Responded right away and came out that day. Was nice and got the job done fast. Thank you Kevin it…read morewas a pleasure dealing with you.

I contacted Total plumbing with an issue regarding a leak. They stated they would be there within…read morethe hour. Kevin responded and arrived within 30 minutes. He diagnosed the issue and fixed it in less then an hour. He was very professional and knowledgeable. I certainly would highly recommend him to others. They are now my go to plumbers if I should ever have any further problems. Thanks again.

I am not used to on line payment and the old invoice pops up so I paid the wrong one. I let him…read moreknow of my over payment and that I would use it as a deposit towards near future needs. Tried for the last month to reach out to him with a broken urinal and a leaky pipe. He does not respond. He ghosted me after I over paid him.

My mothers sink was clogged so we called him, he left without fixing the sink and left it clogged…read moreand proceeded to charge her $430 for the sink. He has very bad bedside manners and was yelling across the house to get her attention whilst asking her to do the job basically, he made her go downstairs and see if the pipe was fixed and heard anything going down the drain, when she said she didn't know what to look or listen for after coming upstairs he said go back down and listen again. He fixed the hot water issue we had and not the drain. Not good service at all. I wouldn't recommend.

Reliable! Did great job! Replaced our water tank and all pipes, filter system and pump switch, now…read moreit's all new and working great!

They were friendly and installed a new toilet, which still works well less than a year later. But…read morethe pipes they installed under the kitchen sink began to leak a month or so later. We should've followed up sooner but were dealing with medical issues. Now the pipe opened up and water is gushing onto the floor! They refused to offer even a discount to return to fix their own work, which should have held up for well over a year especially at their higher prices. Would not recommend or use CGK again!

WARNING: Service Abandoned During No-Heat Emergency (Post-Surgery/Child in Home)…read more Contractor: Royal Class Service (RCS) Issue: Breach of Membership Service, False Advertising, Extreme Unprofessionalism, and Refusal of Service. Timeline: 3 days (Saturday, October 25th - Monday, October 27th, 2025) I signed a membership agreement with Royal Class Service in September 2025 based on their FALSE Google advertising of "24-Hour Emergency Service" (I have screenshots documenting this claim). My experience revealed this promise is a dangerous lie. Saturday, October 25th: The Initial Failure Called for emergency service when our heat went out. Received a text back after 10:00 PM informing me that no technician was available until the morning, effectively denying the advertised 24-hour emergency service. Result: The household, including a recent surgery patient and a child, spent the night without heat. Sunday, October 26th: Unprofessional Conduct Technician Craig arrived and was immediately confrontational and angry, stating he was not the on-call technician and complaining about being called in. He claimed we failed to inform them that the boiler would not turn on, which was false, that information was provided to the office. Following his rude and highly unprofessional demeanor, I asked for the boiler's serial and model numbers to contact the manufacturer (Rheem) myself. He became increasingly hostile and left the property. Monday, October 27th: Office Obstruction I attempted to contact the office multiple times that morning. After several attempts failed, I had to use a family member's phone, which connected immediately, indicating my number was likely screened or blocked. I secured a part lead from an outside vendor. The office needed to approve the purchase; despite being told the order was pending approval, the necessary action was not taken. Tuesday, October 28th: Office Obstruction and Cancellation I again attempted to contact the office multiple times that morning. After several attempts failed, I had to use a family member's phone, which connected immediately, indicating my number was likely screened or blocked. Chris (the only staff member who demonstrated professional manners) confirmed the purchase was approved and the part was ordered, promising service within 48 hours. 4:30 PM: Service Unilaterally Canceled. Project Manager David called to cancel the entire part order and sever all ties with us as customers, citing "rudeness and disrespect" as the reason. I explicitly told him I still required and wanted the overpriced service completed immediately due to the emergency nature, but that I would seek other contractors afterward. David refused to complete the paid service, even after I repeatedly informed him of the post-surgery patient and child in the freezing home. When I informed David I would report this experience to the news and file reviews, he falsely claimed I was "threatening" him and immediately hung up. Conclusion: DO NOT USE THIS COMPANY. This company is not only guilty of false advertising and employing unprofessional staff (Technician Craig), but their management (Project Manager David) made the egregious, unethical, and dangerous decision to abandon a customer who had been without heat for three days, refusing to complete a paid-for emergency repair, despite knowing the vulnerable situation of a post-surgery individual and a child. Their prioritization of a petty disagreement over human safety is unforgivable.

I called Royal Plumbing three years ago for a leak on my main water pipe coming into my home and…read morethey called Valley Contracting to excavate. They charged me $4000.00 just for the excavating of a 10 and 5 foot area. They opened a permit and both companies neglected to get the job inspected by the town of New Windsor. This past week I had another leak in my main water line. Valley wanted 3000.00 just to open the hole again knowing that it wasn't inspected the first time, and I couldn't sell my home with an open permit. I hired another company Maravilla and Castillo which charged me 4850.00 to replace my whole water line which is 70 feet of trenching and new piping, and guess what we found. Royal Class and Valley Contracted cut up my whole irrigation system and buried it. My advice is NOT to use either of these companies. Please do your homework before using both of these companies.

I can not say enough about this company. Anthony great person to work with. He went above and…read morebeyond , very professional. One can not help but like him, he is very straight up about things. The difference between Anthony and others, Anthony gets the job done the way it is suppose to be, he doesn't do it half way. I've had past plumbers that have left holes in wall or messes, Not Anthony he cleans up after his job ***If you want to have great work this is the company you need to call!!! I give them 10 stars Joy

Unlike the six local plumbers who answered, this was the only place that came to see the job and…read morewrote a reasonable quote. One company who is famous for not being consumer friendly, came and didn't even bother to send a quote. What a waste of time! Empire did a thorough inspection, explained what was needed, and completed the job that same week. They also did the job the way I envisioned it, not the way the plumbing company wanted to do it because it was either quicker or more costly. They did a very complete, simple repair which will be very easy to fix years down the line. I recommend them without reservation..

We had some sort of liquid leaking from our oil burner and Mike came to the rescue. He opened it…read moreup, discovered the issue, and fixed it. He was professional, honest, and a joy to work with. We'll definitely reach out and call him the next time we have any issues!

I really can't thank Mike enough , I had called for an emergency we had with our hot water in the…read moremiddle of the night , I had called and left a message , he called me right back to tell me he'd be over next thing in the morning , he showed up and informed me of the issue and had it resolved the same day , not only did he resolve the issue in a timely manner he was clean and communicative through the entire process , if I had a question he had no problem explaining something to me .. again Mike thanks so much again I will definitely be calling for future issues and i would recommend anyone who is looking for a great plumber your business ...Cheers ! Charles