Delmar has several levels of care. My mom has been in independent living for two years. We cannot…read moresay enough good things about our experience. The staff is responsive, facilities are great and the enrichment activities have been a blessing;So much lovely live music, trips crafts etc to keep life interesting. It has also been a great help to hire independent contractors to add a bit of extra care where needed and keep mom as independent as possible. We love Delmar!

The staff at Delmar Gardens provided excellent care for my loved one. Thank you to everyone there…read morefor all you do for the residents. Al C.

I recently toured the Joy Senior Living and was impressed! The staff were caring and personable,…read morethe food was delicious, and the environment was very welcoming. They have exciting amenities like a community garden and walking trails coming soon, alongside great ones already in place like pet therapy days and bingo! Everyone there seemed happy and friendly. The Joy is a great new addition to the community!

Caring community of friendly staff and residents! Offers Independent Living, Assisted Living,…read moreBridges Memory Support and Evergreen Memory Care neighborhoods, top notch!

It's been since July 2018 we had to move my mom here after an injury and incompetence at another…read moresenior living forced a chance . We were fortunate to find a 2 bedroom and kitche area so we changed The second bedroom to a nice comfortable living room that has a door that leads out to a private patio. This is not cheap but after losing my father at the previous place these final years with mom I think will be comfortable here at Arbor Terrace. We came here after her brain surgery and she's had five strokes in the last two years and other injuries but no cancer and no dementia. I travel a lot but I'm with her at least three days a week and she's very demanding on the staff and me which is just her personality, but she's the love of my life and caring for her is my first priority I can't be prouder of the facilities here from the directors to the kitchen staff the medical staff all of the daily caregivers that works so hard to make everyone here as comfortable as they can be. I don't know how they do it. Everybody goes through various changes and illnesses in the later age but they manage it well. I thought I would write this during the pandemic as it's important to know that this location best that I can tell practices extreme safety, restricts entry from outsiders, are getting meals to everybody on time or three times a day every day, and dealing with family trying to see their loved ones who they haven't seen in over a month. There's many people to thank thank you all for the job you do the heroes that you are the care that you give to those we can't be with every day. Highly recommend!

I moved my mom into The Phoenix at James Creek a few months before COVID. At the time, I was told…read moreby a gentleman who said his mom lives there that the food was one of the best things about the place -- and that's one of the main reasons I chose it. Unfortunately, that couldn't be further from the truth. The food is absolutely terrible. I wouldn't serve some of it to anyone. The kitchen seems to go through cooks constantly, and the meals look and taste like something thrown together with no care at all. I've posted pictures so you can see for yourself -- what they are calling "lasagna" on the menu. It looks like it is missing marinara sauce and was filled with something that could pass for cat pate. You can't even tell that it is what it is. Also, do you serve corn and broccoli with lasagna? My mom sends me photos of her meals all the time, and it's heartbreaking. I've resorted to taking her grocery shopping so she can have something decent to eat. I genuinely feel sorry for the residents who don't have family nearby to help them. It's a shame because the facility itself is clean and the staff are kind and caring. But the food situation is unacceptable -- and it's been this way for years now. If management doesn't fix the kitchen problem, it overshadows everything else that is good about the place.

Experiencing a decision like this is so challenging and difficult. My father in law took a turn…read morethat we could not have expected. Suddenly we had many decisions to make that we were not prepared to make. We were directed to The Phoenix and James Creek. We had lived in the area for many years but were unaware of this facility. Victoria was so kind and gave us a tour of The Phoenix. We had never seen anything like this as it was like being at a lodge in Colorado. The building is beautifully decorated and has amenities I couldn't imagine from a library, to a Garden room, to a movie room, etc. We spent a few hours here and every staff member greeted us with kindness, knowledge, and friendliness. They knew all of the residents names and genuinely seemed joyful in their job. When he arrived after being transported from the hospital they immediately took care of him and gave him a bath. His first meal here he ate every bite and loved the food. We are grateful we found a place that would love on him when we can't. We also love the area as it is in a residential area where the local community supports and loves on the residents.

