To begin with, we did not choose for my wife to go to Natividad Hospital. In fact, my wife begged…read morethe firemen to take her to Memorial Hospital and not Natividad. We didn't know much about Natividad Hospital, but what we had heard about was not good. She has Medicare, and because she has had some health issues over the years, we purchased the best Medicare Supplement available and can go to any hospital we want. But because we live closer to Natividad, the firemen told us that they had to take her to Natividad. At the time, we didn't know how serious her injury from her fall was, but she was definitely in a lot of pain and knew she needed to go to a hospital. I went to the ER to see her that night. They were still taking X-rays, etc. to determine what was wrong. When I left after about an hour and a half, I still didn't know what her injury was. I went back in the morning and was informed that she had broken her hip, and they would be having surgery that afternoon. When I left the hospital, I didn't know what was going to be done. My wife has had four back surgeries over the years all performed by Dr. Gus Halamandaris. We didn't pick his name out of a hat to have him do the initial surgery on her back. It was based on recommendations we had received on him and after meeting with him to discuss the surgery he was going to perform on her. This was not the case at Natividad. And because this was an emergency, there was not time for us to go shopping for a surgeon, and we understand that. Had it been a surgery because of a degenerative nature, and had time, we certainly would have and had the surgery performed and chosen a different hospital to have it done. I didn't even know the name of the surgeon who would be performing the surgery on my wife, much less what was going to be done. She was scheduled to go into surgery at 2 pm. I called at 5:30 and was told that her surgery had been delayed and that she had just gone into to surgery. I called again at 8:30 to see if she was out of surgery and was told that she was still in surgery and I was assured that I would get a call when she was out of surgery. I never got that call. I finally called again at 9:30 and was told she was out of surgery and would be transferred to a room. After each of the four surgeries Dr. Halmandaris performed on my wife, he would come and see me if I was at the hospital or call me at home to let me know how the surgery went. When I left the hospital the following day, I still didn't even know her surgeons' name or exactly what had been done. It wasn't until two days later that we were told by a nurse that she had a partial hip replacement. After a short stay in the hospital, my wife was transferred to the Sam Karas Acute Rehab Center, which is on the same site as the hospital. But that is a separate story. After she was released from the Rehab Center, we had to return to the hospital to meet with her surgeon for a follow up. We were told to be there by 9:15, which we were. We didn't meet with her surgeon until almost 3 hours later. After he went over her operation, he said he wanted us to return in about a month for another checkup. I told him that we wouldn't be returning and that we would go to another orthopedic surgeon who has in private practice for any future follow ups. There is no way we were going to spend 3 hours waiting to see a doctor we had an appointment with; plus the distance we had to traverse from the parking lot to where we had to go to me with him. He told us that we didn't have to do that and we could just go to our family doctor for any follow ups. As far as her stay in the hospital, we were relatively satisfied with it other than the food is absolutely horrible. Fortunately, she didn't have much of an appetite. I have been a strong proponent of universal healthcare because I believe it should be a right to have access to have medical care. However, if this an example of what universal healthcare looks like, I may have to reevaluate that opinion. It should be better than this.

I was taken to the hospital by a police officer because I was attacked sexually in seaside/sand…read morecity. (Please be careful ladies because the person was still not caught and is still out there somewhere!) Anyways, I was so emotionally exhausted that I believe I just mentally crashed when given a bed and was finally safe. Natividad staff was nice and just let me sleep and rest while they gave me medication etc. I ended up staying there as a patient for 2 days. The staff was very kind in being sensitive when asking question or preforming uncomfortable tasks about the situation but when I was moved to a different part of the hospital, or basically no longer an Emergency Room Patient anymore, things definitely changed!!! I was taken to a part of the hospital where they basically strip you down and take pictures of you to send to the police to help them create a police report. I am glad that I had more say in the matter than the lady was actually putting off and I was able to say no to a few things that I felt very uncomfortable with, especially because the cops would be receiving these documents and who knows what they would actually do with this information. Anyways the lady taking these pictures and preforming tests was a very cold individual. She wasn't very comforting during this process at all. She did have an assistant with her that I was very grateful for...she said she was going to be there the next day when I was going to have to come back to complete the rest of the testing and come to find out she never showed. That actually really upset me because I was feeling very vulnerable and uneasy during this whole process. I also have major trust issues and don't open up to random people but for some reason I really liked her. Instead of her they had a different person come and advocate and try and support me and my needs I guess. It was a male and to be honest I was extremely upset and uncomfortable about this. It was awkward. I thought that I was going to get a referral to a DV shelter or somewhere safe to go for like a week or at least a night. ...seeing as I am a single female and am currently homeless on the streets by myself with nothing to protect myself. They also hadn't caught the guy that assaulted me yet and I really honestly was very scared. I tried calling shelters but everyone was full and just put me on a wait list! I was given a Visa card that had $250 on it, they said for me to get a hotel room for a night so that I would be safe?!!?!?!? I was very grateful but the card ended up getting stollen and I received literally no money or support at all!!! I immediately called them back and explained what had happened and how it was stollen but they said that they could not do anything more for me and that was that!!! I was very grateful at first because I was told I was going to get all this help and wouldn't have to worry...I would have a place that's safe to stay...That was not the case at all!!! I received x1 Visa card with $250 that got stollen and so basically I received no help at all! I really would have thought Natividad would have done a lot better than what was received! I really pray that no one has to go through what I went through at Natividad. I really hope that they get more resources to help females like myself, who doesn't have anyone. I know they have to have the money/resources to at least do better then what was provided to me when I was attacked...but I literally got NOTHING!!! I really pray you read this and take it into consideration...and maybe try to do better!!! Riane

