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    Platja de Castelldefels

    4.4 (11 reviews)

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    12 years ago

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    12 years ago

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    W Barcelona

    W Barcelona

    3.7(215 reviews)
    21.7 kmBarceloneta
    €€€€

    I checked in early on the app knowing that noon is very early for checking in. When we arrived at…read morenoon our room wasn't ready. But the front desk explained how to access all the amenities, offered complimentary drinks at the bar (which is very standard, yet appreciated), and when I wanted to grab my swimsuit from my bag they seemed happy to bring my bag out for me. The location is great. Access to the beach and a short walk to Barceloneta and taxis to go farther into town. Room service has been very friendly and concierge desk has been very helpful answering questions. If I come back to Barcelona, I will stay here again!

    Nope, super fail, never again...I work in the hospitality industry and there are certain…read moreobservances one expects from an establishment with a 5-Star rating. Firstly, I highly recommend that you go the Airbnb or Always Easy route to get the full Barcelona experience. W Barcelona...horrible experience from start. We arrived early 2p after a long train ride...front desk informs us check-in at 3p and they're holding firm on that. Okay, fair we'll hang at the Wave Bar Terrace until we're called. 3:30p...we check on our room. Not ready...ooof my hubbie is falling asleep on lobby couch from traveling. 3:45...4p...4:15...4:24 okay your room is ready! Great, we head up to the room. Our luggage isn't to be found. I call concierge - hello, the check-in agent said our luggage would be here?! Concierge: We'll call you back. We cannot locate it. 2 min later - can you identify what your luggage looks like? Me thinking: do I have to do your job? This establishment is a disorganized mess. I describe our luggage details, ask if we need to come down personally and identify, and also mention slyly that our luggage has tags on them with our names- has anyone been savvy enough to try that angle? Luggage is finally found and brought up 15 min later. Meanwhile, our room has a broken bathroom sink (won't drain) and I see that the previous guests left a train of bread crumbs to the floor to ceiling windows that housekeeping failed to vacuum before our arrival. Heebie jeebies city as I am concerned what else might have been overlooked in the guest transition. I call to complain to concierge about experience, request a plumber, and housekeeping to address the sullied floor. Mgmt offers us 100 Euro room Credit to use at one of their restaurants for dinner tonight. I am feeling slightly better. We go to Salt (one of the W's beachfront restaurants). I order their iconic burger. First bite, I get a very hard, dime sized piece of bone/cartilage in my ground beef patty. My mind is screaming noooooooooo! I try to be cool about it and take another bite of my mile high burger. The second bite contains a lesser sized but still prominent (not able to chew) bone/cartilage. I send it back in exchange for a chicken citing my reasons for returning. Restaurant manager comes to our table, makes a sincere apology. 15 min later my hubby has finished his meal and I'm waiting for my 2nd chance. The manager brings out my chipper chicken saying that my meal this evening was on the house. Fast forward 20 min...bill comes I am still charged for my meal, just not for the first one. Ummmm, sorry is that best practice after you already told me it would be covered by restaurant? I inquire about my dinner line item as I pay and the manager explains that I should be okay, yes, because he charged me for the my replacement instead of both meals served to me. I am irritated beyond, beyond at thus juncture. I pay the bill in a defeated attitude (it was house money after all) however I am appalled and disgusted by this entire experience. Bottom line: clearly this hotel banks off of unassuming tourists. If you're going to go for luxury and pay top dollar - you assume the experience is going to be stellar. I am receiving service that aligns with a two star motel 6. Traveller beware: lodge elsewhere...even if you could use Starwood points and could stay for free- save them for another venue. Two nice things I can say are the room views and our charming, attentive, and gregarious waiter Carmen at the Wave Beach Terrace pre-check in.

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    Platja de Castelldefels - beaches - Updated September 2026

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