There is everything to love about Regency Personal Care Home! My mom lived at a larger assisted…read moreliving facility for 2 years in an early memory care neighborhood but began to need added security at night (bed rails/ cameras) due to being a fall risk and better staff: resident ratio for oversight during the day due to her impaired mobility. Zoe, the owner, is incredibly responsive, very in tune with the residents, and communicative with us about anything potentially going on with my mom before I even get there to notice which has been just a huge relief to know someone is actually paying attention to the signs of a UTI or anything else that may be going on. She even takes those that are able out occasionally for salon days! The home is only 5 bedrooms with 2 staff during the day and 1 at night so the resident: staff ratio is better than anywhere I've found and certainly better than any assisted living you will find! For someone with dementia, less is more and by less I just mean - less people, less commotion, less vast spaces than assisted living, but much much better care all in a true home environment. With only 4 caretakers, my mom very quickly became familiar with and felt comfortable and safe around them vs constant rotations at assisted living. She is able to sleep in, bed rails can be provided as needed, security cameras with audible alarms to staff during the night, and just less space to worry about oversight or being out of sight to where someone like my mom is less likely to fall. The home had comfy recliners in bedrooms and living rooms so residents can lounge comfortably which is a luxury over assisted living! Lori, the other owner, is a registered nurse and has been really helpful in streamlining medication management and dietary needs for my mom. I'm sure I'm missing a million good things about Regency but it has truly been a very positive experience to see my mom so well rested, so happy, and putting on a little weight - she looks better than she has in a very long time and I know it's due to the level of care and oversight she receives from everyone at Regency. Shout out to the amazing staff - Shereka, Candy, Diki, And Tefanie! It's like a little family there. I highly recommend if you are considering alternative options for your loved one to check this out especially for dementia care vs a memory care unit at assisted living both due to the level of care and the level of comfort and quality of life for your loved one.

I looked for a personal care home for my wife and looked a quite a few and if possible, would give…read more10 stars. I finally selected The Regency Manor in Cumming GA and was so glad I did. This facility is impeccably clean well maintained. Zoe and her staff were truly unbelievable in the loving care that they gave my wife until her final days. I know my wife loved this home since she expressed this numerous times. and her love for Terri and Donna. Although the entire staff is excellent, I need to especially recognize Terri and Donna who are now are a part of our extended family. During her time there, my family and I were always welcomed with open arms and we all felt like family. For anyone that is in the unfortunate position of placing a loved one into a personal care home, look no further, this is the place! Tony Amorose

This facility has great staff. The care that is given there is fantastic. So many activities. The…read moreemployees treat the resident's like family. Don't take my word for it come and check out the facility for yourself. 5 stars all the way.

7/18/2023 My mother died today from your negligent covid…read moremanagement and lack of concern for residents. Because she was very ill from catching the virus at your facility in Sugar Hill, Mom was so weak that she couldn't go to the bathroom herself, and had already fallen. So I was staying on a cot in her room. I needed to go out to check on my dog and get clean clothes and food. I asked Jenna if she could please have someone watch mom for half an hour. She agreed. I received a call after about 15 minutes that mom had fallen again. I rushed to Benton house to find mom with a huge blood filled bump on her head. She was dazed and possibly concussed. Jenna swore up and down that someone was checking on mom. Then she backpedaled, simpering about company policy that wouldn't allow an employee to watch mom even for a very short period of time. They can only help after mom fell, and she pressed the pendant. Of course, Jenna conveniently left out the fact that if you are knocked unconscious or the aides take an hour or more to respond because half were sick with covid ( since there is no vaccine requirement), I guess it is too bad for the resident. I found out later that Jenna lied about having someone keep an eye on Mom because it was a resident that called for help when she saw mom lying in the doorway to her room. No one was even told mom needed watching. So you can ditch the platitudes. Admit that the only important value of Benton House is the bottom line. Residents are insignificant. Management are soulless monsters that can't even be bothered getting vaccinated or draw up a working plan to stop the spread of a deadly virus. I chose Benton House believing that Mom would be safe at the times I couldn't be with her. I was so wrong. My wonderful Mother died today. I am seriously considering contacting the senior ombudsman or a lawyer so no other daughter will have to go through this nightmare caused by your people's failures. Sincerely, Susan Hilla

