Love it! Great place to come as a family and watch your kids enjoy their time. Everything is very clean . Stuff is welcoming . We will be back read more

Very clean fun family friendly place. There is a lot to do and the kids had a great time. Would definitely recommend for a bday party.

Clean play area for kids of all ages my kids had a blast here Pricing is fair and the paletas are good read more

Play City was such a fun place for kids! I really liked that they had a separate toddler area off to the side with multiple little slides, so the younger kids had a safe space to play. They also had plenty of jump houses, which kept everyone entertained. We went during the summer, so it was definitely busy, but the facility was nice and clean despite the crowds. There were lots of tables and chairs, making it easy for parents to sit and relax while the kids played. Overall, we had a great time, and it's a great spot for kids to burn off energy. We'll definitely be back! read more

Very disappointing experience. We came for a birthday party, and after previously hosting a party here myself, I had been happy to recommend Play City. Not anymore. The staff was poorly trained and extremely unprofessional. We were checked in without being told about the purple wristband requirement, only to be sent back to the front after we were already playing. Then we were told about a $15 parent fee. After getting the wristband, an employee continued following us around and telling my daughter where she could and couldn't play, while I saw adults and older kids in the same areas without the wristbands we were being told were required. The laughing and discussing the situation with coworkers made the experience even worse. On top of that, the restrooms were extremely dirty. I'm posting photos because the inconsistent rules and cleanliness issues speak for themselves. Management needs to seriously improve staff training, customer service, and cleanliness. I will not be returning or recommending Play City. read more

Play City - Trash all over the floor and toilets not flushed. - Venues & Event Spaces Near Me - Rancho Cucamonga, California

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I visited Play City in Rancho Cucamonga with my four kids, and I honestly thought the place itself was very clean, cute, and well-kept. The employees were all very nice and helpful, and the person in charge was amazing and handled everything professionally. I really appreciated how kind and understanding the management was. Unfortunately, there was an incident involving another child repeatedly pushing my daughter down the slide and rushing her while she was trying to go down. We've dealt with bullying before, so I teach my kids that they should never allow someone to push them around or put their hands on them. My daughter felt like the child wasn't listening, and eventually my daughter hit her. That's when the other child's father came over to me very aggressively to address my daughter hitting his child, without acknowledging that his child had repeatedly been pushing and rushing my daughter down the slide. I calmly told him that he did not need to speak to me that way, and instead of de-escalating the situation, he became even more upset and said he was getting a manager. I spoke with the manager and explained what had happened, including the part he apparently didn't witness. She was very kind and understanding. I then went back to sitting in the ball pit with my kids, and I noticed this man turn completely around to look directly at me in what felt like an attempt to taunt me. I waved back and started recording because I wanted to document what was happening. He then started shouting and began recording me, even though I had already told him to stop speaking to me and leave me alone. At that point, I was the one who went to get a manager because I did not want this situation escalating in front of my children. Unfortunately, the man then proceeded to follow me and my four kids around, telling us he was going to call the police because my child had "assaulted" his child. My kids were crying and scared, and I was simply trying to get away from the situation. What really bothers me is that if you're going to confront another parent about something your child was involved in, you should at least acknowledge the entire situation, not just the part that makes your child look like the victim. I will say this: Play City absolutely made things right. They refunded all of my money , which I really appreciated. I would definitely go back because I genuinely liked the facility and the staff but i will not all just because of that overgrown boy mad that he probably needed another dose of steroids!! We can tell and with that demeanor how he speaks to women and makes children cry no regard for other children but is ok with his kid being ugly and taking zero accountability for their actions!! Unfortunately, it seemed like this particular dad was a regular there, so I think I'll pass on the "steroid lover" and men who apparently have issues with women standing up for themselves . I'm good on that. Also not once was he watching his kid not once had his back towards the play area the whole time so Overall, great facility, great employees, great management -- just one very unpleasant parent who completely ruined what should have been a fun day with my kids and it's also her birthday so thank you for making all my girls cry on one of their birthdays what a guy!!! I'm giving 3 stars because of boys like this that are allowed in not to mention he was standing outside the bathroom being weird! read more

Play City - This is the thing that made my girls cry on one of their birthdays!! Totally jacked on steroids!! - Venues & Event Spaces Near Me - Rancho Cucamonga, California

