The technician was very knowledgeable and quickly diagnosed our issue. He then repaired what he could and offered advise for the other issues we had. read more

Jessica helped me out 100percent thanks so much very nice good manors Nice to hear compassionate service people Allstate could learn a lot from jessica read more

Terrible customer service by Jessica. Terrible, dishonest service person, Jeff. First, the "technician" came out, looked at my dryer, started it and went outside and looked at the dryer vent. He said it looked clear and that the heating element needs to be replaced. He said he would order the part and come back in a couple of days to install it. That was last week. I called the 800 number, and spoke with Jessica who said the dryer vent needed to be cleaned from the outside....no notes about a heating element needing to be replaced. When I asked for Jeff's number to call him, Jessica said, "This is his number". No accountability, no answers. Terrible service all around. I recommend any other company but Platinum Factory Service however if you have to use them I recommend either recording the Technician or validating the repair diagnosis is documented correctly otherwise you will get the run around if you have to call. read more

There should be a review lower than one created because giving this company even a 1 star review is too much. I have never interacted with a service company this bad in over 24 years of home ownership. They are unresponsive, do not keep appointments, give misinformation, and have outright lied about showing up for a planned service appointment at my home when they were never here. I was forced to utilize them because of a contract they apparently have with Whirlpool to provide warranty repairs on their products. After almost a month, I still do not have a working dishwasher. They are truly the worst at what they do. read more

Chris arrived early after calling and was able to get our refrigerator up and cooling again. Appreciate the service call.

Canceled on us twice without telling us we had to pay first. We are trying to take care of our residents and we should not take the heat for this company not being able to communicate or do the service. I should not have to pay $150 before the actual service, at this point I expect bad service and will be following up if it is not worth my money. read more

Jerry arrived timely and diagnosed the issue efficiently. Ordered part and set install date. Highly recommend.

Excellent service. Quick to diagnosis and resolve the issue. Technician was very professional.

We called for a minor sound related refrigerator issue and ultimately had to replace our refrigerator after repeated failed repairs out of pocket and without refund from the Platinum Factory Service. We originally contacted this company as a KitchenAid/Whirlpool authorized service provider for one issue on our refrigerator: - a ghost-touch/control panel issue causing a beeping sound At the time, both our refrigerator and freezer were still functioning and preserving food properly. Over the course of four months, we paid this company close to $700 in diagnostics, labor, parts, and repair fees based on the technician's diagnosis and assurances that the repairs would resolve the problem. Unfortunately, the original issues were never resolved. After repeated service visits involving work behind the refrigerator panel and wiring, our freezer stopped functioning entirely. Shortly after additional repair work, the refrigerator also stopped maintaining safe temperatures and caused flooding in our kitchen, resulting in nearly $600 in spoiled groceries. We personally witnessed wiring being manipulated immediately before these failures occurred and were later informed that the original repairs had not resolved the issue. At that point, we were left without a usable refrigerator for our family and ultimately had no choice but to purchase a completely new refrigerator out of pocket. In addition to paying this company for unsuccessful repairs, we were also forced to spend additional money replacing a refrigerator that had still been functioning before these attempted repairs began with Platinum Factory Service. Beyond the repair issues themselves, communication throughout the process was extremely frustrating. We often waited weeks for updates regarding repair status, refund discussions, and next steps, despite repeatedly following up. We were initially told the company could not refund us because they believed KitchenAid was providing us with a free replacement refrigerator. That information was incorrect. We still had to pay KitchenAid a significant amount out of pocket for the replacement refrigerator after months without reliable refrigeration for our family. After informing the company this was not a free replacement, we were then told our refund request would need to be reevaluated but at the CEO level. The company has only offered to refund the parts cost ($200) despite the failed repairs, worsening appliance condition after service, food loss, flooding, and replacement costs that followed, in total costing us +$2,000. This partial refund was also only offered after we officially reported them to the Better Business Bureau, who have notified us they have an active case open with Platinum Factory Service due to the issues we experienced and complaint we filed. This is still ongoing. This review is specifically about our experience with the repair process, repeated unsuccessful diagnoses, worsening issues after service, lack of communication throughout the process, and the handling of the situation afterward. I would not recommend using this company for any services. If you are currently using them, I would strongly encourage customers to document everything carefully and seek second opinions before approving ongoing repairs. Please note, photos attached are showing temperature inside Freezer (over 40 degrees Fahrenheit) along with completely thawed frozen dog food that we had to throw away along with all other groceries. Temperature of refrigerator was room temperature at this time and never dropped below again. read more

