Don't rent here! Eddie was our property manager and he is a slumlord. He'll be nice to your face and then email you with blame. I could never get a straight answer out of him and thankfully I kept all my emails and texts with him to call him out when he contradicted himself. He actually argued with me in my kitchen when my fridge was breaking and wouldn't replace it until it completely stopped working. We had add roach infestation and Eddie was nice to talk to but acted like it was an inconvenience to give us 24 hour notice about the sprays. My partner and I ended up having to move because after I asked Eddie about lease renewal (we couldn't really afford to move with how much they jacked the rent each year) to find out they were remodeling the home and we could live there during the remodel if we paid month to month. A month later Eddie tells me we owe for all of the roach sprays because he decided it was our fault. Today is the first day I'm hearing of this. Don't rent here and if you do, save every email and text message! read more

This company is terrible. They have some of the worst customer survice I have ever experienced. They charge hidden fees, do not handel deposites and rent money properly, and are completely unreliable in maintance and service requests. The agent who delt with our orignial viewings and lease was hard to get ahold of, was rude, and did not care to answer our questions. This company is a nightmare no good renter should have to battel. read more

WARNING FOR HOMEOWNERS. I believe this is the same business using the name CapRock, it's difficult to know but business address is the same, also the same for PPS (Platinum Property Services). After reading all of the horrible reviews from potential/current tenants, I can tell you they are equally as horrible to work with if you are a property owner. They do nothing more than collect rent; no inspections, extremely poor quality repairs, at times repairs never completed, and no follow through on repairs, no background checks. They may charge potential tenants a fee for background check, but it's unlikely any background checks are being done (I would demand to see a copy if they charge you a fee for one). They essentially allowed tenants to cause $20,000+ damage to our property and we had to literally force them to start eviction process. AVOID. They're clearly not qualified, read more

BEWARE OF THIS COMPANY. My husband and I paid $35.00 to look at 3 homes. They could not locate any of the keys to the homes. They stated that they would phone the manager and call us when they got the keys. My husband and I checked back in but they did not have any of the keys. We requested a refund. Our money has not been refunded and the manager is never there to take a call from us. We were told by two other mortgage companies in Grand Junction that this property management company is known for being CROOKS. I will not stop. I will contact the Small Claims Court, mail a letter to every city department in Grand Junction including the Visitors Bureau. I am going to work on placing an article in the local newspaper requesting my money. read more

Can I give less than 1 star? All I can say is "don't, just don't". At first I ignored the reviews when my college aged daughter found an apartment near the college campus that was managed by Platinum Properties. I called and the staff was friendly and helpful and I figured that the only people that leave reviews are people who have had bad experiences (i.e. I just wasn't hearing the good ones). For the record I leave both good and bad reviews when they are earned ;) So here is a short list of the issues we have experienced since my daughter rented her apartment last July (please keep in mind my daughter's rent INCLUDES all utilities and cable): - No electricity in half of her apartment including the bathroom - for about 2 weeks - No cable for over a month - Clothes washer and dryer have both not worked at various times The above issues took a very nasty letter from me accusing the landlord (slumlord) of being in breach of the lease and notifying them that my next call was to my attorney before they made any real effort to fix. - Refrigerator not working - Oh and the latest...drum roll please...a giant toilet water bubble (from the apartment upstairs) in the living room ceiling (mind you this is a small, studio apartment - the very small "living room" is the whole thing) that is dripping water into my daughter's living / sleeping space - GROSS!!! My daughter notified Platinum Properties of this yesterday and they said they would "get to it" REALLY!!! And were is she supposed to live until they "get to it"? All of her belongings are now stacked in her small kitchen and bathroom for fear that this water bubble will burst and damage everything she owns. There is more, but you get the picture. This place has been inhabitable as much as it has been habitable. My daughter now plans to leave Grand Junction and return to school closer to home. Originally I agreed to honor our lease and pay rent until they could re-rent the apartment or until the end of her lease. I now want out of the lease because I feel the landlord has not held up to his end of the lease - this place is not habitable. This type of crappy treatment appears to be the norm for Platinum Properties. read more

