I have had nothing but a positive experience at Santa Lucia Medical Group. From the providers to the medical assistants, I have always felt truly listened to, cared for, and taken seriously. I have never felt rushed or dismissed. I am treated not just as a patient, but as a human being. Dr. Sepulveda is exceptional. He takes the time to sit down with you, talk with you, and genuinely listen. He often shares experiences or stories that help you better understand what may be going on, and he makes sure to educate you about any condition he feels you may be dealing with. That level of education and explanation is incredibly important, especially when you are unsure about your health. It brings reassurance and clarity instead of confusion or fear. The medical assistants are just as wonderful. They know their patients, they are calm, professional, and never make you feel rushed just to get vitals done or move you along. The environment feels relaxed, respectful, and organized, which makes a huge difference during appointments. I have been a patient here since around 2018, and I can honestly say I have not had any issues. Early on, I did see a provider who simply was not the right fit for me. There was no disrespect or negativity, we just did not connect well. I made the decision to switch providers, and I was immediately happy with the change. That flexibility and support meant a lot. I am grateful for the care I have received over the years and highly recommend Santa Lucia to anyone looking for compassionate, attentive, and professional medical care. read more

I have been going to this office for several years. First Dr. Rodriguez until he retired, then Dr. Sepulveda. I have always had a great experience getting appointments, prescriptions, questions answered and never waited too long to see my doctor. I only took one star off because they don't take Medicare so, I need to change...otherwise I would have loved to stay with Dr. Sepulveda. read more

Highly recommend Mary Jo Kell, NP. Informative and made me feel very comfortable. I arrived early to my appointment and they were able to fit me in. read more

The girls at the front are rude but the doctors are very professional. They lied and said they cancelled my son's appointment right before I got there because he has no insurance then I asked how much is it for no insurance they said $170 and I said it's fine I'll pay the she said they can't see him out of pocket since he has insurance. I was so upset and she looked mad that i wasn't falling for her bs. They gave the appointment to somebody else looking for a new Drs office. read more

They take forever to answer the phone and have an attitude. Communicating with them is hard. They called me and needed me to clear up something with my insurance and told me to call them back after. I called back 3 times that same day and no answer. I called back the next morning and they said that their notes showed I was supposed to call back. I told them I did 3 times but you never answered. They put me on hold 4 times and were super unhelpful. They transfer you back and forth through their office and make you repeat your date of birth, name, phone number, and address every single time. Go elsewhere if you can. read more

I feel bad giving a 1 star because the Doctors and the medical assistants are great, but in billing (Itzel) are very rude need some customer service training. They give attitude and hang up on you mostly Itzel. read more

Highly recommend this clinic, such a great staff they are very friendly, professional and bilingual as well which is a plus. Their doctors are wonderful, they really care for their patients health, they explain everything so well and in detail. They're also open till late and on Saturday's which works with my schedule read more

If I can give them negative points or no star I would they took 45 minutes to take me in. And we're so rude !!

I went in for a well visit basically just to get my prescriptions renewed. I came out with 5 referrals for a cardiologist, neurologist, mammography, colonoscopy, and an MRI. I went in feeling good about my health and came out questioning everything. The staff seemed to be on autopilot and was not personable at all. I was treated like a number. Dr. Rodriguez barely looked at me. Just rattled off a bunch of questions and noted them on his computer. I will not return to this medical group and would advise others to stay away also. read more

Honestly their wait times are ridiculous! I waited over an hour inside the room until a Dr would come see me. I understand busy clinics but don't schedule someone to sit an hour inside the room. read more

The doctors are good and that's it, expect the referral coordinator to take their sweet time sending over referrals for sick people. Went on Monday for a serious illness that Dr wanted me treated for that same day. We'll here it is Thursday and the medical provider I was referred to is still waiting on all of the paperwork to be sent to make my appointment. Will probably just end up going to the ER. read more

Great customer service all around, from the front desk to the medical assistants to Dr. Del Toro.

