by a horrible headache. I switched over to the pills then the patch and im very happy that not only am i safe but i dont have headaches like i did before. Thank you sooo much for not ignoring my concerns or pushing me away with pain killers. read more

I came in to remove my arm implant and I showed up 20 minutes before my appointment and waited 1 hour and 30 minutes to be seen. Everyone that came in after me got seen before me even given the fact that I had a scheduled appointment. In addition the staff seemed very aggravated every time I had a question. Because it was my first time getting the arm implant removed I had several questions and concerns with the process as well as which birth control plan was right for me. Overall I'm very unhappy with my experience today and would encourage more people to give feedback so they can better there services and customer care. read more

I thank the whole staff for their patience and especially Jackie for going through and explaining in full detail everything, for her honesty, compassion and grace. For the staff who helped me when I almost fainted and for feeding me to get me back to health. Today was a life changing experience I can't thank you enough for understanding me. I was lucky and fortunate enough not to encounter any protestors on my visit. If there's ever a next time at this clinic the only thing I'd suggest is just bring warm socks it gets very cold in the exam/ operating rooms. read more

I wish I could give 10 stars!!! From the receptionists to the doctors and of course ROXXANE; amazing experience. Roxxane made me feel very comfortable and explained EVERY step of the way. I was lowkey feeling so much anxiety but she made me feel safe!! Thankful for all the staff I came across with today!!! Same day appointment, clean, quick, and super friendly service! 10/5 stars! read more

Had a 10/10 experience. All staff women made me feel comfortable, calm, well informed, and provided positive energy. Gave me a blanket bc i was cold. Did everything carefully and gently. Super nice girls. Thank you Cassie, Lily, Vanessa and Jackie!!!! You guys are amazing at your job. read more

First time here, I made an appointment for birth control treatment. I didn't know what to expect but I was pleasantly surprised with the great customer service I received, from the receptionist to the Dr. Everyone was so friendly and helpful. I'm so thankful I to booked my appointment at this location. read more

Worst place ever !!! At my appointment at 12:40 for implant removal.... It's 2:30 and I'm still waiting.... Waste of my time !!!! Don't go to this place unless you have all day to yourself and not have to work. First and last time I'm going to this place .... Corona planned parenthood never do that ! Always on time !!!! read more

I was very pleased with this Planned Parenthood location. It can be very daunting going into a Planned Parenthood especially with the protestors outside but the staff does an amazing job at making sure the patients feel safe and comfortable. If you have a chance to interact with Eric, you'll be very happy. They were so helpful and did such a fantastic job at ensuring I was comfortable. read more

Thank you ! This place SAVED MY LIFE !!!!!! After 3 days of pain and torture it only take them a day to help me with love and care and pure love , talked me threw everything I have no words but if you need help for woman care come to this location just fast and efficient... thank you guys just the seriousness of my situation I could've been gone and not seen my family my boys ever again if it wasn't for this staff .... read more

I had an appointment at 12:40 the day I'm posting this. I am STILL sitting here waiting to be seen. They let people who came in after me be seen first. This is absolutely ridiculous. I'm beyond annoyed. NEVER coming back here again. read more

All super sweet! I felt safe going there and confident coming out! Guaranteed customer satisfaction and great service!

Go somewhere else. My appointment was at 10am wasn't seen until 1pm for a in clinic procedure. Got all the was up to my ultrasound where my clinician let me know she never had a procedure like mine done and it won't be painful. Kind insensitive due to the fact that it's pretty big mental decision more then physical pain. I think some staff need sensitivity training for sure. Did all that just to be told I couldn't go through with the procedure that day and would have to come back. I never went back and went to the Pomona location which was much more respectful. read more

I've gone to Planned Parenthood for many years never this location but this is the worst location by far including the main doctor. the nurses that help they were very kind but the doctor she literally rushed my appointment and in addition she knew I wasn't comfortable I made it clear and told her I was not comfortable with how she was handling my appointment mind you I waited over two hours with a booked appointment that was planned in advance and overall I hope that a Planned Parenthood look into the facility itself because I've been going to planned parenthood for over six years and this is the first time that I've ever felt like I don't have the option or choice for myself. It's truly disappointing to think you are going to be helped yet it's the complete opposite For other young girls or women I would advise to try a different clinic and not this one because Planned Parenthood is great but this location in Riverside is not read more

Dr. Chiaki and the team are so helpful and gentle throughout the process. They literally make me feel so comfortable and taking good care of me. Everyone is so welcoming and trustworthy. read more

What's the point of having an appointment if you're going to have walk-ins prioritized and have us wait an hour to be seen? The staff was nice, but I've waited at most 20 minutes at other Planned Parenthood clinics. read more

Everyone in the office was kind and helpful and especially Daisy she didn't make me feel rushed she was very kind and patient and provided me with a lot of information and made me feel comfortable at my appointment. I definitely recommend this office! read more

My experience at this location is always so positive. Shout out to Dulce for being so sweet and hilarious! The medical staff is so friendly and always inform you of all your options. Nisha was an amazing nurse as well, she puts you at ease when you have a question. Come here for your reproductive services ya'll! You won't regret it! read more

I have medi-cal and waived the uc shipp, they take my insurance info and give me an appointment only to say I have to be seen "at school" like what does it mean? in all my years going to the Planned Parenthood in my hometown they never turned down medi-cal. So much for a place that has always helped us remain confidential. Honestly skip this one, its best to go someplace else. read more

I am so happy! Joy really made this visit one of the best. I usually get nervous coming here because of the past experience( some of the MAs are rude so that's why) but wow I was very comfortable and in all very satisfied with my check up. She made me feel welcomed and helped out a lot. I really hope she is here when I come back. I can write on and on about how she was but that would just be wasting your time haha point is Joy was amazing and I appreciate what she did for me. DEFINITELY made my day. Her name is Joy and trust me, her name goes with her personality. Thank you, Joy!!!! -Jackie read more

I got an iud here, was in excruciating pain for a week, came back and tried to explain to them something was wrong and they continuously turned me away. went to the ER and found out they put the iud too far and it bursted through my uterus and into my abdomen.. upon trying to get ahold of them they will not help me or see me. this place does not care about their patients read more

Just left from an appointment that my daughter had for birth control and Gloria was awesome she was so patient in answering questions and explaining everything. She made my nervous daughter feel completely comfortable. read more

After writing the previous review I was contacted by the regional manager and was conveniences with an appointment ahead of the time they gave me last for a time sensitive issue and was also given a Starbucks gift card for the hassle I really appreciated being convenienced. I told them I would make a new review! They were so nice at the visit :) I called ahead of time they told me I could just walk in to refill my birth control, I go in early to beat the line and low and behold they are understaffed so they turn me away even after telling them that I really need it that it's time sensitive I even asked to make an appointment and they are all booked up for the rest of the week. They offered no resolution but better yet told me better luck next time. It's ridiculous seeing how that's what planned parenthood is for to take care of their patients. Whatever guess I'll try again tomorrow read more