She is very honest and pays well for gold and silver. I was…read morevery pleased and recommend her highly.

The lady that runs this place is so helpful and friendly. She is very honest and I highly recommend…read moreher.

Love the jewel and custom work. Kipp did great and I'll be back to have more art made.read more

From the owner: Finally a secondhand bridal market. Unlock the value of your treasures now. Bring in your old,…read moreoutdated, unwanted gold, silver, & platinum jewelry for a same day industry leading cash offer.

Amy at Shelia Bayes goes above and beyond. I recently lost a ring and she is researching vendors…read morethat have rings really similar to what I lost. I can't wait to see what she finds for me. Awesome shop!

The staff was very gracious as I came in more for help with some pieces rather than wanting to…read morepurchase new. I definitely would come back if I wanted to buy any fine jewelry and recommend them highly.

in was a manager that was very rude to my wife there because she when something was due to be…read moresold and he was disrespectful after we get everything out of done with especially that one they don't give me enough time to get your stuff out of pawn from all the managers that's rude also as females some of them are unprofessional, and you know who you are

It was awesome walking into the store and having someone come and help us and letting us take our…read moretime and being patient,kind thanks Heather you rock girl u deserve employee of the month or a nice dinner and a raise thanks for being so patient and kind we really appreciate you KP & Jennifer

He quoted me 10% back of spot so I sent someone to handle the deal for me he took advantage of that…read moreand he gave me$65 per ounce when Silver was at $95. I wouldn't dream of ever going back to this place again.

Great experience. Very knowledgeable and patient. Enjoyable to do business with :) Definitely…read morerecommend.

This establishment is top notch. The appraiser/buyer is extremely knowledgeable, patient, fair,…read moreand enjoyable to do business with. He shares his expertise and ensures that the customer understands his decisions. When/if I have more jewelry to sell, I will certainly return here.

Awesome experience from start to finish!! Jason Carroll helped me secure a nearly flawless emerald…read morecut natural diamond for an amazing price. He then worked with me to design the perfect custom setting for it, I went with an elegant Full Bezel. My now fiancé was blown away! The shine on this stone is INSANE. Will be working with him soon to find the perfect wedding band. Can't thank him enough. HIGHLY RECOMMEND!!

Title: Appalling Experience with The Castle Arms (Part of Castle Jewelry)- Avoid This Company at…read moreAll Costs! I am writing this review to warn others about the shockingly unprofessional and careless service I received from **The Castle Arms**. If you value your time, money, and sanity, steer clear of this company. On **March 13, 2025**, I placed an order for a CZ457 firearm. Immediately after placing the order, I noticed no confirmation email or details in my account. Concerned, I reached out to their customer support, who casually replied, *"Good morning, Yogesh. I have received your order. Thank you."* No order number was provided until I explicitly asked for it. By **March 17**, I still had no shipping updates, so I inquired again. Their response? A dismissive, *"It looks like they cancelled the order and it has been refunded. I was not here on Friday so I am unsure why. I do apologize for the inconvenience."* Let that sink in: **They cancelled my order without explanation, notification, or accountability**. To add insult to injury, this firearm was meant for my daughter, who had been eagerly waiting for it. When I pleaded with them to reinstate the order--even offering to reprovide my credit card information and emphasizing, *"I don't need money back, I need the firearm"*--they ignored my request entirely. Not a single attempt was made to resolve the issue Now they are asking $150 more for the same item. **Key Issues with The Castle Arms:** 1. **Zero Transparency**: They cancelled my order without any prior notice or explanation. 2. **Abysmal Communication**: Their support team either lacks training or simply doesn't care. Responses were vague, unhelpful, and devoid of empathy. 3. **No Accountability**: The representative admitted they "didn't know why" the order was cancelled and made no effort to find out. 4. **Disregard for Customers**: My daughter's excitement and my willingness to work with them meant nothing. They chose the lazy route--refunding without resolving. **Do NOT trust this company** with your business. Their incompetence and indifference will leave you frustrated and empty-handed. Save yourself the headache and shop elsewhere.

Me and my dad went to pawn a cross boa it came with everything with it , it's more than 100 dollar…read moreboa they offered 50. The workers were very rude and not helpful to the situation so we had offered 70 they wouldn't take 70 they wanted 50 for it. Poor customer service and they were not a bit helpful if you asked me if I'd ever go back there it would be a hell no I wouldn't because they aren't gonna work with you on anything and make everything difficult they and they even looked on eBay and it was 139 his boa was 200 they wanted to cheat us out of money. It's fine but we won't be going back there ever again after this review is made we won't be going back again. Sad how customer service is poor anymore. I would recommend anyone not to go to here ever unless you like being cheated out of money.

I put a ring in layaway and was called the day my payment was due and told if I don't make a…read morepayment by today I would lose all my money they don't give a store credit or cash back.will never buy from cash America again!

Took two watches in for repair....one for a battery and one for both a battery and repair/resizing…read moreof band. Took 15 - 20 minutes tops and only cost $20. Friendly staff .... it just doesn't get better than this!

I was so worried about leaving my heirloom ring anywhere to have it resized but from the moment I…read morewalked in, I knew it was safe & in good hands. They've been there over 30 years & the owner's wife even helped me with my glasses! Love them & great pricing too!