Had an appointment for an engine cleaning on May 29 at 10:00am went there and was told they were overbooked, missing one tech, drive over there for nothing! No phone call from them no nothing. Very shabby way to run a business! Would never recommend this to anyone! read more

Sold us a POS used car. No disclosure car was bought at auction. Car ran 2 weeks. Employee was verbally abusive when I called to discuss. NEVER BUY HERE!!!! read more

This is the "quality tint job" put out by them with multiple creases and bubbles according to the owner this is a great tint job and I was being petty. I have pictures of the second attempt to tinting my windows this is a 2023 Toyota Camry I buy a lot of cars 10 brand new in the past 2.5 years and never have I had a tint job turn out as bad as this one has! Then the owner said he would refund me and I still haven't seen that either! Stay far away from this place if you want any quality work done! read more

Platinum Auto Spa 1911 IL-50, Bourbonnais, IL 60914 Car detailing service DO NOT use this place for any kind of detailing or a ceramic coating. I really need to let people know how bad and dishonest this place is. They need to get a zero review but that's not possible. I went to this place to get an estimate on ceramic coating installed on 3 of my cars. The reason for ceramic coating is to enhance and protect your factory paint job. Makes sense. I bought a $40k brand new car and I wanted the paint to look good for a long time. I also prefaced any work by explaining how anal I was in regard to the way my cars look. Tracy explained that Tom was the same way and he oversees all of the work. They explained the"paint correction" process they do prior to installing the ceramic coating. I understood but really, how much paint correction is needed on a new car with only 2k miles? I left the car that night and called back to make sure my car didn't get damaged during this process, Tracy confirmed to me that Tom was going to oversee the whole process and that he was just as anal as myself. The entire process should last 3-4 days. 6 days later Tom called me and said they had an issue with my car. He said they buffed through the clear on the front fender and said the couldn't finish the job and my new fender will have to be repainted. I was livid to say the least. I had an appointment to get to so my wife went and picked up the car. It was dark when I got home so I decided to check the car over the next day. What I found was the reason I had to write this review so other people could make an informed decision whether or not to trust Platinum Auto Spa with anything. This happened in May but I had to wait to make sure they paid for all and any repairs. I took my car down to see Tom after finding multiple issues! The paint was burnt on every corner of every panel. The fender was burnt through to the metal! Every chrome door handle was damaged by a chemical they used. I'm pretty sure they messed up the ceramic coating and then tried to remove and buff it off and continued to destroy every panel on my car. They also burnt through one door handle PAINT and touched it up horribly, which Tom tried to tell me was there when I dropped the car off. NOT! It was a new car I washed by hand all the time. There was nothing wrong with the paint. They also burnt through the satin chrome grill and the roof rail on top of car. They also buffed off the applique at the rear hatch and then chipped the paint after it was removed.. THANKS. They had excuses for all the damage that was incurred, but the worst explanation was,"sometimes things happen". Really? I wonder if they would feel the same if it was their car! They thought they would get away with just the fender damage and not tell me about everything else they damaged. Long story short my brand new car now needs to be totally repainted and many new parts installed. I came up with an idea to make myself happy and ultimately the same for them. They flat out refused.Thousands of dollars worth of damage and they turn it into insurance company. They never got hurt by their extreme negligence! Please, everyone, if they can ruin my new car, I'm very confident they can ruin many others. Please use your due diligence. I will never go back and I will never recommend Platinum Auto Spa to anyone! The photo is the Google review they asked me to use. read more

Platinum Auto Spa - Auto Detailing Near Me - Bourbonnais, Illinois

First time customer, was just hand wash and interior cleaning. Great people to deal with. Good staff, and got my dually all cleaned up in a efficient manner! read more