Replaced my windshield. Great job and over $100 less than major competitor. They were able to do it…read morethe day after I called.

I called Friday about a chipped windshield on my vehicle and was able to get it fixed today…read more(Monday) The woman on the phone was very patient and helpful booking the appointment. The technician that came out was very friendly and efficient. I have nothing but good things to say about this place & will be using them again if need be. Hard to find good service at an affordable rate but Auto One did it!

I was in a fender bender and J&M Collision helped walk me through the insurance claim process,…read moreanswer my many questions, and they did a bang-up job repairing my front bumper. It was a stressful time but they did everything they could to put me at ease and get me back on the road.

I highly recommend Kevin at J & M Collision. I brought my VW Wagon there for an estimate to fix my…read morebumper from a minor incident. Kevin looked at it, started to pull on it and got the bend out with 3 tools then jumped up again and got one screw and drill then fixed it like abracadabra while I watched! He also cleaned off the bottom end by the back tires where tar spattered on the body from streets that had pot hole repairs. All took about 1/2 hour. The best part he didn't charge me a dime let alone a dollar! Who does that now a days?! He has no idea how much he helped me out cuz I was stressed out and strapped for cash. I had been waiting to hear back from a company for over a week. I texted, called they don't calll back they leave you hanging or say I'll call you right back and they don't. I've been blessed to find them and want to tell the world how nice he was to me. J & M Collison You Bend it. We Mend it Kevin Sikes (248) 588-1575 1063 E. Maple j-mcollision@sbcglobal.ne Troy, MI. 48083

They were recommended by our regular auto mechanic and it was a good recommendation. After a…read morerandom and strange accident on the freeway, my car went from first photo to second in one week. Looks great, timely work, fair price!

Stay Clear! Unless you don't mind ZERO customer service and questionable answers from both Employee…read moreand Manager I took my car in to get repaired since multiple reviews and family members said it was great. The first interaction was fine I called and spoke to a nice woman she was helpful and gave me information I needed to get started since I had Progressive Insurance. WORD TO THE WISE *** Any collision shop will have longer times with Progressive then other companies this isn't the Collision shops fault *** Once I completed what was needed with Progressive I went in to have them look over the car and give me an estimate on completion. The employee stated 2 weeks without any hiccups I stated that was WAY quicker then Gerber Collision and Glass was (4-6 weeks+) I signed paperwork and then returned a week later to drop my car off I had 1 item I was paying for 1 item my insurance company was paying for.... Here comes the issues - During the WHOLE entire process, I only received text updates on my portion never a single time did the company call me and update me on the other portion. During the process I had to call them for updates and times when it would be complete... Never did they call and update me. - The process went from 2 weeks to 6.5 weeks of waiting. Their response was "Progressive needed to come back on site, and look it over again" I was told they have someone onsite which would imply they were working there. - I noticed my gas was running lower over the long period that I was there, I looked at the maps and it seemed that someone took my car for 11 miles to a residential neighborhood for about 30 mins. - Once I was finally told the car was ready we looked it over... There was a bunch of residue/spots on the trunk and the side panel/molding by my tire was scratched up which was not part of the original issue. When I approached the employee about these issues he took the car back and stated the following "The residue was from Maple Syrup or Pine Tree, we tried to get the scratches out but the tech ended up spraying your paint with the chemical and it burned through the paint so that needs to be fixed now" After all this I had to wait another week for the car to be fixed again - I once again had to call and request when it was ready to be picked up.. This time speaking to the manager/boss, I stated should I be good to go or will I fine more issues? "No issues you will be good" The morning I was to go I called and said I'd be picking up in several hours the manager/boss said ok I'll get it cleaned up. - Arriving to pick up 2 new issues were found since the last time I arrived (Some kind of mark on my trunk and the tail light had scuffs) Once again I had to approach the manager/boss he stated "Take it with you, we will come and get it and fix it and bring it back to you" Fast forward another week they take it back fix the issues and brought it back looking as it should no other problems were found... I spoke to the manager about my problem and this is what he said.. about the multiple issues above and the whole overall issue - "When it comes to the Progressive onsite employee he travels from one location to another and when we needed him he was also on vacation so it took longer so your time frame went from 2 weeks till were we are at right now which is a little over 1 month" - "We normally always contact our customers with updates, what I assume is your option wasn't marked with updates from Progressive only your out of pocket payment was marked in our system to contact you with updates, we normally always contact not sure what happened" - "The car was taken to our calibration shop which was out on 20 mile and something, the guys house is off of 11 and Gratiot they needed to ride the car so it can reset the sensors you have a lot" - "The residue on the trunk I'm unsure what that was, the scratches I'm not pointing fingers on who did this and I'm not calling my techs out." (This issue I went back and forth with him because he was blaming me for this that the issue came in like this, I told him you can check your photos and mine the scratches were not there at time of drop off.. after this he kept quiet) When asked with all my troubles and issues and lies I was give what can you guys do.... He came back with $50 off my bill for my troubles.... I said from the great reviews and the word of mouth on the place you cannot do anything better "Haha what you want me to do here I'm giving you money off". The next day I called to schedule the pickup he stated he knocked another $60 off (I assume he looked at the damage on my car and saw I wasn't the one) I will NEVER recommend or even offer anything to anyone that is in need of repair to go to this place. If you're not in a rush have zero interest in customer service, want to be blamed for you doing the damage after you pick it up in the parking lot the by all means go here... I should have stuck with Gerber Glass and Collusion!!