They have really really bad communication, Ive called several times & left serveral msg's and I never get a call back, Ive used the online portal msger and for what, all I do is sit there and have a conversation with myself!!!! its so fustrating. The hours for this business are Hours: Mon-Fri 8 am - 7 pm Sat 10 am - 4 pm according to the website and on a Tuesday I contacted the office at 5pm only to to get a recording that the office is now closed!!! Wow !!! After my contract is up im GONE !! read more

This company is so full of shit. In the year and a half I have been renting here I have yet to have even a remotely satisfying experience with them. They are certainly jerks for the way they treat their tenants. There has never been a hesitation to charge me for something ridiculous, and unfounded. I had to pay the 2 month overdue utility bill when I had only been living there 2 weeks. They are punks who never return phone calls, or have any decency in their personalities. Terrible customer service. They are the biggest phonies I have ever associated with in my life. It sickens me everytime I think of their rude and ugly mannerisms. If I could give a lower score than one star, I would. read more

This is the worst company in town! They have hidden fees for everything, even a fee to post a fee. All they care about is getting your money and that's it! They don't care about you or when you need something, best way to put it is they don't care about the costumer that keeps them going. Never rent or buy houses with any of these sellers they are crooked and as soon as the deal is done there done with you. There front desk is very rude and mean and lie about everything. Bottom line is these guys should be out of business as they charge and make you pay hidden fees on everything! I'd give the no stars if I could! read more

STAY AWAY FROM THIS BUSINESS. This business is run by extraordinarily unprofessional, incompetent, rude, condescending 20-somethings. We were charged $35 to get keys to view properties. After they took my money, they told me the properties in which I was interested were not available. When I selected alternate properties to view, they provided the wrong keys. After getting the correct keys, the properties I visited were nothing like their online representations. When I provided feedback to the staff about the condition of the properties not being what was represented online, they responded with disparaging comments implying that I was too poor to afford a clean, safe living space (which I am not, and which they have no basis upon which to adjudge). The lease they will ask you to sign is 20+ pages long, and very restrictive. They fail to provide accurate, timely, complete information, and they are incompetent as to the whole nature of the owner-agent relationship, legally speaking. Renters beware when dealing with Platinum Properties. Save yourself the heartburn and acute inconvenience--rent elsewhere. Or, if you do decide to rent through this agency, ask lots of questions, get specifics, and get everything in writing. read more

We called and made an appointment to go and view a house. However, once we go there the lady told us we each needed to pay the 40$ application fee then they would alert the tenants and we could maybe go see it read more

I have no idea how this company stays in business. There is a fee for everything... even if it's not your responsibility they still charge you. Try and contact anyone in the business office is an absolute nightmare. If you send in the requested paperwork... I think they just throw it out in the trash, so they can charge another fee. I would never suggest anyone who is looking for a place to rent, or an owner trying to find a decent property management place, to go through Platinum. The only thing these people are "Platinum" in is over charging, lack of respect, and lousy customer service. read more

This company cares only about the money and about neither the tenant nor the property. They will charge a fee at every opportunity, even for emergency maintenance requests regarding heating. And they do not even respond to non-emergency maintenance requests (for which now I am grateful cause I can't afford any more maintenance on a place that isn't even mine). There are other instances, all resulting in a convenience or coordination fees for situations completely beyond the tenant's control - exacerbated even by the Landlord itself. In every instance the Landlord refused to waive these excessive fees. read more

I've worked with several people from Platinum while trying to find and finance real estate, and have found all to be courteous, professional, knowledgeable and very down-to-earth. They've taken great care of me, moving at my speed and making helpful suggestions, I highly recommend. read more

