Yesterday, I purchased a new hot water tank because mine jumped off a cliff. I selected a unit,…read moretook a picture of the sku, and went to customer service to pay for it. I requested that they deliver it and they agreed to do so the next day. I received a phone call in advance, which was nice. The truck showed up, and they placed the heavy hot water tank in my garage. I then asked for them to move it to the basement, which was basically the reason I paid for delivery. But I was told that they're not allowed to move hot water tanks into houses. They packed up and left. I was disappointed because I paid for delivery and I should be able to say where to place the unit. Instead, I had to get my family together to slide the thing down the steps, which was fun, let me tell you. Next day delivery was nice, but they should allow the homeowner to dictate where it goes, within reason.

We recently purchased a GE Refrigerator/Freezer from Home Depot (4066 Medina Rd, Fairlawn, OH…read more44333) which came with Free Delivery and Installation. Delivery and Installation was a joke. All that was done was to carry the appliance into the house and plug it in. The refrigerator was brought in as it was shipped by the manufacturer. This means that they did not install handles or shelving which was shoved inside the refrigerator in boxes. They would not install the water line because our shut off valve was not immediately behind the refrigerator. We called a plumber out and he thought this was crazy because we had a setup with a shutoff valve right below the refrigerator in the basement which he indicated was to code. He advised doing nothing and we should simply hook the waterline into the new refrigerator ourselves. The 4 refrigerator doors were totally covered with a blue protective film which was also tucked into the seams so it could not be removed cleanly. When I asked the delivery man about the protective film, his response was "do you expect me to spend my day peeling this off". My wife and I spent hours over 2 days trying to remove the film but are still left with blue film around the edges which we can't get totally out. If you look at the Home Depot website, they have a picture of delivery men carrying in a refrigerator very similar to ours that that has handles installed and no protective film on the appliance - FALSE ADVERTISING! We will never return to Home Depot again.

We recently bought a new home and have become weekend Warriors and frequent this location. Everyone…read moreis so friendly and helpful. Special shout out to Dave and Maddie in Millwork & doors for their exceptional service in assisting us with a purchase of 12 new doors for our home. They provided excellent follow up, were friendly, knowledgeable, and made us feel comfortable along the way. Thank you Lowe's.

Poor customer service in the lumber section. Would not help cut a piece of dry wall after being…read moretold by a staff person last week they would. A customer even offered to help! But not an employee.lol

Horrible in all respects. I bought a John Deere tractor here as well as quite a number of…read moreaccessories. (JD's policy: They like dealers who have several stores and high volume and they prefer a non-competitive environment.) I had a warranty issue: I was told "too bad." I ended up taking the tractor to ANOTHER JD dealer who handled the service and got the warranty claim approved. (All of my subsequent business has been with the later dealer.) I also bought a Stihl blower there. A few months later a smart-mouthed gentleman, "John Mark" or something like that, told me I bought a bad product, I should sell it on Craig's list and should come back and buy a better one. (I had purchased the one a fellow employee at his store had recommended.) So, I found a better JD dealer some distance away and and found a Stihl dealer in Medina County. I'll never, never return to this establishment.

Bought a Stihl blower there. 9 Months later it wasn't running right. Took it in asked if it was…read moreunder warranty, he said he would check and call me later. He called and said it was fixed, $50 no warranty. $50 to clean a $10 part.

My wife and I had a major home improvement remodel project in late 2019 and into early 2020. We had…read morebeen considering this work for more than a year and had been investigating contractors in our area. We reached out to Jamie Smith at Natural Falls Construction on a Sunday morning just to find out his availability. After a short phone conversation he offered to visit our home that day. We were pleased with his vision and thoughts as we described the elements of the project we were considering. The project scope included remodeling the kitchen and dinette area into a single space and opening the space to integrate the formal dining room. The original kitchen layout was such that the refrigerator location caused some congestion through the kitchen when entering the house from the attached garage. To resolve this the refrigerator location was moved as part of the opening to the formal dining room. We also contacted a second contractor who visited with us later that week. At this second visit the contractor listened to our concept and requirements but did not offer any specific ideas. He recorded some measurements for the cabinets he was planning. After receiving both estimates we were impressed with the detail provided in the Natural Falls document and most importantly the cabinetry work he included in his estimate was to be custom for the space, not standard size units as proposed by the second contractor. Ultimately, we were so pleased with the proposed plan by Jamie that we expanded the project scope beyond the kitchen and dinette areas to include the family room as well as a total reconstruction of the first floor half bath and flooring into the laundry room. Finally, this project was performed as the Covid 19 pandemic evolved and although this caused some delays this did not result in any work shortcuts. We are very happy with the space we now have and with the increased value of our home!