Platinum Factory Service - Example of thawed food from freezer - Appliances & Repair Near Me - Bellaire, Ohio

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Good job! Explained well & gave good options. Technician arrived on time, thorough & explained all options. read more

Jeff was great! He diagnosed the problem within minutes. I greatly appreciate his prompt arrival and thorough work.

Larry was punctual, and professional. Quickly diagnosed our appliance's issues and got the parts on order. Update: It has now been 3 months and my appliance still has not been fixed. Technician explained this is due to multiple parts not being ordered (first cancellation by technician), required tools not being available (second cancellation by technician), technician illnesses (third cancellation by technician), and the unfortunate death of a family member (fourth cancellation). read more

I wish I could give zero stars. I have a warranty on my Maytag washer, and this was the company selected to service it. I waited two weeks for my initial appointment and was told the technician would arrive between 12:00-4:00 PM. At 11:45 AM, I received a call canceling the appointment. The appointment was rescheduled for two weeks later, and I was told a supervisor would be contacting me. I never received a call. Fast forward to the rescheduled appointment date. The technician was supposed to arrive between 8:00 AM-12:00 PM. At 8:15 AM, I received another call canceling the appointment. This was the second time I had taken time off work for an appointment that never happened. When I expressed my frustration to the receptionist, she was incredibly rude and responded, "It's not my fault. I don't know what you expect me to do." I was then rescheduled again for another appointment over two weeks later and once again requested a call from a supervisor. No one ever contacted me. Eventually, Maytag arranged for a different company to come out, and they serviced my washer the very next day. When I called to cancel my appointment with this company, I was met with the same rude and unhelpful attitude. I again asked to speak with a supervisor and was told they could not guarantee anyone would call me back. When I asked if there was someone higher up I could contact, I was simply told, "Nope, sorry." To top it all off, after ending the call, the receptionist muttered, "Oh my gosh," after telling me to have a nice day. Two canceled appointments, over a month of waiting, multiple unreturned requests for management contact, and consistently poor customer service. Save yourself the time, frustration, and missed workdays--look elsewhere. read more

Jeff figured out our issue quickly. He was very knowledgeable. Thank you. I would use the service again. Hopefully I won't need it though!

Rick was wonderful. Informative, timely! Solid guy....just wish appliances these days were as solid. read more

Call before like we asked using the phone #we wanted. Showed up exactly as suspected The service representative was who we were told would come He was clean and courteous and respectful of us and our house Was not distracted by other stuff at all He worked neatly and quietly Gave us a clear explanation of our particular problem and the options we have We have total confidence in his recommendation Thank you Jerry read more

Sent out a technician to repair my dishwasher who obviously had very little/no experience. He suggested several generic solutions all requiring part replacement, but then never submitted a report or ordered the parts. Called the main number 8 days later to check on progress, and they had no records from the service call. Was told they would look into it and contact me the next day with a solution. Never heard from them again. 0 stars isn't an option unfortunately. read more

The repairman arrived promptly and diagnosed (and fixed) the problem with my oven quickly. He was very courteous and professional.

