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    Platinum Auto Glass

    5.0 (2 reviews)

    Services - Platinum Auto Glass

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

    1 More Service

    Auto window replacement

    Platinum Auto Glass Photos

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    12 years ago

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    Safelite AutoGlass

    Safelite AutoGlass

    2.4
    (81 reviews)

    It's safe to say your experience will be a painless and enjoyable one at this Safelite location…read more (I had to replace my back windshield on a 2019 Dodge Ram.) The gentleman who worked at the customer service desk was extremely pleasant and helpful. He explained the entire process clearly with all my pricing options. He worked diligently to find a drop-off time that would accommodate my busy work schedule. He sent me text messages to update me on the status of my repair and arranged things so I could pick up my truck after hours. My new windshield looks great and the workers were careful to keep my truck nice and clean. Complaint- There isn't a convenient method to get ahold of an actual human to answer quick questions. I had to make my initial appointment online and mistakenly ordered the wrong window. I didn't realize this until I arrived at my appointment. This mishap cost me an extra day because they didn't have the window I needed in stock. This mistake would have been avoided if I was able to make my appointment with a human.

    Poor Customer Service!!!!! I received a call from the Safelite repair office in Clinton Township…read more The Person I spoke with Christina explained my insurance wasn't verified and I needed to call my insurance company to help expedite the claim for service scheduled for tomorrow. Needless to say this isn't how businesses is conducted for windshield repair. I asked to speak to the manager on duty (Jim) and he was useless as well and he thought having poor customer service was a good idea. I will NEVER use this company and I hope anyone that reads this review doesn't give this company their business. Let me also add poor customer service has consequences. I wonder if the Safelite Corporation knew what kind of employees work for them. Looking at the reviews something needs to change.

    Platinum Auto Glass - autoglass - Updated June 2026

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