I have never written a review on Yelp before, but Platinum Properties is so terrible I want to warn everyone. The business is managed so poorly and it is next to impossible to get in contact with the same person twice. I have (unfortunately) been renting from them for 2 years and I swear, every single month we have some new random charge or they lost our rent. Zero communication with tenants. We have to drive down to the office to find out what the problem is. Abysmal customer service and everyone should beware of them. read more

I have lived in GJ for 7+ months now. For giggles, I decided to drop by Platinum Properties website and view their listings. SAME EXACT rental property listings as when I was house hunting 8-9 months ago. Boy these guys are really running a SCAM. read more

So platinum properties must now be paying for yelp to keep all the "bad reviews" from surfacing to the top, which all reviews for this company should be bad reviews. If you are thinking of leasing with this company take my advice and every other reviewers advice and don't do it. Recently while in their office I was informed that I am not a client but only a tenant as the clients are the home owners. Always new rude people that treat you with disrespect. I have always paid my rent On time and get this treatment. Run far from platinum run far. Cannot wait until my lease I over. read more

As a home owner, the property management services provided by Platinum Property are sub-par. They have a professional facade, but a sleezy underside. The "owner portal" is not user friendly. It is hard to follow transactions. Communication around maintenance and repair are poor. We had an exceptionally bad circumstance where we got stuck in a contract with them. The owners sign a year contract, but then there is an amount of time before tenants start their contract, so by the time the owners know if the tenants are going to renew their lease, the owner's contract has automatically renewed for a whole additional year. It makes it difficult to get out of. A contract for this kind of service tends to turn to monthly renewals after the first year. It was definitely designed as a TRAP that we fell in. This company actually didn't give us a copy of the contract (it was going to be put on the owner portal but was not) so we were not aware of this policy for some time and ran into all sorts of problems when we assumed we just needed to give 30 days notice of termination. I would definitely BEWARE of this company. read more

This is the absolute worst rental agency EVER. They are terrible, their customer service is atrocious to say the least, and they charge hidden fees for everything. They are not good at handling deposits or the rental money properly. They have unreliable and unresponsive maintenance and service requests. They are difficult to get ahold of rude and seem as if they genuinely don't care about you or their business. THE WORST COMPANY I HAVE EVER BEEN INVOLVED WITH, if i could i would rate them 0 stars. read more

Rachel Justman and her asistant Shelia Young have made my experience with Platinum Properties the absolute worst. You can not get a hold of this company-I have left countless voice mails and majority go unanswered. I have been charged late fees for my rent because it was sitting on someones desk and was never processed. Maintenance is completely unreliable and you will go weeks before they come to assist you. I suggest renters stay away. Thank you platinum properties for making this past year a mess. read more

Junk! Scam artist and slumlord central! Since when do you have to pay fees for bills you don't even know exist or get in the mail? You want your furnace fixed so you don't freeze at night and they charge you $145 bucks? And to top it off it turns out this rental is for sale - Wouldn't someone be obligated to tell me that before I sign the damn lease? Very dirty people and I do not recommend them to anyone! read more

I have never rented from Platinum Properties, but when looking for a rental 8 months ago I paid their application fee and looked through their listings. Me and my boyfriend were excited about a home for rent; it was near his parents, had a deck, a garage, allowed pets. We took time in between our schedules to go and get the key, but when we arrived at the location, the key only worked on the garage door. While it was a nice garage, we wanted to get into the house, and couldn't. We were disappointed, but not upset when we returned the key and told them what happened. They were sorry, and tried to give us more keys (all unlabeled) but we had to go to work. We came back again and they gave us three keys. We tried all of them, and at this point we were upset with them. We really aren't as stupid as they implied when we told them this. The keys DID NOT work. I know how to use a key. When we convinced them of this with a video we took of trying to unlock the door, they moved on to saying that we were not at the right property, and slowly gave us repeated directions to the property, again, like we were stupid. The whole time talking down on us. We were polite up until this point. I broke it down for the lady that we were at the right place, because the key worked on the garage, and there was but one garage on the property. I asked if someone would be able to meet us there and show us how wrong we were, and they said someone would call us. Someone did, two days later, just to again reiterate the directions. This is a small town! The address was on the house! There was only one garage on the lot! I felt so offended I told her that the only way I would take another hour or two out of my day was if someone would meet me there. I tried so hard to be polite the whole time, but they were really talking down to me, telling me I WAS WRONG. Well, at this point I didn't want to rent from them but told them if someone could meet me there I would look at it again, and she said they would call us back. 8 months later, they did, only to ask if I were still interested in looking for a property (because of the $30 fee I paid, I'm good to look for only a year). Well I have already found a place from a company that has working, labeled keys, and a smart staff. It sparked all that irritation from the experience, and I felt inclined to write a review. DON'T PAY THE APP FEE, LOOK ELSEWHERE FIRST. read more