HORRIBLE COMPANY!!! I do not recommend them. I've filed a complaint with the BBB. Technician came out to repair my daughter's refrigerator about 4 times and could not get it working. Customer service is horrible as well - they are very unprofessional. It's been almost 3 months, and her $1900 Whirlpool refrigerator is not fixed. Technician said he needed to speak with Whirlpool but can't get them on the line. So, he's been trying for 2 weeks to contact them. This MAKES NO SENSE!! read more

Very helpful service man. Clearly explained the problem and the solution. Overall it was an excellent experience!

Nick, the repair tech is awesome! He needs a promotion. He has had to come out numerous times because of miscommunication between Whirlpool and Platinum, but he's always kept me informed and was honest about the cost and what to expect. Thank you, Nick! read more

Took less than five minutes to diagnose the problem and 2 weeks to schedule repair only to find out that you have to jump through a bunch of hoops for them to come to an appointment. Problem still not fixed - rep canceled call as I needed to confirm the appt through text and a phone call in order for it to happen. Never heard of such a thing. There are a lot of other companies that won't give you this sort of hassle! I'll use one of them! read more

This company is so unprofessional and does not care about their customers. I have been waiting for over a month for a simple bellow replacement on a front load washer. When the 1st visit was scheduled, they sent me a text requesting pictures of the damage, description, and serial numbers. I provided all and it was clearly a torn bellow. The tech arrives, I assumed to repair, and they were here to take pictures. That I already sent. Then proceeded to order the part. 2 weeks later I was rescheduled due to snow. I get that 100% but pushed back another 2 weeks ( now 1.5 months no attempted repair). Then less than week for me next scheduled repair and I'm pushed back another 2 weeks due to tech emergency. I get emergencies happen but you don't have techs that can fill in? I'm now going on almost 2 months without a single repair even attempted. I will be reporting this business directly to Maytag service and BBB. read more

repair service was quick and Rick did an excellent job. Would recommend this service for repair work.

I recently had a service call to have my dishwasher looked at. The latch wasn't working correctly and the dishwasher was leaking a bit. The tech that came out did absolutely nothing but look on his computer, tell me the latch is no longer available and that I need a new dishwasher. He did try to unscrew the door but got 3 screws in and said "oh, that's making a popping noise, I'm not going to try anymore." He then charged me a $154.95 diagnostic fee. When he left, I thought what do I have to lose. I unscrewed the door, looked at the latch, pulled the dishwasher out a bit to level it. Guess what? My dishwasher is working fine. Do not go with this company !! I called and spoke to a woman, who said a manager was not available, to try and get a refund. She refused and said she had no idea when a manager would be in. BEWARE !!!! read more

I initially had a very frustrating experience with Platinum Factory Service when they came to repair my double oven. The oven had lost power and wouldn't turn on. The technician flipped what he believed was the correct fuse, but the oven remained off. I asked him to try the unlabeled fuses, but he declined. Instead, he said the repair would require two men, recommended that I buy a new oven, and had me sign a form stating I declined the repair. He also mentioned I had 30 days to call them back if anything changed. Later that evening, my husband and I flipped the other fuses ourselves--and the oven powered on immediately. Clearly, the technician had flipped the wrong fuse. However, the oven still powers down mid-cooking or when it gets too hot, so the issue is not resolved. I wanted the oven rechecked, as the situation had changed from when it wasn't powering on at all. Initially, I called to have them come back out, since I was still within the 30-day window, but was told they wouldn't return or acknowledge the mistake. That was incredibly frustrating. However, I'm updating this review to reflect that Platinum Factory Service has since called, apologized for the earlier miscommunication, and scheduled a service technician to come out next week to reassess the oven. I appreciate them taking the time to follow up and make things right. I'll update this review again after the next visit, but I'm hopeful this will lead to a proper resolution. read more