I have been coming to Santa Lucia since I was a little girl, since then I bring my son here and I am very impressed with the front staff and the providers. Mary Joe is very attentive to my son's health and I appreciate the care she provides. My son received a referral and the following day I was provided with the information, I am very grateful the referrals department works really hard. Ihovana Aguirre is the provider I see and I am very pleased with my care with her, she is very good at listening to your concerns. Overall, I am very pleased with my care and my family's care. read more

All the staff here is always so friendly even when they are so busy. I like to take my kids here because i know its a place that cares about patients. I understand sometimes you have to wait to get seen because its one of the clinics that is open late and many people enjoy coming here. Been coming to this clinic since i was a child and now i take my two kids here. Love the type of care they give patients. read more

Currently a patient here and I'm thinking about switching somewhere else, they are very unprofessional and rude! they have given out my daughters personal information plus mine to people that aren't on our file. I have reported it and they didn't do anything about it to that specific staff..What happened to HIPAA rules??..also every time I call and they place me on hold they drop the call, so I call back they pick up the phone and drop the call! If they answer the girls there always have a attitude..The nurses are ALWAYS ALWAYS chatting about their personal life and have heard a few speak about patients I don't understand how such ignorant people can get in to work at doctors office. read more

Phone lines always down. Hold times over 10 minutes. Rude, unprofessional, and problematic staff.

Terrible service, money grabbing place. I got a call from this clinic to offer me to schedule an appointment for a routine check up, which I did. The day before the appointment I called to reschedule my appointment, I was told I would be charged $40 for either, reschedule or cancel the appointment. In most clinics a 24 hr. notice would be enough, but for these greedy folks, obviously not, a 48 hr. call had to be made. After being their client for 20 years, this is what I got. I will pay $40 but will never set foot in this place ever, neither my family members. Try another place, this clinic is all about the money. read more

Unprofessional front office staff, rude, disorganized. Phone lines don't work, message is too long. Too many calls from different departments for just one apt. read more

I was waiting for the doctor to come see my daughter more than two hours and when I went ask the assistant she said he left to lunch, how is that even posible don't they know who is in which room waiting for what????? read more

This used to be a good clinic but now it's just a factory of idiots. Good luck getting a call through and much more luck to you finding someone with a functioning brain on the other side of the line. Will not be returning. If your insurance covers a medical group of professionals, switch asap! read more

The female staff are very rude . I don't know how the people in charge allow the staff to act so rude and inconsiderate. DO BETTER.

Santa Lucia Medical Group is a well known and popular medical office, it has been open since 1987. The staff is friendly, helpful, and very professional. I think many patients like the fact that everyone that works there is bilingual. Nothing better than seeying a Dr who understands what your saying and can also respond back in your language. They offer alot of different in house services which is so convenient for us as patients. And if they don't offer that service they give you a referral elsewhere, the referral coordinators are quick and call you with your referral information, with an office that busy I can only imagine how much work they have how many referrals they work on in a day. Anyhow over all this Medical Group is great. People make reviews about things that inreality isnt the staffs fault. Read about long waits, but most of the time the long waits are due to patients, specially those with physicals for their babies or theres always apt with kids that don't comply and all that make the Drs fall behind just saying. Also read that the waiting room is crowded and with sick people, really lol it is a clinic. I also saw a review about not receiving a call when lab results were normal. I mean why take their time away I would rather want them focusing on those lab results that are abnormal, need special attention, further testing, or even referrals to a specialist. No?? Idk but I like Santa Lucia and the staff. read more

I have been a patient here for over 25 years or I should say I was a patient here. I saw Dr. Barcello lFeb 2019 and had a MRI done. I ended up having to have surgery and I couldn't afford all the medical bills so I signed up for central coast alliance. I went to santa Lucia medical and was told because I'm over 45 and have central coast alliance that they will no longer see me. I was beyond upset so when I got home I called the billing department and they told me they would speak to the head person when they got back at the end of the week. Well it's been over a month and they have not called me back. After 25 years of seeing Dr. Rodriguez I have to say I am very disappointed and now have to find a doctor who doesn't know me and my medical background. Only reason for the one star is because it wouldn't let me post with out a star. read more

I've been going to this clinic since a young kid and they have always had great service. The staff is outgoing , great and friendly. I have not had one issue while going to this clinic. Dr. Rodríguez is a great physician. read more

I will definitely find another clinic. Just came in for my lab results and I spent here more than 1 hour of my life.I do not understand why they book too much appointments and they take forever. Do not recommend even on a Saturday. If I could give 0 stars I would. read more