This company really screwed me over . I called them and they told me that there was a a place for 250 and a 250 deposit . So im on low income they ask me to go get something from the Social Security office to prove it .so i had to wait the next day to go get a paper . So i did after spending my whole day and waiting four days or so i even spent a couple nights in a shelter that I hate and a nite on the streets all waiting to be fooled for a second I thought I signed up for a time share and then after that i went back and then they had me fill out a paper for me is expense which i only put down i spend about 50 on food and ten on hygiene. So this is where the trick came in and the hidden fees . I absolutely believe they had no reason why i should of been denyed because after that they wanted a double deposit which makes no sense at all because it proves it was only about money and they just looking for 35 application fees to. I called them the of wolfs of Grand Junction because they sold me a application fee for nothing and then didnt let me know the details and i could of used that money to help me out for the month and it left me with nothing and they will not return my fee for a application I spent more time on then what hey did. They allso have a bad name on the streets to other people suffering from low income. read more

I am a property owner and Platinum Properties in Grand Junction manages my property, until I can get out of the contract. Platinum mistakenly returned almost 100% of my tenant's security deposit to the tenant, despite the tenant leaving the unit damaged and not cleaned at all. Platinum refused to reimburse me for this expense, since their contract (over 20 pages long!) allows them to do so. This, coupled with several other errors, have cost me over $1500 in direct losses, as well as a substantial amount of lost rental income, while they worked out the damage repair and cleaning. Platinum is extremely difficult to reach on the phone, and vendors (such as the HOA trying to reach them for payment) have needed to drive to Platinum's office in order to reach someone. read more

This place is horrible. They will do anything to rent out inhabitable units. They tricked my grandmother into signing a lease with them for more than she can afford and then we found out there was mold in the apartment. After a professional inspection the mold was deemed toxic and my grandmother is on oxygen with horrible allergies. I also asked a lot about the area seeing as though it was for my grandmother and was told that is was safe. Then I research on my own and find out there was a drive by shooting that same week!! I don't have the money to sue but I can at least tell other people not to rent through them. Would they let there grandmother live there? No morals. read more

I agree with Annah's review. Platinum is not very service oriented. The $35.00 fee was a total waste of my money.

PLEASE AVOID THIS COMPANY. If not, you will learn to dislike them as I did. They do not return phone calls, do not maintain their properties, do not treat tenants fairly, do not do honest business. They are rude on the phone all this and I paid rent every month on time. I'd hate to see the way they treat bad tenants. I put in only one service request (it was ignored till I fixed it myself). They changed the locks on my building without telling anyone. Then charged us for new keys. When I moved out they told me they would not return my security deposit for 2 months. When I asked them why it takes so long they said "because we can". Go with a different company to lease from, these guys are really bad news. read more

If I could rate Platinum Properties with a zero I would. I was charged $35 to view properties, and when I went to the office to get keys they were "unable to find any". I paid money to deal with unprofessional, rude receptionists and incompetent agents. I would not recommend this business to my worst enemy. Stay away. read more

