My 5-Star rating deals specifically with how the Dunwoody Pines leadership/management steps up when…read morethings inevitably go" not according to plan". Recently, my family encountered some issues with a move from one unit to another larger unit. I sent an email to the Community Director, Renatta Hamilton, outlining my concerns. Within 30 minutes of sending the email, she had scheduled a meeting with herself, the Executive Director, Pierre Chism, and the Maintenance Director, Khalif Smith. The meeting was awesome; I was immediately comforted by the concerned and caring response as well as the plan of action that was outlined and agreed to. Within 24 hours, 90% of the needs had been addressed, and the remaining 10% is being handled now. No matter how beautiful a place may be, to me it means nothing if your experience is tainted by inadequate management or unpleasant attitudes from staff. Dunwoody Pines has obviously put their emphasis on treating their residents with respect and dignity and grace.

I would like to thank the Staff for all they do for the Residents. This is a Beautiful Community…read moreand definitely a caring Community. The Management values the employees therefore the employees value the quality of Care provided to the Residents. Pierre shows that he cares for the Residents in this Community by striving to meet the need of the Residents as well as his staff. Thank you, Dunwoody Pines for the Cleanliness, the Quality of Care you provide and the Wonderful Staff! DM

There is everything to love about Regency Personal Care Home! My mom lived at a larger assisted…read moreliving facility for 2 years in an early memory care neighborhood but began to need added security at night (bed rails/ cameras) due to being a fall risk and better staff: resident ratio for oversight during the day due to her impaired mobility. Zoe, the owner, is incredibly responsive, very in tune with the residents, and communicative with us about anything potentially going on with my mom before I even get there to notice which has been just a huge relief to know someone is actually paying attention to the signs of a UTI or anything else that may be going on. She even takes those that are able out occasionally for salon days! The home is only 5 bedrooms with 2 staff during the day and 1 at night so the resident: staff ratio is better than anywhere I've found and certainly better than any assisted living you will find! For someone with dementia, less is more and by less I just mean - less people, less commotion, less vast spaces than assisted living, but much much better care all in a true home environment. With only 4 caretakers, my mom very quickly became familiar with and felt comfortable and safe around them vs constant rotations at assisted living. She is able to sleep in, bed rails can be provided as needed, security cameras with audible alarms to staff during the night, and just less space to worry about oversight or being out of sight to where someone like my mom is less likely to fall. The home had comfy recliners in bedrooms and living rooms so residents can lounge comfortably which is a luxury over assisted living! Lori, the other owner, is a registered nurse and has been really helpful in streamlining medication management and dietary needs for my mom. I'm sure I'm missing a million good things about Regency but it has truly been a very positive experience to see my mom so well rested, so happy, and putting on a little weight - she looks better than she has in a very long time and I know it's due to the level of care and oversight she receives from everyone at Regency. Shout out to the amazing staff - Shereka, Candy, Diki, And Tefanie! It's like a little family there. I highly recommend if you are considering alternative options for your loved one to check this out especially for dementia care vs a memory care unit at assisted living both due to the level of care and the level of comfort and quality of life for your loved one.

I looked for a personal care home for my wife and looked a quite a few and if possible, would give…read more10 stars. I finally selected The Regency Manor in Cumming GA and was so glad I did. This facility is impeccably clean well maintained. Zoe and her staff were truly unbelievable in the loving care that they gave my wife until her final days. I know my wife loved this home since she expressed this numerous times. and her love for Terri and Donna. Although the entire staff is excellent, I need to especially recognize Terri and Donna who are now are a part of our extended family. During her time there, my family and I were always welcomed with open arms and we all felt like family. For anyone that is in the unfortunate position of placing a loved one into a personal care home, look no further, this is the place! Tony Amorose

Well kept property but poor care. Management is unorganized, slow to respond. Issues with my…read morefamily member went untoiced, they are not through nor do they inform families enough. Lots of turnover and very little activities with residents. Food is sub par and for the price of room and board it should be better. You can find better places to have your loved ones reside.

My mother has lived at the Cohen Home for the last 2 months and we are so happy that we made the…read moredecision to make this her new home. We looked and interviewed so many memory care properties and none compared to TCH. It was quite stressful and frightening to realize that we were at this point in her life and would have to trust in others to take care of her. We love the staff and so does our mother. They treat her with such kindness and care. It is such a relief to have such wonderful people care for our mother. They treat her like she is their family member, not just a resident at the property they work at. During COVID, it is especially hard as we are not able to visit on a regular basis and do the things we typically would for her however the staff is always there to assist us in whatever we need. During this disturbing time they have provided my mother and the other residents with a safe and healthy environment and adhere to all the health guidelines. I would highly recommend making this your loved ones new home if you should be looking for an assisted living/memory care property. The quality of care provided here will truly make the transition easier for you and your loved one.

Helen and Jim and their staff are angels. My father had significant dementia, was fairly paranoid,…read moreand had Parkinson's Disease. He was a challenge, especially at night when he had his times mixed up. The staff was firm but caring, and they made certain my dad was safe. They made the most challenging and stressful part of my life much more manageable, because I was confident that they cared for my dad as much as I did. The facility is just like someone's home, a very clean home. Meals are home-cooked. The staff know each resident, and they are always, ALWAYS patient and kind. There are activities. Staff manage medications impeccably. The health, safety, and comfort of the residents is at top of mind of every staff member. It's impossible for me to sing their praises high enough. If you need peace of mind for your aging loved one, you cannot go wrong with Mayfield Oaks. They are your extended family.