So, things have gotten much better at PrimeCare. The staff are much more polite, the desk service…read moreis pretty quick, and I'm happy that I can have my preferred doctor without feeling compelled to flee due to rude staff members. It appears that management did a great job of listening to their client base and taking care of business! I've had very positive experiences over the last two years now.

The front desk/ medical assistant were wonderful!!!! This one star is for Dr. Jim Toor. Would give…read morethis guy zero stars if I could. Never seeing this guy ever again. Terrible service/care all around.

I have had nothing but a positive experience at Santa Lucia Medical Group. From the providers to…read morethe medical assistants, I have always felt truly listened to, cared for, and taken seriously. I have never felt rushed or dismissed. I am treated not just as a patient, but as a human being. Dr. Sepulveda is exceptional. He takes the time to sit down with you, talk with you, and genuinely listen. He often shares experiences or stories that help you better understand what may be going on, and he makes sure to educate you about any condition he feels you may be dealing with. That level of education and explanation is incredibly important, especially when you are unsure about your health. It brings reassurance and clarity instead of confusion or fear. The medical assistants are just as wonderful. They know their patients, they are calm, professional, and never make you feel rushed just to get vitals done or move you along. The environment feels relaxed, respectful, and organized, which makes a huge difference during appointments. I have been a patient here since around 2018, and I can honestly say I have not had any issues. Early on, I did see a provider who simply was not the right fit for me. There was no disrespect or negativity, we just did not connect well. I made the decision to switch providers, and I was immediately happy with the change. That flexibility and support meant a lot. I am grateful for the care I have received over the years and highly recommend Santa Lucia to anyone looking for compassionate, attentive, and professional medical care.

I have been going to this office for several years. First Dr. Rodriguez until he retired, then Dr…read more Sepulveda. I have always had a great experience getting appointments, prescriptions, questions answered and never waited too long to see my doctor. I only took one star off because they don't take Medicare so, I need to change...otherwise I would have loved to stay with Dr. Sepulveda.

My nurse, Liz, was wonderful. She was kind, attentive, and made me feel comfortable throughout my…read morevisit. When I needed it, she kindly offered and brought me water without hesitation. Her compassion and thoughtfulness really stood out. Thank you, Liz.

I had a very disappointing experience with this Urgent Care and hope management takes patient…read moreconcerns more seriously. I visited on June 20, 2026, specifically to have both ears cleaned, as I have a medical condition that requires earwax removal approximately every six months. I explained this to Dr. Mendoza and specifically requested that both ears be cleaned. However, she only cleaned my right ear and insisted there was no wax in my left ear, despite my concerns. The very next day, my left ear became plugged and my hearing was muffled. I called the office, and Veronica told me I could return to be seen by another provider. She specifically assured me that if wax was found and removed, I would not be charged or have my insurance billed, and that I would only be charged if a lavage was performed. When I returned on June 22, another physician found earwax in my left ear and removed it with an instrument--not a lavage. This confirmed that my original concern was valid and that wax had been present all along. Despite the assurance I was given, my insurance was billed and I was charged another copay. When I contacted Veronica about the unexpected charge, she changed the explanation and said I was billed because the physician discussed another medical issue and provided a lab slip. That directly contradicted what I had been told before returning. I did not request evaluation of any other condition, and any discussion about prior medical history was initiated by the provider--not by me. To make matters worse, I found errors in my medical record, including my height being documented incorrectly, which resulted in an inaccurate BMI classification. When I asked about correcting the record, I was simply told to submit the correction myself through MyChart instead of the office taking responsibility. Throughout this process, I found Veronica to be dismissive, rude, and unprofessional. Most importantly, this entire situation could have been avoided if my original request to clean both ears had been addressed during my first visit. The second physician confirmed that earwax was indeed present in the ear that was left untreated. I hope the clinic reviews both its billing practices and how patient concerns are handled. Patients should be able to trust the information they're given and expect complete, accurate care without having to return because their initial treatment was incomplete.

