From my experience in senior living, Arbor Terrace South Forsyth really stands out. It's a…read morewonderful community with an awesome, caring team.

I usually am of mind, if you have nothing nice to say, say nothing. However, as a health care…read moreprofessional, I feel I would be neglectful not speaking up if someone is looking to put their loved one's here. Last fall, we along with three other families moved our beloved family member out of this establishment and are so happy for it. When Arbor Terrace first opened, it was quite lovely. Over the last several years, all the original staff left, no consistency or quality in care and often down right neglect! We would often come to visit to see medication lying in clothes, under bed, and on shelves which means many many doses missed. More times than we can count, we would find all the sheet sets missing and would pull back comforter to see staff allowing our loved one to sleep on only a plastic mattress so as to avoid having to wash soiled sheets. Often our loved one was not offered the opportunity to use the facilities in eight hour shifts causing several dangerous U.T.I's. In the end, the owner found it easier to ask residents to leave instead of correct the problem. They only hire teens and call them aides, they hire 18yr olds who take a 7 week course on how to give meds, but do not know what they are for, and call them nurses or med techs. They do not Watch patient take and are not liable if mistakes made because they are not real nurses. They have 1 nurse on staff who is over 93 patients, not there on weekends, evenings and often at other facilities during the week. My husband and I go to many Assisted Living facilities as our ministry. None are as neglectful as this facility. We moved our loved one a year ago to a place that is not as fancy looking on the inside, but the quality of care is night and day. #ask turnaround off staff.#qualifications, #researchcomplaintsonfacilitywithombudsman,#patient to staff ratio , #%resource-staff. numberofstaffhangingtogetherincommonareaormursingstation,not in room assisting. The owner is in CA, and admits he is covered by law because GA has the easiest laws and more profitable with less chance of being sued by owning an Assisted Living than apartment complex. GA does have the worst laws protecting the elderly but being a huge advocate of the elderly, Arbor Terraces would be the last place I would put anyone. You are better off sending loved one out of state but truly there are good places locally, you just have to do your homework.

My mother has been at Insignia Senior Living for two years. The staff is loving, sweet and caring…read more They truly care and are respectful plus make her smile. The facility is clean, the staff truly tries. I feel comfortable knowing that my mother is in s good professional environment. There is a schedule that residents seem to like and follow. Breakfast in the morning, lunch at 12, dinner at 5. Also 3 pm coffee hour that is a fun social hour with music playing in the garden area. In terms of activities there is a variety. Mom's favorite is Bingo. Birthday parties which involve relatives planning with the social director are an added plus. Seems my mother has more parties to attend than I do. Plus during holidays, the socials are well planned such as the recent Mother's Day celebration with music and delicious appetizers or Christmas with Secret Santa or Halloween themes. Mass on Fridays is something my mother looks forward to. The residents are nice and well dressed with nice manners. Conservative but friendly and kind. Insignia Caparra in PR is a wonderful place for Seniors with different levels. I know it is a difficult and sad decision when one has to consider placing a parent at a Senior Living place. Glad I found Insignia. It was a hard decision to make but Insignia made us feel that we can trust them with our mother who we love dearly and want the best for her.

Val and Sydney are the best. they treat their clients like family. Cannot say enough about them. if…read moreyou need quality health care assistance please choose Home Care Matters

Delmar has several levels of care. My mom has been in independent living for two years. We cannot…read moresay enough good things about our experience. The staff is responsive, facilities are great and the enrichment activities have been a blessing;So much lovely live music, trips crafts etc to keep life interesting. It has also been a great help to hire independent contractors to add a bit of extra care where needed and keep mom as independent as possible. We love Delmar!

The staff at Delmar Gardens provided excellent care for my loved one. Thank you to everyone there…read morefor all you do for the residents. Al C.

