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    Rivard Fine Jewelry

    4.4 (12 reviews)
    Closed • Closed

    Services - Rivard Fine Jewelry

    Jewelry cleaning

    Jewelry repair

    Watch cleaning

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    Review Highlights - Rivard Fine Jewelry

    “The owner is Mike Rivard, This guy is FUNNY.”

    Mentioned in 2 reviews

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    Kay Jewelers - Welded metal piece to get the ring size needed. Not the euro cut I was promised!

    Kay Jewelers

    (8 reviews)

    I purchased an engagement ring on 01.17.2026 for a pretty good amount of money but needed it in a…read moresmall size. I was assured that the option of a euro cut could be done to accommodate the sizing need. I received an email saying my ring would be ready for pickup on 02.07.2026. I called to verify it was available before driving across town. I was told they didn't know why but it wasn't there and there was a delay from the company. I was also advised that a second ring was ordered from the manufacturer for a reason they couldn't explain. I was advised the ring would be in by the upcoming week. I called the store again on 02.10.2026 and was advised by a different person that the ring was still not in due to a delay by the company and their manager would contact the company and call me back with further information. I did not receive a call. I went to the store on 02.15.2026 and spoke to the manager who called the company while I was there. He stated the ring would be in on 02.16.2026. I called the store on 02.16.2026 and after a long bit of nonsense on behalf of the manager, I was told he would call me back. I received a call back and was told the ring was ready. On 02.17.2026, I went to the store to pick up the ring and to my dismay they welded some crappy piece of metal to the inside of the ring. Not the euro cut like I was told. When I expressed my displeasure I was told that they could not do the euro cut and wanted to get the ring to me as promptly as possible. I informed them that I never approved this modification, I never expressed a need for expediting and I would not accept this trash work on a ring that I had spent so much money on. Needless to say, I left with no ring and a verbal assurance that they would send it back to the company to see what could be done. This experience has turned what should have been a joyous occasion into an absolute nightmare and I still have no ring and am out a large the amount of money. DO NOT TRUST THIS COMPANY!!

    Colleen went above and beyond with helping me! If you're going to this location ask for her and she…read morewill get you taken care of.

    Rivard Fine Jewelry - jewelry - Updated September 2026

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