July of 2019. We are now going into our third year at Mayfield Oaks. Moms dementia is much worse…read moreand the staff here has been excellent dealing with it. Helen the owner has gone out of her way to work with the in's and outs of this terrible disease. I can't recommend this place enough. Mayfield Oaks has been a life saver for our family. After a long period trying to find the best option for our mom and having to move in and out of various properties, we realized she just could not adapt well to the larger communities. The resort-like atmosphere of those places was very appealing to us, as younger adults, but once you got past the flashiness, it was always missing was the love and care you get when living in a smaller place. The attention our mom receives now is better than even we could give her in our own home. She fell in love with Mayfield because it reminded her of her own house and she feels like she is living with family - and the staff has truly become our extended family. It's been the single greatest choice we have ever made.

The Staff does well At this facility. They care for both the property and Elders. It is both cleans…read moreand organized and the residents seem happy. This is located in a great neighborhood as well.

I have been to this community several times and have always had an amazing experience. The…read moreresidents are wonderful, the building is beautiful, and the employees are lovely.

Nurses visited only Monday thru Friday. No weekends. Visits were fairly short , 15-20 minutes…read more Renee was very caring and listened and took her time. The others all seemed rushed. More direction in caring for a dying parent would have been more helpful than just giving a little pamphlet. I have no other experience with hospice so-maybe this is the norm.

My father came here for his final nine days. He was battling cancer of the lung, kidney, adrenal…read moregland and brain. These nurses were the kindest, most gentle women (and man) that we could have ever hoped for. The loved on him, they catered to him and they were true angels throughout it all. We take solace in knowing his final days were spent in the care of such wonderful people. We stayed there with him the last week, and they even tried to take care of US. They also have a wonderful therapy dog named April, who seems to be a joy to all the patients - she certainly was to my father and our family.

From my experience in senior living, Arbor Terrace South Forsyth really stands out. It's a…read morewonderful community with an awesome, caring team.

I usually am of mind, if you have nothing nice to say, say nothing. However, as a health care…read moreprofessional, I feel I would be neglectful not speaking up if someone is looking to put their loved one's here. Last fall, we along with three other families moved our beloved family member out of this establishment and are so happy for it. When Arbor Terrace first opened, it was quite lovely. Over the last several years, all the original staff left, no consistency or quality in care and often down right neglect! We would often come to visit to see medication lying in clothes, under bed, and on shelves which means many many doses missed. More times than we can count, we would find all the sheet sets missing and would pull back comforter to see staff allowing our loved one to sleep on only a plastic mattress so as to avoid having to wash soiled sheets. Often our loved one was not offered the opportunity to use the facilities in eight hour shifts causing several dangerous U.T.I's. In the end, the owner found it easier to ask residents to leave instead of correct the problem. They only hire teens and call them aides, they hire 18yr olds who take a 7 week course on how to give meds, but do not know what they are for, and call them nurses or med techs. They do not Watch patient take and are not liable if mistakes made because they are not real nurses. They have 1 nurse on staff who is over 93 patients, not there on weekends, evenings and often at other facilities during the week. My husband and I go to many Assisted Living facilities as our ministry. None are as neglectful as this facility. We moved our loved one a year ago to a place that is not as fancy looking on the inside, but the quality of care is night and day. #ask turnaround off staff.#qualifications, #researchcomplaintsonfacilitywithombudsman,#patient to staff ratio , #%resource-staff. numberofstaffhangingtogetherincommonareaormursingstation,not in room assisting. The owner is in CA, and admits he is covered by law because GA has the easiest laws and more profitable with less chance of being sued by owning an Assisted Living than apartment complex. GA does have the worst laws protecting the elderly but being a huge advocate of the elderly, Arbor Terraces would be the last place I would put anyone. You are better off sending loved one out of state but truly there are good places locally, you just have to do your homework.

My father was in Manor Lake Gainesville Assisted Living for 3 years. The day to day living at Manor…read morewas nice for him. The environment is modern and upscale and for the most part a great place for an aging parent to be. The relationships cultivated with staff and other residents plus the daily activities was a great change for my father after my mother passed. But this is not why I am writing this review. My father spent the last several months in and out of the hospital coming back unfortunately under hospice services. His relationship with the administration and staff went immediately from resident to loved one. My father recognized he was home and the staff started around the clock services for 4 days straight during an ice storm providing continuous care to ensure his comfort during his final days with us. As his son, watching these ladies care for my father each day like he was their father proved to me that there was not another place I would have wanted him to be. The loving care received for my father in his final days is why I am writing this review on behalf of Manor Lake of Gainesville. Loving care when it counts is what you hope for when you and your parent are searching for an assisted living space. Day to day things happen no matter where you and your parent decide to go, that is the human experience, but when it truly matters, the staff at Manor Lakes proved their love for my father and that my friends is hard to find anywhere.

My mother was in the care of Manor Lakes Gainesville and while the care she received was excellent…read morethe administration was a bit sleazy. They charged her after she died for an extra month and instead of owning up to it and giving the money back quickly they put Mom's estate into the red gave every excuse they could - computer error was my favorite, 30 days to give it back because that was company protocol, to oops, we'll look into it. There was no way to contact their corporate offices -- no phone number, no email on their website. To get anything done I had to threaten charges for theft and then get Mom's bank involved. Even now they tell me that the process has begun but no word as to how long it will take.