I started with Platinum Dental via a Groupon for teeth whitening (I think) at their Somerset office a few year ago. The first doc I saw was Dr. Nijhawan. I liked the visit so much that I decided to keep them as my ongoing dental office. I haven't seen Dr. Nijhawan in quite a while though. I've also seen Dr. Parik and Dr. Youssef. All three doctors have been pleasant, knowledgeable and willing to answer any questions or concerns that I've had. I really enjoyed appointments with Dr. Nijhawan in the past and am finding Dr. Youssef (doc I've seen my last few appointments) great too. They always let me know about any issues they see with my teeth and what options I have for repair/replacement. None have ever tried to upsell me on services that I didn't need. My most recent appointment (7/9/25) went off as smoothly as it always does. I usually only have to wait 5 or so minutes before I'm called back for my appointment. The appointment was for a regular cleaning. My hygienist Lisa (I think that was her name), was great. She did a thorough cleaning of my teeth, told me the areas I needed to work on and demonstrated how to get back to areas of my teeth I have issues with. Dr. Youssef even had time to help me with a chip I had on one of my central incisor. If you're in the Somerset area and looking for a good dentist, I'd definitely recommend them. They have locations in Bayonne, Orange, Ventnor, Sea Grit, Secaucus and Somerset. My review is for the Somerset location only. I've never been to any of their other locations but with the quality care providers that Dr. Nijhawan, Dr. Parik and Dr. Youssef seem to pride themselves with being, I can't imagine that they would associate with a dental practice that was subpar. read more

Platinum Dental Group - Nicely appointed waiting area - Cosmetic Dentists Near Me - Somerset, New Jersey

We have never experienced anything like this from this office until today. There's a strong possibility you've just lost four patients in us: My Daughter's Nightmare Visit with Dr. Rabih Faytarouni (or Faytroni) - If you value compassion, professionalism, and basic patient care, steer clear of Dr. Rabih Faytarouni. My daughter had a truly traumatic experience here today--she was bawling by the time we left, and I feel compelled to warn others. From the Start: Poor Communication and Rushed Care - As soon as my daughter sat down, the hygienist asked how many cavities she needed addressed. She replied, "all of them," explaining that she's heading back to college and her regular dentist, Dr. Youssef, strongly recommended getting everything done now. The hygienist noted that completion would depend on the dentist's available time. She then applied numbing gel to my daughter's gums--something that normally requires a wait for proper effect. Dr. Faytarouni's Abrupt and Insensitive Approach - Dr. Faytarouni strode in immediately after, without checking how long the gel had been on. He pressed my daughter about why she needed all cavities done, despite her reasonable explanation. Then, without confirming the gel was ready, he started injecting novocaine. Not only was he rough, but he was so careless that my daughter felt everything--she was in visible pain and started to cry. His response? "It's a necessary pain." There was zero compassion or concern for her comfort. Shaming and Blaming the Patient - Instead of empathy, the hygienist chimed in to scold my daughter for not flossing--while she was still crying--and insisted she carry floss everywhere. Absolutely no support or understanding, just judgment and blame. Rough Handling and Disregard for Comfort - Dr. Faytarouni's technique throughout the procedure was not only rushed, but also physically uncomfortable for my daughter. Instead of politely asking her to move her head, he would push or pull her head in the direction he preferred, often causing additional distress. He rested his hand on her lip in ways that were awkward and obviously painful. Throughout the appointment, he repeatedly insisted she open her mouth wider, far beyond what was comfortable or reasonable for her. Unprofessional Conduct and Lack of Compassion -To make matters worse, Dr. Faytarouni was blatantly rude to his hygienist right in front of my daughter, criticizing the use of the suction--claiming it was "too loud" and only acceptable when absolutely necessary. I personally witnessed one of these outbursts when I took a peek to see how my daughter's appointment was going. This led to water dripping down my daughter's face multiple times, only adding to her discomfort and humiliation. His sarcastic remark, "We're having such a great day," made it abundantly clear that he was not interested in providing quality patient care or a supportive environment. No Attention to Patient History or Needs - At no point did Dr. Faytarouni bother to check my daughter's chart or acknowledge the reason for her visit, even expressing surprise that her regular dentist, Dr. Yousef, worked in the same practice. He finished the appointment by telling her her teeth might be sensitive for days or weeks, showing little understanding or care for her unique situation as a college student needing comprehensive treatment. Final Thoughts: Avoid at All Costs - This experience was nothing short of traumatic for my daughter, who left the office in tears and feeling completely dismissed. The lack of empathy, professionalism, and basic patient care from Dr. Faytarouni is absolutely unacceptable. If you care about your comfort and well-being--or that of your loved ones--find another dentist. Everyone else at Platinum, from receptionists to other dental professionals that my kids have dealt with, like Dr. Youssef and Dr Nijhawan, and the other hygienist Lisa have been so friendly and helpful, and are always concerned about the patient's comfort. What happened? read more