I thought that because this was a smaller place my mom would get the care she needed after having a…read moretoe amputated due to diabetic complications and with all sincerity I will say that if you care about your family member DO NOT LEAVE THEM THERE. While there my mom was supposed to be provided physical therapy but instead she was neglected by the staff and in my eyes she had lost her will to keep going. When she was admitted there she should have had a wound vac in place but she didn't it literally took them a week and a half to figure it out and that was only due to the fact that i allowed my anger get the best of me and had a serious chat with them. She was there two weeks and in order for them not to be bothered by her she was put in an adult diaper. Two weeks adult diaper and no bath. That was it for me I contacted 911 and had them take her to memorial hospital because I knew she would be taken care of properly. F that place please dont leave a loved one there

WHERE SHOULD I START - My Mother had Dementia and we had…read moreNo choice but to place her there . I know my Mother was a handful and gave them a run for there money . But they seriously called my sister one day to tell my sister if nobody was able to pick her up , they were gonna place her in a Hotel for a couple days . - The OFFICE STAFF Is So FAKE and LAZY !!!! Especially Maria !!!!! What gives me peace and satisfaction is that one day she too will be old as well . - the NEW Supervisor takes her Dog to work , mind you it's NOT a service dog . I've witnessed it barking . This is a place of business NOT her Home ! I hope in the future the Dog doesn't bite a resident - There SO -CALLED physical therapist SUCK ! - they need to hire or train there cleaning staff better . My Mother's bathroom had the same soap scum stains that we're pretty visible for over 3 weeks . Till I finally decided to clean and sanitize the bathroom my self . - There over staffed in the morning shift . But unfortunately under staffed in the swing shift and graveyard shift. - THE POSITIVE thing I do half to say is The afternoon shift and graveyard shift ARE SO NICE. But overworked. - I have Nothing to gain , But speak my truth and experience of what I seen and experienced visiting my Mother in this facility for over 3 years . - I know it's NOT an easy Job to do , BUT some of these people NOT all .Make the choice to still show up and perform very poorly. - I give it to GOD and let karma come back to those certain individuals. Sincerely Mrs.Zamora's Daughter... P.S. Eternally Super Appreciative To Nurses Niki and Andrea CNA Irmi , Terry , Maya and Maribel

I have been dealing with the worse facial and back of the heard tingling for over two years to the…read morepoint of total dispair. I saw my primary doctor, an ENT, and a another neurologist in Carmel with no relief. I started going to Dr. Dale Helman and after one month my pain and other issues have subsided, I thank God for this Dr. Helman! I am truly happy again. Thank you!

He is the best doctor I've known in my whole life. He makes his patients feel calm and comfortable…read more I am blessed to have found him. He listens and does everything to get to the right diagnosis. He is amazing!

I have been going to Clinica de Salud at Circle, Sanborn, and North Main for years. I always…read morereceive great care from the various services. The vision care was very thorough and addressed my eye issues. Health care has always been a lot better than my previous private practice doctors. Office is always busy, so try to be patient because they have a lot of people to treat. Office staff varies depending on experience and personality.

Mi mamá tenía cita hasta noviembre o diciembre pero la llamaron para una cita más cerca. La mucha…read morede frente es muy buena gente. La Dr. Magaña es muy buena doctora. Ella le explicó todo a mi mamá y a mi también.

I cannot say enough good things about my two doctors at Natividad. First, John Koostra, MD has to…read morebe the most caring Pulmonologist there is in Monterey County. This doctor goes the extra mile and has so much empathy for his patients. He is amazing to say the least. Secondly, Jeanne Phillips, MD cardiologist that is so fantastic there are not enough words. She can be fun and lighthearted to put you at ease but she tells it like it is. She is a smart firecracker. She is high energy. Some people think Natividad is low status and quality because it is a County Hospital but it doesn't get any better than the two doctors I just told you about. Dr. Phillips is Harvard trained! There are many doctors who left CHOMP and when to work at Natividad! That tells you something. I have never been happier.

Dr Murillo vibrant young doctor, very knowledgeable, firm, to all patients, this guy is great…read moredoctor, nurses are all ready to help you with a smile, staff upfront are so welcoming and professional, I always come out of my appointment feeling better, great job guys.

I had surgery yesterday and my nurse penny was the best nurse I have ever met ! Made me feel super…read morecomfortable and she was just great ! She made sure I was comfortable and gave me meds as soon as I told her I was in pain. She was awesome you can tell she loves what she does! also her IV skills are amazing I did not feel a thing !

Treated very well. The nurses are very nice. They make you feel relaxed before procedures.read more

I am sending a message to Stephanie to say thank you so so much for your kindness and compassion on…read morethe phone this morning and doing what she could to make me feel valued and cared for. The medical system is difficult these days and especially hard when you are facing a terminal illness. I so appreciate you Stephanie

The medical assistant is very unprofessional! Very disappointed. If I were the hiring coordinator I…read morewould never hire a unprofessional like her! They really need a professional to really train their staff on how to properly talk to patients and leave their street talk at home. How can you go into a professional working environment and have a potty mouth. That's a big no no. But in the other hand the Doctor care I would rate 5 star.