Mother-in-law was there for several years, care was great but management is constantly changing and…read morethe last THREE directors won't return calls or emails and the rates just keep increasing even though residents are moving out in droves. We found better close by.

If you are thinking of placing your loved one in the memory care unit at Terra Bella on Satellite…read moreBoulevard, you should know a few important pieces of information. Positives: 1. It is a newer facility 2. It is cleaner than a lot of places in this area - it rarely has the nasty fecal smell many memory care units have 3. The food is pretty good in terms of variety and portions 4. The staff usually makes adjustments asked for by the doctor or family when they are being monitored 5. Many times I visited they had residents sitting at a communal table doing activities...bouncing balloons, coloring, playing word games, etc. This is a big plus when compared to some other places that simply push them to the nurses station and leaves them there all day. Negatives: 1. It is often understaffed - I have gone more than once and called out for assistance and no one was there monitoring the residents. One time I found workers in a back hallway on their phones. 2. Although company policy (and legal requirement) is if a resident is injured they have to immediately notify the primary responsible relative, make a digital entry in their online system, and write up the incident in the binder they keep at the nurses station desk, they do not always do that. Unfortunately there were several times this did not happen and I only found out my mom was injured when either myself or a visiting medical caregiver saw the injuries. I had to contact corporate, notify state agencies, and even had to call the police once to get them to tell me the truth about what had happened. 3. They do not always tell you the truth about your loved one's status. My mother had a cerebral hemorrhage (stroke) that left her unresponsive. They did not notice until the afternoon and then told me she was "sleepy" and as a precaution needed to go to the hospital. The truth was she had a massive stroke/cerebral hemorrhage earlier in the day (per the neurologist) that took her life 4 days later. I will never know the truth about when she had her stroke and when they found her non-responsive, but I do know she wasn't just "sleepy". The bottom line is if you place your loved one there YOU MUST: * Monitor their care by visiting at different hours of the day and different days of the week * Advocate for them and make sure the staff understands you expect their needs to be met in a timely manner * Ask questions when something doesn't seem right and verify the answers you get across multiple workers. If more people reported substandard care at facilities like Terra Bella they would be forced to improve the quality of their care. As the saying goes...you have to inspect what you expect.

My 86 year old mother spent the last year and 9 months at Plantation South (October 2009 until July…read more2011). The staff, the quality of care, the food, activities were all excellent! At the time the cost was affordable (not sure today), but I would recommend in a heartbeat!

My parents are now in their 90's, but they are still incredibly vibrant and active. After trying…read moreseveral different living arrangements, they have found their happy place! Belmont Village is the perfect fit. They live in one of the cottages, so they have complete independence and autonomy, but they are surrounded by a caring and compassionate staff and wonderful neighbors. The location is perfect! It's close to the shopping they need, restaurants, and top quality medical care. The grounds are beautiful and quiet, the food meets their taste, and their neighbors are wonderful. We are so pleased they have found such a lovely place to live out their lives!

My mother has been at Belmont Village since October, 2015. We did much research on retirement…read morehomes before making our choice. We are 100% satisfied with all aspects of this community. The staff has been wonderful from our first tour of the facility. The most important part is that my mom is happy too. Belmont Village has our recommendation in the fullest.

Skip this place as a potential place for senior living. The common areas are great. The apartments…read moreare ok. The food is horrendous. The elevator in building 8000 is out at least a couple times a year. My mother in law is disabled and has been trapped for at least a week due to the elevator being out. Not cool. Try to contact the regional operations director- all they will give you is her email - Jenna Johnston . Not helpful at 3pm on the Wednesday before thanksgiving UPDATE CHRISTMAS EVE 2024 - heat is out in the ENTIRE VILLAGE. Not much to celebrate at Celebration Village this Christmas. They hope to have it fixed in the next day or so....meanwhile it was 28 degrees this morning. #frozen_grannies

Not the best place to put your loved one. I'd look elsewhere. The food is terrible and the staff…read moreis unresponsive.

The Staff does well At this facility. They care for both the property and Elders. It is both cleans…read moreand organized and the residents seem happy. This is located in a great neighborhood as well.

I have been to this community several times and have always had an amazing experience. The…read moreresidents are wonderful, the building is beautiful, and the employees are lovely.

If there are any disagreements among family members, management takes sides and treats the other…read moreside of the family with great disrespect! Now that my father-in-law has moved to a new facility maybe I'll be able to comfortably visit him again.

My mother has been living at Sunrise of Johns Creek memory care (3rd floor) for a year and a half…read moreand absolutely loves it. We could not be more pleased with the level of care she's received and how happy/well adjusted she is in her environment. Most of the staff has been there many years, and they promote from within, which speaks volumes. We feel like the staff is family. They take such phenomenal care of the residents, our most cherished loved ones. There are multiple daily activities, outings, terrific meal choices, beautiful terraces, places to walk, lovely gathering rooms, physical therapy/exercise room and amazing dining areas. The living quarters are incredible as well. We are most grateful for Sunrise of Johns Creek!!!

If there was a below zero rating I would have selected that. My mom was discharged from…read morerehabilitation facility and placed in her care. I met with Ana in her home. She charges 4,500 a month. I gave her a list of Mom's dietary needs. Mom is diabetic, and gluten intolerant. I made that very clear to Ana. The very first day mom moved in, she was fed a cold McDonald's cheeseburger and cold fries. I talked to Ana about her dietary needs again. The next thing I found out was that she fed my mother donuts for breakfast. Ana has diabetes herself so she knows better. My mom was in good form when she was discharged and very excited about going to Ana's personal care home. Just three weeks later I had to send mom by ambulance back to the hospital with a new UTI. In addition to that mom contracted shingles in Ana's care. Ana said she discovered it early in the morning and did not contact us until 3 pm the same day. We went over there and my mother was unconscious and couldn't respond to us. Ana had given her the bedtime meds between 4-5pm. We waited for the shingles meds to be delivered. They were not delivered until 11pm. That was 30 minutes after we left. Ana was eager for us to leave since it was late. We decided to come back the next morning. When we arrived, mom was in worse shape and had a fever too. We called 911 to have her taken to the hospital where they discovered she did have another UTI. Ana told us she cannot come back. And when I asked her for the prorated difference refund, Ana said no. Ana said she did not have to pay us back for the time Mom was not there. I had to threaten her with a lawsuit to get it.