over 850 reviews and 2.3 stars on Yelp and 3.4 stars on Google for a REASON! READ ALL these reviews (not just mine) and STAY AWAY from this company! I agree with so many other reviews that I wouldn't even give 1 star if that was an option! Ongoing warranty nightmare!! I have had the tech come to my home 3 times in the last month and a half. I still have NO working refrigerator and they are shooting in the dark on what the issue even is! Parts that "could" be the issue are "backordered" and then I'm put on the schedule 2 weeks later.. they come - replace it and go and nothing works. I was told "the new part could have been bad out of the box"... There is NO URGANCY from this company to fix anything right. Steve, the tech, even had a "Whirlpool Tech" on the phone... and they weren't agreeing on the problem to even fix. So, there is zero confidence that it will be fixed the 4th time out. They REFUSE to let me talk to a manager or supervisor "JIM" because "they don't give out personal info". Being a manager or supervisor at a company you are being paid to do a job with customer service is not personal info. Steve the tech WALKED OUT in the middle of discussing the issue & when he will be back with the part because he had "other customers" to get to. DO NOT USE THIS COMPANY!!!! I reached out to Whirlpool direct to let them know to start looking for other providers to service their product under warranties in my area- Platinum Factory Servicey is NOT a good look to represent the Whirlpool brand for repairs and services. read more

Great professional service and very technical on identifying problems with Jenn-Air oven

The worst company I ever dealt with for repairs. Recommended by Jenn Aire for a high end double oven but they really should not be on their list of recommended companies. First of all, charged me a $150 diagnostic fee to not even touch the oven except to say the buttons on the control panel would not work (which I already knew). Did nothing to look at the oven and said I needed a new control panel for which the part was $1319.49. The control panel was on back order from the manufacturer with no expected ship date. The service guy, Rick, told me I could try to find the part on my own and it may be quicker and they could come back to install it. I chose this option. When I finally found the part and called them back to schedule the install, I was told by Adele that they would have to come back to do another diagnostic call at $149.95 because I was past 30 days from the first visit. I told them the oven had not been used or even turned on since the last visit and it was past 30 days because the part was not available. She put me on hold and came back on and said they would not install it without another diagnostic fee. I asked if I could speak to someone higher up the chain to which she replied... I can take a message and they can call you back but I cant promise you they will if there is no new information to report other than what you already told me!!! Unbelievably rude and what a racket to get additional profits. I would not recommend using them Period. read more

very helpful very knowledgeable . I'm grateful for Ron today. thank you! I'm pleased at how kind and efficient he was.

professional, personable and fixed it!! I would highly recommend. my guy knew exactly what it was and fixed it promptly

Fantastic service. Technician Mike B is very knowledgeable and personable. Diagnosed the issue quickly and repaired just as quick.

Ron was amazing , on time, explained everything as he check washer and gave me tips on operating it. Same call to fix induction cooktop, excellent and he called to order parts under warranty. Will use them again DEFINITELY read more

You have over 155 reviews on yelp and they can't keep pass 2 stars review for a reason! This company is the worst I've ever used to repair anything in my house. It's a clown show. They take your money schedule your repair service but show up without the part you paid for. Listen to everyone else and run away from this company. Whirlpool is just as bad for hiring them! They must be dirt cheap. read more

Efficient and friendly. Thanks Steve! The rest of this is just to meet a character limit that is required. read more

Germaine provided high quality service on our refridgerator. Very good man. Je fixed the issue.

The technician was not able to help me with mission stove parts since they are discontinued. Itcwold have been helpful if the person who scheduled this appointment would have triaged this fact and saved me the seevice call money read more

Awesome tech and very prompt, would use this company again. They are returning to make a repair

Dave was very friendly and observance. Wont be buying from home depot again or Maytag. read more

Service guy was rude and annoyed he would be working on a Ice maker and specifically said "An Ice Maker is a Terrible Investment". He walked to the ice maker and opened it and said " it more than likely just needs to be cleaned". I have run this ice maker through its cleaning cycle a couple times a year and had a specificly cleanied it the day before he arrived. He was in an out of the house in just 10 minutes. read more