We hired Natural Falls construction in the fall of 2024. Jaime is a hard working energetic…read moreprofessional. He is finishing up our project this spring 2025. The team, did a big tree removal and clearing, built a Trex deck and removed the old blacktop driveway and poured a new concrete driveway and sidewalks. This spring they will grade the yard, finish the landscaping and grass. Give Jaime a call for your outdoor needs. I will update and show pictures when full project is complete.

If you're looking for high quality furniture that will last a lifetime, Sedlak's is a one stop…read moreshop! I had been looking for a television stand for a newly purchased 75 inch Samsung and was conflicted about where to buy one. After searching online for area furniture stores, Sedlak's caught my eye and I decided to pay them a visit at their Solon location. The store is inconspicuous from the street and more closely resembles a hotel or country club from the outside. Upon walking in I was greeted by a kind lady at a desk and she directed me down a hall to the back of the store. This place is absolutely massive! There are numerous sections, each of which specializes in different home furnishings. The variety is extensive and offers a vast assortment of items. I found the section that has televison stands and after roughly 15 minutes decided on an attractive wood and glass stand with cabinets. I found a sales clerk who was more than helpful and collected my information. She then advised that the stand would be delivered in one piece, which would spare me the time of having to assemble it. She advised that the delivery would be carried out within a week and guided me to the front to submit payment. One I submitted payment, a delivery date was agreed upon for the following Monday (4 days) and I left. Sedlak's contacted me the day prior to the scheduled delivery to confirm. On the day of the delivery, two Sedlak's professionals contacted me upon arrival and I let them in. They carefully setup the stand and were even kind enough to place the television on it. The stand is of inpeccable quality and the customer service was top tier! I am happy with my purchase and would definitely buy from them again!

Just left. We were in town for the weekend to get a whole house of furniture for own new home. A…read moredesigner never came over. Just a sales man who wouldn't even look at our prints. He seemed afraid I was going to give him COVID! Couldn't believe how uninterested they were!

The cabinets and countertop were beautiful! Too bad they recommended Ron Sterner construction and…read moreconsulting! He walked off without finishing my kitchen and walked off with my material we paid for! Going to court!

Walked into their "showroom". There were at least 5 employees and no other customers. No one…read moregreeted us or asked if we needed help. Never been to a business that was more unwelcoming. If they are this unprofessional with walk-ins, can't imagine what their customer service would be like once you are under contract. On an up note, glad we didn't waste anymore time with them, as their products on display were of mediocre quality and workmanship. Now, we understand the multiple negative review posts. Will find another merchant to handle our big project.

Love this place! Amy is very good at coming up with amazing ideas for decorating my house!!! She's…read morethe best as well as kind and sweet!!

I was so looking forward to decorating my new home. After the first meeting with the designer, I…read morewas very hopeful that it would be a great experience. The designs were great and the outlook seemed positive. The experience started to unravel after being told on more than one occasion that the designer would be off for a month or so delaying the progress. After the return of the designer, it was apparent that she was inexperienced and needed insight from the customers (but very pleasant). In addition to this issue, I was over billed and had to stop a large unauthorized debit from being withdrawn from my bank account. Unfortunately, the company was found to be unprofessional (poor customer service (with interactions with the owner), scheduled appointments that ended up as no-calls, no show). Please do your research before choosing an interior designer.

So far, waiting. Rude onsite staff. Hoping for a good result eventually. Trying to support local.read more

I have used them once to fix many of my wooden windows so i could keep using them. They've also…read morereplaced many screens. I am hiring them back for a new problem because they know what they're doing, get it right the 1st time and do an excellent job. I trust very few trades but i completely trust this company. Everyone is polite and helpful. Highly recommend them.

Had a great experience looking for sectional…read more Our sales professional​ Nick highly recommend Nick for his vast knowledge of the different Manufactures. And No pressure sale Was a great experience. Nick let us Walk around and just try to see if something we liked when we found our excellent sectional for us.Nick and demonstrated the unique Functions we loved it.still being the first stop I wanted to see 3 other stores to be sure. Nick was gracious and gave us his card with his personal cell phone number. We looked around and had some horrific Furniture shopping. 3 places would not help us at all 1 very pushy and kept trying to up sell us. When we got home I called Nick and Said we wanted the section​al But let him know we were going sleep on it Would be there on Friday. He thanked us for choosing Bobs I said thank you for a great experience. I was a very successful in my professional sales and management career so I knew how to treat and give excellent service always trying to make my customers have the best Experience when shopping with me. Nick was outstanding I always notice my Experience when I shop other professionals. Nick passed with flying colors. So if you stop at Bob's Furniture ask for Nick and receive a great experience. Great Prices and great service.

Just went there for the first time this last weekend. The service was great and they had a very…read moregood selection. The person that sold us the couch was great and very knowledgeable. The manager you was pushing warranties and extras was pushing a little to hard. The delivery people were good but they had to take a door off to get the couch in and didn't put it back correctly and I had to adjust the door when I came home. All in all I would buy here than any of the other furniture places around.