set up a mobile appointment didn't show up. No communication at all. Wouldn't recommend.read more

My story starts at Safelite, in Troy MI…read more I was there this morning for a 9:00AM appointment. One person waiting for her car (Ms. X). I was originally going to pick it up when finished, but decided to wait. At 9:30, another customer walks in and says she is early for her appointment. I watch as her call gets pulled into the service bay as mine is still in the spot I left it. Just before 10:00 someone comes to give Ms. X her keys and she leaves. At 10:00 another customer walks in and says they are right on time. I watch as their car goes into the service bay while my car is in the same spot. I see a couple of service people come to the desk and return to the service area. I go outside to take a call outside and see that there is an empty service bay and I decide it is time to get my keys and go. I went to the desk after some shuffling of papers looking for my keys on the desk the guy goes to the service area comes back and hands them to me. No apology, excuse or explanation. I say "thanks" and leave. I got home and started searching for a place for service. I called E & C Auto Glass and was quoted a price a lot lower than Safelite, and he could come out to my house in the afternoon. Marc came to my house and did the repair in an hour. He also charged a lot less. Repair looks like it was factory new. I will recommend E & C to anyone that needs to have a Autoglass repaired. Maybe it would have been different if Satellite came to my house to do the repair, but in the end, I am glad I did not pay ahead of time and I same a lot of money and supported a small business. Not to mention I have a Safelite story to share in a commercial if they want.

Amazing people, fixed my car in no time. Love these guys. Come here don't go anywhere elseread more

My husband brought his car in for suspension and brake repairs, and we paid approximately $3,500…read morefor the work. When we got the vehicle back, it had several new issues that were not present before the repair. Warning lights and error messages appeared on the dashboard, and the car began shaking whenever it was driven over 30 mph. We brought the vehicle back, and they charged us an additional $500 for a pedal assembly repair. After getting the car back a second time, the exact same problems remained. After speaking with the owner, we were told to bring the vehicle back again the Friday before Memorial Day weekend. We were told they would start looking at it the next day. It is now a week later, and we still do not have our vehicle. We are now being told that the problem is a transmission issue--something we never experienced before bringing the car to this shop--and they want another $2,500 to repair it. What has been equally frustrating is the lack of communication throughout this entire process. During all three visits, we never received proactive updates about our vehicle. Every time we wanted information, we had to call ourselves. Most calls resulted in being placed on hold, and often no one would return to the phone or call us back. We understand that unexpected issues can happen with vehicle repairs, but the combination of expensive repairs, unresolved problems, new issues appearing after service, and poor communication has made this an extremely disappointing experience. Unfortunately, we cannot recommend this shop based on our experience

Called Henderson (Macomb Township) Waited two weeks to get an appointment, said the time frame was…read more8AM- 12 noon. I was up and ready at 8AM, when no one showed up by 12:30 i gave up. Around 1PM a rep called and said he was about 40 minutes out. I politely told him his services would not be needed. If after 5 hours of waiting a company does not have the decency to call, it is usually a portend of things to come. I gave the $3500 job out to another company who came out the next day and had a estimate the next morning. Shop around , there are plenty of glass companies out there who are prompt and reliable.

The older gentlemen did his best to help fix our fairly damaged windshield. He felt that he didn't…read moredo a satisfactory job and wouldn't take money for his work. I think he did an excellent job!! After trying to pay him twice we left because he wouldn't accept a payment. We would like to thank him again for his services and we will definitely be back for any other glass repair jobs we have.

Price is great! They quoted $220. Mr. Glass quoted $655. Safelite quoted $905. Mr. Glass and…read moreSafelite both insisted that recalibration of the sensors is required. Chris advised, "usually not required, unless the damage is due to an accident." The $220 includes a lifetime warranty for wind and water leaks. I have one small gripe. They removed my windshield before verifying that the (one) windshield they had in-stock was usable. It was not usable - chipped. Thankfully they were able to find another windshield at a nearby distributor. The repair was completed only 45 minutes late. It was frustrating watching other customers arrive and depart while I waited. The downsides? Sketchy neighborhood = low rent. Waiting room is spartan and not exactly tidy. No coffee. No WiFi. No TV. Yard sale seating. But saving $400-$700 makes these inconveniences ... irrelevant. Will I use MCAG again? Yes! (But I would not let my wife go there alone.)

Employees are unprofessional. I stood outside waiting for my windshield to be repaired never…read moreoffered a seat or anything and employees talked shit about my windshield front of me. A millions cars out waiting windshields out to ensure they fix it and you don't go anywhere else. Not sure how I feel about this service that day.

been trying for two days to reach them said I don't need a quote. I just wanna come in. The…read moreinsurance is paying for it. I just can't get anything to go through and they don't answer the phone. I'm very irritated.

Great price and excellent service. The technicians were very professional and experienced.read more