I've been with this clinic on and off for a couple of years mostly because they take my insurance. I have never had an appointment where I'm been seen on time. Usually have waited a minimum of an hour and maximum of 2.5 for a 3 minute conversation with a provider. Not sure how scheduling works in clinics since I of course don't work in one but also how is this productive for the patients ? Front desk girls also cannot even talk to you with eye contact, they talk at you not with you.. I have changed Clinics and will once again probably do it again. read more

If you could find a better physician and/or better clinic, go elsewhere. I only go here because this is my family's "medical group", my insurance covers it, and I only pay the $25 copay. On my last visit I had an appointment at 3:20, didn't go "inside" (weight & pressure test) until 3:45. That was after the lady had me sign papers after I was already seated for a while. This should've been done as I came in. (It was sign this but then after 10 mins sign this too). Here comes the worst part. I was inside the room for 45 minutes waiting for the Dr! Why did I wait this long? I was about to walk out when he came busting through the door. The checkup was 3 minutes long! He addressed my concern and that was it! I already knew my diagnosis, all I needed was the prescription for the medicine. I was in the room for a total of 5 minutes. But at the Dr., I was there for more than 1hr. This is the same issue whenever I go. Overall: The only positive is that the Dr's are friendly and very educated. The nurses are always chatting about their life. The waiting room is always full of patients and crying babies. Its hard to get an appointment when you need it. They overbook like no other. Stop overbooking when you have patients waiting 45 minutes to be seen! Patients should only have to wait 20 minutes, max 30. read more

This office is the best I've found. Dr. Rodriguez was my mother's doctor when she was pregnant with me 23 years ago and he's the doctor I saw with my pregnancy with my son. He's attentive, kind and thorough. Every time I see him, he asks how my mother, sisters, son and stepfather are. He cares for his patients health and well-being. He is a wonderful doctor. Dr. Barcelo is an amazing doctor who truly cares about his patients. I called in with a health concern about 7 months ago and the lady who answered was very kind and concerned. She got me in to see Dr. Barcelo within the next 24 hours. He has listened to every concern I have and closely monitored my conditions going above and beyond and going as far as to personally call me after the office had been closed for hours to go over test results with me. His compassion and understanding is what keeps me going there even after moving 2 hours away. The medical assistants care just as much as the doctors. There is one, I can't remember her name unfortunately, but every time she sees me, she asks how my son is and every time she sees him she comments on how big he's gotten. With that being said, their office does have a rather long wait but with the excellent care you receive from the doctors, it is well worth it. No other office can make you feel as at home as Santa Lucia medical group. read more

Love my doctors office! Can't beat same day appointments. Wait isn't too long and not that many other offices offer appointments after 5pm which is a plus! Very convenient office! read more

Made an appointment called the day before just to make sure its still on. No record of it or me as a patient ask me if I can wait another month uhh no lol. This place is packed like crazy. I also hate how the floor is carpet with cloth materials for the chairs. This isn't a room that's being sanitized every day or at all. No ac circulating the room its stuffy with all these people coughing and not covering their mouths. You'll get a cold just reading this review =/ read more

I called to set an appoinment, when I showed up, the lady at the front desk reported they go by the sign in sheet, so first come first serve. What's the purpose of an appoinment if they don't respect it? read more

Very busy place but that just because of how good the doctors are. They have 6 different doctors you can see and they are ALL great. They are friendly, all bilingual but most importantly they are all very knowledgeable. They really do know their stuff. I've been going here for years and the doctors, as well as the receptionists, medical assistants and the billing office staff are nice. Again, it can get very busy here and wait times always vary but very few places can get you in for an appt the same day you call and theyre open on Saturdays. The office itself is nothing special but its big, its kept clean and no weird smells. read more

Dr. Sepulveda and Dr. Rodriguez are great physicians. I wish I could say the same about his staff. There is big communication issues within this office! I have so many issues getting my meds refilled all the time. They transfer me form one employee to another. No one ever knows anything. That office is a mess! The doctors are great but its not worth the hassle. Look for another office. read more

This placed is very unorganized. My first visit I was scheduled for 1PM, they did not see until 2PM. I was scheduled for a check up one month later, and days before my appointment they called to reschedule because they "made a mistake". So we rescheduled. The night before my original appointment they called me again to say, once again, they made a mistake and wanted me to come in for my original appointment time. So here I am, waiting in the office 30 minutes after my scheduled time. I just asked them when I will be seen and they told me another 15 minutes, so that means I will be seen 45 minutes after my appointment time was scheduled. They really need to get their stuff together. If possible, find another doctors office if you can. read more