****DO NOT USE PLATINUM PROPERTIES**** This property management company is a sad excuse for a company! They are ill managed, incompetent, and terrible to have to deal with. Our monthly rent payment was paid half a month ahead of time and was ALWAYS lost. We had to call every month and send a copy of our bank statements to show proof our payment was made TO THEM DIRECTLY. It took weeks and several calls to get any issues with the property fixed, we logged 14 issues in a years time and only one was ever fixed. Of these issues, two were in violation of state code, yet still not corrected. We had to engage legal counsel, at which time we were let out of the lease. The deposit was not returned within the lease designated time frame either. The employees are rude, and do not understand the property management industry. If you are looking for a nice and easy renting experience, DO NOT USE PLATINUM PROPERTIES! read more

My daughter and son in law used Platinum when they were looking for a house to rent in GJ. BIG MISTAKE, first off when they were scheduled to move in the "handyman" was in " cleaning" up the place. He just got word that morning they were getting the keys and were ready to move in. After he left my daughter and I spend a better part of a week cleaning up after the handyman and the previous tenants with 2 dogs. Pet hair everywhere, the carpets were ruined and had to be replaced, which took this so called management company forever to return a phone call and then even longer to get the work completed. I recommend you look for another place to rent or lease your property! They are unprofessional, don't return calls and when they do it is with attitude, your request is an inconvenience to them. read more

The worst experance in my life with a rental company i was lied to by the front desk and refused to help me and then the would not return a 1000 $ i had no lease or deposet paper work they said it would help them authorize the work orders and the y refused to clean the apt befor i moved in so i refused to rent from them .... There employees are unhelpful and stick to the sales pitch there is no customer service. On top of that who would want a company that need autoraziation to fix a water heater . This company is a farce and u would be better off driving around calling on privet renters read more

Platinum Properties is, by far, the worst business I have EVER had to deal with. They charge outrageous fees for no good reason, their properties are total disasters that cost WAY too much, the staff are all completely incompetent and incredibly rude, no one there takes responsibility for anything, it's either the renters fault or someone else at PP, they treat everyone like they're idiots and all maintenance requests are a huge pain to try and get handled. They will take any chance to take money from you. I wish my husband and I had read reviews before we rented from them. It's been one nightmarish issue after another. Please save yourself money and a ton of frustration by renting from ANYONE else!! Don't give these people another chance to mess with good people's lives, homes and finances. read more

I should have trusted those who warned me about PP, the reviews I read here, and a couple other places. Heads up folks; you cannot look at a property until you pay the non-refundable application fee ($40/tenant). After you submit your application and pay the fee, I understand they hand you a key to view the property. I don't know if that is true but I was told by the property manager that they are too busy to send someone out to meet you. Landlords beware of that one! I paid $120 for 3 tenants after I had driven by the property and the current tenant let me take a look around. Sheila helped me finish the application when I got to her office because the site was not working correctly (she agreed there are issues at times). She told me everything looked great and lead me to believe we were the only applicants and our application was submitted first and was extremely strong. She handed me additional paperwork to complete and told me to come back tomorrow when I had all the paperwork complete. I received a call from her about an hour later and she warned me that another application had been submitted so I needed to get my paperwork in as soon as possible. I returned within 2 hours with all the paperwork and the deposit. She told me if I made an additional deposit, my application would be stronger than the other applicant. I later learned the other applicant had tripled their deposit. I was not aware it was a competition. I also learned that they did not do a background check or check my credit score (Is this not what the $40 is for?). I was told that the landlord chose the other applicant because of my background check; but they didn't do one and that would most definitely not be the reason. At that point I knew they were not being honest with me. I also knew something was up when no one would return my phone calls, the receptionist would look sheepish every time I came in to talk to someone and was told they were too busy to meet with me, no one would answer any of the lines at the office (caller ID maybe), and my emails went unanswered for days. They knew we needed to know as soon as possible because we had sold our home and had to move out within 15-20 days. They will also tell you that they have other properties that will fit your needs however nothing ever comes of those properties. Some things are extremely important to me if you are running a service type business and you are a professional: Communicate (answer the phone and the emails - too bad if you think you are getting inundated), be honest and don't take advantage of good people just because they may be at your mercy because you have taken their money. read more

