Have used him in the past with appliance issues. He was prompt courteous and reasonably priced. No…read moreissues with his repairs. Currently I have a 3year old Ge dishwasher that the pumping mechanism has failed on. He is who I will call again.

I was I need of a washer and Alex and company went out of their way to provide me with the best…read moreoption for my price range and then delivered it all with a warranty. Forget the scratch and dents or waiting around for the next big sale, they always have great used products at a great price with a warranty. You can't get that anywhere else.

Alex Coogan is the best! He cares and treats his customers well. You pick what you want. You get…read morewhat you pick. Older reconditioned appliances always are better in my opinion. Thank you Alex!

Nick the service tech was WONDERFUL and thorough. However,…read morePlatinum Factory itself, was NOT!!! On 5/14/26 when I set my appointment, I was quoted twice, by Jessica and Shivan, $185 to repair, since I had paid my diagnostic fee of $149.95 on 5/7/26. Today (5/22/26), when Nick arrived, he quoted me $320.44 (the part $185 + tax and labor of $125). $125 labor was NEVER quoted on the phone when I scheduled my appointment!!! I take notes of EVERY business call I make and luckily, had my notes with me. I called Platinum to speak with a supervisor to have my labor cost waived since I was never quote, only to be told one isn't available. And on top of that, Platinum NEVER ordered the part to fix my washer!!! They were waiting to be paid for the part. Where do they do that at??? If that were the case, why didn't either of the representatives advise me to pay at the time the appointment was made??? So my time, and the repair technician's time was wasted today. PLATINUM FACTORY, YOU ALL HAVE TO DO BETTER!!! I am EXTREMELY disappointed in this company and would advise everyone to avoid them at all costs. I am a customer service supervisor and have been in customer service/call centers for 31 years, and the MAIN thing is to provide CORRECT AND THOROUGH INFORMATION AND QUOTES TO CUSTOMERS. And the kicker??? I spent $65 at the laundry mat last weekend on linens, towels, and my & my daughter's clothes....with the expectation that my washer would be fixed today so my husband's clothes could be washed. To say I'm upset, is an understatement!!!

Larry was punctual, and professional. Quickly diagnosed our appliance's issues and got the parts on…read moreorder. Update: It has now been 3 months and my appliance still has not been fixed. Technician explained this is due to multiple parts not being ordered (first cancellation by technician), required tools not being available (second cancellation by technician), technician illnesses (third cancellation by technician), and the unfortunate death of a family member (fourth cancellation).

This guy is a joke. Ordered replacement parts, which I had to pay for upfront, then never showed up…read moreto do the job, OR refund the cost of installation/ repair. My suspect is, this isn't the first time, he's done this, AND got away with it. Would highly recommend AVOIDING, unless you want to get scammed. Legitimately shady

We have called Coleman Appliance twice in the past he responded very fast. Tom is very honest as…read morewell, guiding us to replace instead of repair our washer and dryer. Will call again if needed.