Worst dentist office ever. The doctors don't care for your health, they only care for your money. If you had a good experience then lucky you. The old doctors were better, these guys are on their period every day. read more

I don't know the last time I was so comfortable at the dentist. Very knowledgeable, kind, and really care about your health and explain everything in detail. read more

I went for a routine cleaning and was very unhappy with the unprofessional dental hygienist in the office. This was my second experience with her in the office, I was unhappy with her tone and her condescending manner, but I wanted to give the office another shot. I went for my cleaning and Iagain found the hygienist to be extermely rude. The office is smalll and could use updating. Overall, if the dentsists cannot hire and train staff that treat patients with respect, I think its time for a change. I don't plan on returning. Very disappointed . read more

Cancels appt on you last minute after you scheduled it months in advance Had an appt on a saturday morning. I get there and theyre closed DO NOT COME HERE! read more

I've been Platinum Dental Group twice for cleaning and filling and they did a wonderful job. Did not have long wait, they did a great job with deep cleaning my teeth with no side effects afterwards and were able to perform the filling in the same visit. read more

Dr. Shah and the hygienists were amazing and a delight to interact with as they kept me very calm being a new patient and all ; true assets to the Platinum Dental Practice. Despite some hiccups initially, we eventually got everything resolved and I have my smile back! I shall say that I highly recommend this practice and will definitely be referring my friends and family in the very future. Thank you Platinum Dental! read more

These are certainly trying times and going to the dentist isn't usually the favorite place to go anyway. This review is for the Somerset location of Platinum Dental. I came here by way of Groupon. I have now been a patient for a few years and it hurts my heart seeing negative reviews. The office is clean and following covid precautions. The staff has and continues to be friendly, warm and caring! The hygienists are thorough, patient and careful. The doctors (besides being adorable) are kind, caring and professional. They treat you as a person, not a $. The rooms are neat and clean, the equipment is current with the times as are the entire team in their knowledge. Questions are welcomed and answered. I leave this office knowing my oral health is well taken care of! The office does not arbitrarily cancel appointments, and I have never had the experience of the office being closed when I have a scheduled appointment. I highly recommend the Somerset Platinum Dental office - you will not be disappointed in the care received! read more

Great office! You are greeted with a friendly smile and a warm welcome...normally if my appointment is at 330 I may have to wait a minute or two but nothing too long ...I'm normally in and out ...I love the fact that they have flatscreens in their examination rooms that play my favorite channel HGTV lol so I can be distracted while I'm getting work on ...I have been going here for nearly 2 years ...The office staff /hygienists/dentists are very friendly and personable. They service children so my daughter goes here as well...she collects all the little toys they give her each visit. I like the fact that this is a smaller practice with the same hygienists/dentists that you get to see regularly who knows you and your dental history compared to larger practices where it's a different dentist each visit ...keep up the good work guys!!! read more

Dr. Shah and his team are very professional. Excellent service and state of the art facilities. Dr. Shah is extremely kind and knowledgeable. Highly recommend! read more

This review refers to the Bayonne office of Platinum Dental. I have been a long-time client of this practice and have always been happy with their dental care. But I am very displeased with the way I was treated during a recent visit, involving use of a Groupon voucher that I purchased for $50 and included cleaning, exam, and X-ray services. The Groupon voucher was offered without any restrictions on the Platinum Dental website, and when I clicked on it, I read the terms and conditions carefully on the Groupon website. I could see no restrictions that would prevent me from using the coupon, so I bought it. When I presented the voucher at my recent visit, however, it was refused by the office manager. She stated that the voucher was only for new customers. When I showed her on my phone that neither the Platinum Dental website nor the Groupon website stated that restriction, she said the dentists were aware of the oversight, but they were nevertheless refusing to honor coupons bought by existing customers, even though those customers were unaware of this restriction. She advised me to ask Groupon for a refund, even though the voucher stated it was not eligible for a refund. I asked to speak to the dentist directly, and she told me he was at another location and was busy. I asked for a call back from him and several days later, I still have not received one. I called the office again and was told that the dentist had been made aware of my complaint but the decision was still to reject the Groupon voucher. Sadly, I am not going to use this practice again, unfortunate after so many years, and am seeking a new dentist who values their customers instead of their money. read more