I cannot recommend highly enough the senior placement service provided by Where the Heart Is -- and…read moremore specifically, Melody Juneau!! Relocating my parents from NJ to GA was by far one of the most stressful times of both my own and my entire family's life. We are blessed to live in an area like Forsyth County where there are so many different senior retirement communities from which to choose. However, having so many choices can also make the search for the perfect one even more challenging. One of the things that attracted me most to Where the Heart Is, is the fact that it's a small, locally founded and owned company. The staff members live and work in this community and are very familiar with all of the facilities you might be interested in learning more about. To say that having the responsibility to find a new home for my parents was a tremendous amount of pressure would be an extreme understatement. Our advisor, Melody Juneau was an absolute God-send. During our first encounter, she spent over an hour on the phone with me, asking many, many questions about what was most important to both my parents and me with this transition from their NJ home of 35+ years, down to a completely different type of living situation here in GA. She asked, she listened, she understood -- and I felt such a sense of relief after having spoken with her just once. Based on that conversation, she then suggested several different communities to consider visiting. My understanding is that she does this for all of her clients; however, with my being in NJ attending to medical issues my mother was having, the fact that she made all of the arrangements with each facility, including calling ahead to make appointments and providing each sales director with our background and priorities saved us so much time. Not only that -- she accompanied us (my husband in person and myself via video) -- on every single visit. She acted as a go-between as needed and very importantly, educated us on what to look for, what questions to ask, etc. We quite literally could not have gotten through this without Melody and the Where the Heart Is team. Eight months later, I am ecstatic to report that my parents are thrilled with their new home and are thriving there. ...and as if all this wasn't enough -- because the communities are responsible for paying a referral fee directly to Where the Heart Is, there is absolutely no charge to families for this incredible and impartial concierge service. There's no sales pressure - which is what we would've been contending with on our own -- and we literally, at no cost to us, were gifted with our very own expert who held our hand from start to finish. I cannot thank Melody enough. My family and I will be forever indebted to her and I have absolutely no reservation recommending both her and Where the Heart Is to anyone in need of help with transitioning their older parents to a new living situation.

Referred me to serenity center for my mom in Marietta ga. Originally through heritage hospice…read more Ashley sent us to a place that charged 8,000$ for 3 days. They provided zero care administered no meds or brought any food to her They should be shut down. Annie Turner

Love living here. Only here 3 weeks and couldn't be happier. Management is outstanding and the…read moreentire staff in every department is very friendly and informative....and willing to help you with all your needs.

Mom is 87 years old and moved to Cottonwood from out of town. She asked me to go and check it out…read morefor her. I was extremely impressed with the facility and location, but it was the staff that really made my decision. They are thoughtful, and love all of the residents. Mom could not be happier as she is very social and loves the multitude of activities. She does not drive anymore, but has plenty of opportunities to go wherever she needs. Mom has already made many new friends so she is never lonely. She is constantly saying how happy she is and how she wished she had moved here 10 years ago.

nowNEW The owner…read morehere is very rude and hangs up on parents when she is unable to account for her staffs lack of policy awareness.She called and assumed without speaking to her staff of an incident with my child. Instead of taking accountability of a lack of training. Please notate who you speak with for any concerns. I will list here why you should pick somewhere else to go. 1. If your child has SN and needs OT and has sensory issues pls find a place that has therapists that are certified in sensory integration. For 2 years i requested help with this and all they could do is give me sheets of paper from the internet eventhough they kept saying they knew how to work with OT of which they didnt. I took my kid to another OT specialty office that was certified and they questioned the quality of therapy my child was getting due to this. 2. Their secretary when she first started called babies cant wait to get my speech cancelled after we had a friendly convo about aba and she told me she was vehemently against it..when i called babies cant wait the coordinator confirmed a helping hands rep called them to advise this and apologized thaf she had no reason to go out of her way to do that. My speech thankfully was never cancelled. My baby was newly diagnosed and i had no idea at that time aba was such a heated issue. 3. Lack of transparency. The owner calls and yells at me not recognizing her staff fave the wrong info or made a wrong decision about a question my husband asked Instead of calling to ask.i was berated after two years of goijg to this place told i wasnt an involved parent. If you just need an in and out place go here. But if you want a therapist that really understands sensory issues and is able to work on that instead of just felling you to get a vest and or trampoline go to a place where therapists are certified in sensory integration. I wasted 2 years going here thinking they need what they were doing. If you need to find out who is go on the website online to confirm any therapist has certification. Again always get a name and be transparent. Cos their staff isnt even aware of their own policies and will blame you. And the owner is not aware or accountable to her staff not knowing policy and will blame you for it.

Tracy hands down is a godsend. She worked with my son from the age of two to 4. She is patient but…read moredetermined. She can make him do the hard work but she makes it fun. One time she got sick unexpectedly and we found out when we showed up and it was a no go. He looked forward to Ms. Tracy as part of his weekly routine. Unfortunately we changed insurance and I dropped the ball not thinking of his speech therapy but all the other doctors‍ he's not there at the moment so I work with him at home. We tried other therapists in the past but they don't make him work like Ms Tracy so it's a waste of time bc his visits were only 30 min. She's excellent at what she does.

You cannot get a better home care nursing service than this one. The owner is extremely…read moreconscientious about learning your or your loved one's particular needs and then meeting them precisely. Excellent communication and follow-through. You really can't go wrong with this service.

Lenox Home Care provides reliable and compassionate caregivers. Avi is very responsive to our…read morefamily's needs, prompt with communication and able to accommodate on short notice.