This place is rediculous. First time here and really only come because it's the only place my husband insurance covers for the kids. Their wait time is rediclous got called in for check in but ended up being placed back on the waiting room. I say if they have appoinemts they should grant those priorities rather than allowing walk ins go first. If I where you stay away from this place. Nurses focus more on talking about personal life than their patients. read more

I've been coming to this clinic ever since I was young and have seen most every doctor that practices here. Dr. Rodriguez, Dr. Del Toro, Dr. Sepulveda and Dr. Barcelo are all outstanding and have always prioritized my health when I saw them for an appointment. The office staff are also friendly, professional and always answer any questions I have. The only inconvenience I've ever had here is the wait time before my appointment but that is to be expected as it is a popular clinic that serves people of all ages. Overall I would highly recommend coming here as the doctors and staff are top notch, just don't expect to be flying out the door since chances are that you aren't the only sick person in town. read more

I have been repeatedly been disappointed by Dr. Dolores behavior as well as the other doctors at Santa Lucia Medical. Dr Dolores, is condescending, rude, and makes my medical issues that have the potential to be very serious seems small and unimportant. She also told me I needed an ultrasound and set me an appointment, now for some background info I am an 18 year old girl who has never had an ultrasound before. (which they know) And to my surprise when I showed up I was informed that something would be inserted inside of me as part of my "pelvic exam" which was NOT what my doctor, Dr. Dolores told me I would be getting.I find it seriously unprofessional that Dr. Dolores did not tell me what would be included in the ultrasound and how invasive it would be. They would not let my mother in with me even after I explained I want her to be with me and that I have extreme anxiety and seriously need her with me. They did not care and I continued to have a panic attack on the table, crying and shaking almost the entire time. And was told by another nurse that if they had mentioned that i would be having something inserted inside me, I might not have come. Which is absolutely ridiculous, I told her I would have MUCH rather been told what was going to be done to me today, than it just be sprung onto me. I am in shock at how I have been treated here and would not recommend to anyone. read more

My daughter had been having fevers so they scheduled a facetime appointment. They charged our $35 co-pay and during the appointment which took maybe 3 minutes, the provider advised for me to take her in today for COVID testing and if the results weee negative, she wanted to check my daughter's urine for a possible UTI after the test. She told me someone would call me to tell me what time to take my daughter for her test. Several hours passed and I had not received a call. After SEVERAL attempts to call and the phone line sounding with a busy tone I was able to go through. A female receptionist answered and I told her that my daughter had to get COVID testing and she told me there was no more testing appointments until the following day. I explained to her that the provider's (nurse practitioner) plan was to test her that same day and depending on the results she would check her urinalysis. She then said she would ask and placed me on hold..I was on hold for 21 MINUTES! I hung up and called again. I asked to speak to office manager because it was not okay to hold for 20 minutes and to just forget about a patient or not wanting to answer them again. Some other female answered and I asked her if she was the office manager, she stated she was the receptionist supervisor and I explained the situation to her. She then said she would go look for the assistant manager. She answered again and said the office manager was in a meeting, the assistant manager was out, and that the next thing she could do is ask the medical assistant supervisor. I though I would speak to her but no, the same receptionist answered and told me that the medical assistant supervisor suggested taking my daughter to the hospital because there was nothing they could do unless someone canceled. She just passed the message she said. However, in this pandemic and our local hospital literally being at 0% capacity their advice did not make sense. I explained that there was clearly a miscommunication and lack of proper workflow within the staff because that was not at all what was discussed in my daughter's less than 3 minute FaceTime appointment. I was very upset that my daughter did not get any prescriptions nor anything at all! So much for paining $35 for a FaceTime of 3 minutes and my daughter still being sick. read more

I've been going to this place for years and have had good experiences overall with my doctor and others. One day I ended up having to make an appointment and my doctor wasn't available so I had to make it with Dr. Rodriguez. HE DOESNT KNOW WHAT HES DOING. Said I had one thing which I know wasn't right, ended up going to the hospital and was told he was wrong, was so unprofessional the way he handled everything once I went back to the clinic. This place has been ggood to me ever since I've been going but my experience with that doctor was the WORSE read more

I can only say they didnt take my health issues seriously they never called back to reschedule or anything to proceed with my health and help me read more