I was originally driving by the dealer, when I saw a vehicle that I have been on the hunt for!…read more It was a very random stop, but once I walked into the office Ron was very helpful with getting the vehicle pulled up- and ready for a test drive.. Overall, good communication, and Speed! If your in dire need of a vehicle, or information on one- your in good hands!

Do NOT purchase a vehicle from this dealership…read more I bought a car here in October 2025 through a salesperson named Luisa, and this has been one of the worst experiences I've ever had. I was promised a flash drive with all of my signed paperwork sent by mail--I never received anything. I've called multiple times and have been given nothing but excuses and runarounds. The worst part: I later found out the vehicle has a Structural damage report on the CARFAX that I myself had to look up because I was not given a CARFAX when I asked for it, which was NEVER disclosed to me at the time of purchase. This is a huge issue and completely unacceptable. Failing to disclose something this important is misleading and raises serious concerns about how this dealership does business. At this point, I have lost all trust in this place and will be pursuing legal action. Save yourself the stress and go somewhere else.

After initially telling us it would take 2.5 hours to do a one hour recall on our 2026 Tucson, we…read morewere going to leave but the Service manager intervened and managed to get us in and out in 45 minutes. We are on our 4th Hyundai and this man recognizes how to treat established customers. Old school but super appreciated.

The service (oil change, tire rotation, & a recall issue) was performed in a timely manner.read more

When buying a car they will call you everyday and act like they care. Once you leave with the car…read moreand there's a issue, you will get no response. I wouldn't buy from here again!!!

I will never buy another Hyundai. My 2021 broke down due to a safety plug which the manufacturer…read moresaid was not in the mode. The part has been on back order for four months and still waiting. I received a voice mail stating the part would be here Feb. 11th, fixed by Feb.12 and again still waiting.

My 2014 4-Door Toyota Tacoma (Sport) appraised for $19k the day before visiting Star. They said…read morethey'd give me $4k for it. It needed some minor cosmetic work and had some mud on it. I would have understood if it was too much work for this size dealer and they couldn't take it. Not sure I'd ever do business with them after telling me it's only worth $4k.

I showed up to look at a car they had on their lot. I found the car on Autotrader.com. The sales…read morerep was less than enthused to help me. It seemed as though I was bothering him by asking questions about the car. The car itself was horrible, it failed inspection for a reason that he could not specify. He told me that he could have it re-inspected and it would be fine...Oh really?? Thats illegal buddy. No where on the online add did it say the car didnt have a valid state inspection. When I started it...after having to jump start it...it shut off when I tried to test the A/C and heat. I told him that I wasnt interested in a vehicle that needed so much work and that these things should be taken care of before the car is put up for sale. He said "OK" then walked away. Stay away from this place, shitty cars and even shittier service.

The customer service was great when I purchased my vehicle, but everything went downhill once I…read moreactually needed assistance. I've called multiple times and can never get in touch with anyone. No callbacks, no follow‑up, nothing. It's frustrating to feel ignored after making such a big purchase. I expected much better support.

Outstanding experience working with Ralph Yates. He was professional, honest and knowledgeable…read moremaking the entire sales process easy and stress free. Ralph took the time to answer all my questions going through the truck and never made me feel pressured. Everything was smooth from start to finish. I highly recommend seeing Ralph Yates for your next used or new auto purchase at Sheehy GMC.

Based on the review I should have known better than to get serviced here…read more RAM 1500 in for oil change with two other complaints. Passenger visor mount bracket loose/broken and wiper nozzle not spraying. I was told they needed to replace my visor $680 parts/labor. Mopar replacement mount $34. Replace spray nozzle $303 parts/labor, Mopar replacement nozzle $17 and ChatGPT assessed difficulty 2/10, and repair time 15-30 mins with only a screwdriver. That's a $1,000 repair bill for $50 in parts and maybe an hour of work.

Dishonest. Misleading…read more If I could give zero stars I would. Internet stated processing fee was included in price. Then added processing fee in to OTD price. Stated that was a misunderstanding. These people are the reason car salesmen have such a bad name.

"I am extremely disappointed with my experience at Safford KIA of Fredericksburg. I had the…read moremisfortune of speaking with the Sales Manager, and I have never encountered such a lack of professionalism. He was incredibly disrespectful and spoke with a shockingly rude tone. He has zero communication skills and clearly doesn't know how to treat customers. -What's even more insulting is the attempt to tack on $1,000 in unnecessary fees. Honestly, instead of trying to squeeze an extra $1,000 out of customers, you should take that money and invest it in a class on professional ethics and basic human decency. Your reputation and your terrible attitude need it more than I need your car. I strongly advise everyone to stay away from this place. Take your business somewhere that values customers and operates with integrity

What an absolute disaster! I drop off my car at 10:15 am for an appointment made on-line. I am here…read moreat 7:40 pm still waiting. The oil change was completed around 3 pm (assuming the service advisor was telling the truth- paperwork says they started at 3:09 pm) but the brakes originally picked were incorrect. Someone grabbed manual and the wrong pads. No apologies were offered and no courtesy loaner was provided. What a huge disappointment! How is it that my car is at the dealership for over 8 hours and just given to me after 8 pm? The only positives from this experience are the Uber drivers who came to pick me up and drop me off. The Uber drivers were pleasant and dropped me off and picked me up with no issues. Kia Motors USA can't even explain this 8 hour wait while other cars dropped off much later were done much earlier.