When we moved to Grand Junction a little over a year ago we were in a rush to move from Denver and needed to find a home quickly. Most of the rentals my husband saw in the paper were through Platinum so he contacted them on that basis. He looked at a lot of horrible homes that were trashed but found a duplex that fit our needs except that it was dirty and there was some minor damage inside, but on the whole was ok. Platinum wanted a day to "clean" and "shampoo the carpet". He signed the contract, put down the deposits and when the "cleaning" was done moved his cot and sleeping bag in since he had to start work the next morning, by this time it was about 7pm in very late December and freezing outside. As soon as he got back in the house all of the smoke detectors were going off because of missing or dead batteries and most of the lights had burned out bulbs. He had to run to Walmart to get a step stool and batteries and light bulbs so the beeping would stop and he could see to get around. When my son, our cats and I came a couple of days later we found the house was not clean, the carpets hadn't been shampooed and there was a big hole in the main bathroom wall. The window blinds didn't work properly, there was a filthy half paper blind covering the back door which was mostly glass and had a white paint happy face on it. The kitchen faucet screamed when you turned on the water and the dishwasher had no wheels on the bottom rack so the rack sat on the water spinner so I couldn't use the dishwasher because the spinner couldn't spin to clean the dishes. There was a 4" x 1/2" swath of pink lipstick on the master bedroom wall as well as splotches of liquid foundation all over the bathroom and in the drawers of the cabinet. There were cobwebs, dead spiders and squashed bugs all over the house. I called Platinum to ask when they were going to be cleaning and shampooing the carpet and they said, and I'm quoting here "you signed the lease as is, we not coming back in to do that". Before we even unloaded the moving truck I took over a hundred pictures and made detailed notes on the move in sheet to document the condition. Thank God I did that because it saved us at the end of the lease. Throughout the year we had to put in multiple maintenance requests that went no where. Most requests had to do with the swamp cooler. As soon as we moved in the neighbors told us to be sure to note the swamp cooler was a problem. When it was on the entire neighborhood knew because it was so noisy. I noted it on the checkin sheet. When summer came the neighbors were right, it was very noisy, banging on the roof and not cooling the air much. Over about 3 visits from maintenance men about the swamp cooler they glued the wheel that spins the water to move the warm air out, it was cracked through and that was the problem. Of course the glue idea worked for about a week and a half and we were back to the swamp cooler just adding old warm air to the old warm air in the house. Platinum asked "why don't you just open the windows?". I replied because, as I had noted on the check in sheet, we were missing more than half our window screens and the screens that were on were bent and bowed so badly bugs could get in and my cats out, and it was between 95-100 degrees out for most of that summer, so it wouldn't do any good. The owner didn't want to replace the swamp cooler and it could not be repaired. In the end the swamp cooler just froze up and wouldn't spin at all and the switch to turn it on and off froze up too. Platinum was a total nightmare to work with the entire year we rented from them and I had to always be careful to make two copies of every paper I submitted to them, one for them and one for us I requested they sign as received so they couldn't claim "they didn't have it". We bought a house and planned to be cleaned and out by the last day of our lease, which was the 1st of January, as set by Platinum, they determined the date and wrote it on our lease. At 3:15pm on December 27th they called to tell us we either had to turn all our keys in and vacate the premises or they would charge us January rent since their office would be closed from the 1st to the 4th for the holiday. Luckily we had our stuff moved out and were just going to begin the cleaning. Since their office closed at 4pm we had to gather our keys and my husband took them in and signed a paper turning the property over to them. They threatened to charge us for not cleaning but we had the paperwork to show they made us vacate before the end of the lease, and we were paid up through the end of the month. Thank God we're done with them, but be warned DO NOT USE PLATINUM unless you have a very strong stomach and iron will. read more