My mother lived here for two and a half years before her death at 92. This facility is excellent…read moreand the care she received was phenomenal. The building is very clean, attractive and well kept. She originally lived in a cute 1 bedroom apartment with her own furniture and art. A year ago, after suffering a stroke, she moved to the Memory Care where she lived until her death. The care providers are really what makes this place exceptional. I felt like everyone there really cared for my mom. Whenever I visited, the staff would catch me up in detail on how she'd been. Her personal care was always excellent even after she became non-verbal. The administration is always available and easy to work with. The nursing staff is top notch as well. I recommend Benton House of Sugar Hill without reservation.

Good -All of the admin, med techs, nurses and entire staff…read moreare great. There are too many to name so I need to commend all of them. -The facility is beautiful and clean. -All who visited my father stated that they had never been to an assisted living facility as nice as this one. -My father's room was spacious and clean. There was plenty of room to personalize and make it his own. -Cost was very affordable. Everything was included and we hardly had to pay for any extras, just things we wanted to have for our preferences. -Meals they prepared looked appetizing and my father seemed to like most of them. Not so Good - -Definitely think that they need more staff to attend to the residents. -It would be helpful if they did the initial evaluation and developed a plan of action when initially taking residency. We had no orientation at all. We did not know what to expect. -Residents spend too much time just sitting in their wheelchairs in the hallway most of the time with no attendants around. -One resident screamed most of the day as the staff basically ignored her. -Another resident screamed and hollered back and forth down the hallway while I witnessed her hit others and hit me once as well. I also witnessed this same resident putting her hands in other residents food and eating it. -Some residents needed assistance eating but there was not enough staff to assist most of the time. My father needed assistance and there were times where we came there and he was alone trying to eat himself and was unsuccessful. If this happened on the times that we happened to go I am sure there were other times where he just would not eat because he needed help that was not around. -My father was a fall risk and had fallen several times. Most in his room but in the hallway as well. -My father went there with glasses and after a couple of weeks they were no where to be found. We even brought another pair and they disappeared as well. Staff said they looked for them but no success, so my father who wore glasses his whole life probably could not see as he wore bifocals. There was no recourse for losing two $300 pair of prescription glasses. -Cameras need to be installed in the rooms. Was told they would be, but they would only work after the person has fallen, so I am not sure how that is working out. -If residents are fall risk why aren't there rails or other precautions so they will not get out of bed and fall? Or why aren't they monitored more closely? -I stayed the night before my father passed. This was my first time with the overnight shift. I went out in the hallway and saw a staff member actually sleeping, which probably happens all of the time, hence for the residents getting out of bed and falling. -The night my father passed the staff came in the room to introduce themselves. A couple hours later my father passed at about 1040. I went in the hallway to let them know he was not breathing. One staff member(female) was there and I told her. She went down the hall and I did not see her or any other staff member. I waited and waited and finally I called Hospice myself as no one was to be found. The staff (a male and the female) finally came to the room almost 20 minutes later and I explained that I already called Hospice myself. Gave me a bad opinion of the night shift. Just thinking about if I was not there how long would my father have laid there before they even came in the room to see he was no longer breathing. -The accounting and billing section was absolutely horrible and could never come up with the final numbers of the amount that I was owed back because the month was prepaid. They finally just stop communicating with me with no resolution. Just BAD business there. A business should be able to provide a breakdown of charges and not just ignore the customer. I had to finally go to corporate and nothing was done and I heard from no one. Now the monthly rent was $5,695 and I was refunded only $367.44 for 5 prepaid days, with no explanation. Overall opinion -After my father's passing everyone was so kind and caring. It really meant a lot to see that the Director, Mr Nicholas Bridges came to the service to show his respect for our family. All was good until it came time for a refund. -The facility is beautiful and the staff is wonderful but definitely do need more help to be more attentive to the residents.