I've attended two birthday parties here weeks apart. Pretty popular place. Helps that they recently opened and handing out specials. People were coming in and out of these places over the summer while I was here for birthdays. It's a great place for kids of all ages but more geared towards younger kids. Some of the areas, my early teenagers would bump their heads on some of the jungle gym areas but they had a good time with the other activities. Worst case you could send your older kids next door to the ninja place, their "sister" playground. This place looks and feels so vibrant and welcoming. I love the feel and I'm sure the kids do too. Id also like to mention that there are no locks to the gates so watch your kids from running out. We came during a busy time and the line wasn't moving fast enough to let us in even with two attendants but I'm sure they've improved by now, at least I hope. You need grip socks here, but you're welcome to bring your own. The bathrooms are clean and spacious. Separate ones for males and females, as well as all gender private restrooms available for handicap as well. Pretty neat place. A lot of my friends got memberships. Tells you something about this place, worth coming. read more

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We had such a wonderful experience at Play City in Rancho! The facility is clean, fun, and very well organized, with plenty of activities to keep the kids entertained and active. The staff was friendly, welcoming, and attentive, which made our visit even better. It's a great place for families, playdates, birthdays, or simply letting the kids have a fun day out. The kids had an amazing time and didn't want to leave! We'll definitely be coming back and highly recommend Play City to other families looking for a fun and kid friendly place in Rancho!b read more

Play City - Venues & Event Spaces Near Me - Rancho Cucamonga, California

Big, spacious, and clean. I really like how they keep it nice and cool inside for the kids. Outside food and drinks are not allowed which is a bummer. read more

Great experience would love to visit again i love it staff are friendly too. Would recommend with friends

Super fun for kids! Kids love this place. Very clean and welcoming place for the kids. Will definitely come back

This is so fun for kids so clean and loved it My kids had a blast Can't wait to bring the kids again read more

Play City - Venues & Event Spaces Near Me - Rancho Cucamonga, California

This is a really cool place! My kid had a great time and we'll definitely be coming back. The pricing is actually pretty reasonable, and the membership is priced well too -- I might take advantage of that in the future. Just a couple small things to point out: the floors are pretty slippery, so make sure you wear grip socks. Even with mine on, I almost slipped twice. Also, none of the guns for the ball blasters were working, which was a little disappointing. And the screen for the digital ball-throwing game faces the glass window, so the sun glare makes it really hard to see. Overall though, it's a fun spot and we enjoyed it! read more

Play City - Venues & Event Spaces Near Me - Rancho Cucamonga, California

FINALLY REOPENED!! They been through a lot since their opening and it was worth it! We went to their Vista location a few weeks ago and it was amazing (see my review for Vista) and the Rancho location was even better. The lines to get in last weekend was literally out the door. It felt like I was waiting to get into a club LOL Rancho is about 27,000 sq ft of kid focused activities. A lot of their set up was similar to Vista but there are things that I liked better at the Rancho one. First let's talk about pricing as that is super important. It's $30 for the full day and ins and out privileges are allowed. We went during their reopening weekend and admission and parties were 50% off. So I def had to book my little one's party. Their snack bar is so reasonable priced. I have been to other indoor playgrounds and snacks are so expensive where a can of soda was $5. Secondly, the play structures, interactive actives and jumpers are huge. The jumper was so big that it had a basketball court, climbing apparatus and mini obstacle course inside (much bigger than Vista). The multi level play structure had a basketball/soccer court inside, touch screen projection video game and many slides ( I count at least 4). The toddler area had a ball out and slide and had this spaceship where it would drop balls into the ball out. This is where all the kiddos were cause it was so fun. In the toddler area, there was a mini jumper so the toddlers could also enjoy a jumper and be safe from the bigger kiddos. Oh! There was a trampoline in the toddler area too! Overall I'm still really impressed with Play City and can't wait to go back. As the summer is coming and staying away from outside playground while not impacting play time...Play City is the answer. Ninja Factory is an indoor playground for older kiddos should be opening in 3-4 weeks. Same owners so you know it's going to be great! read more

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A gift for the birthday party was advertised. But no gift was received during the party. read more

Play City - The party did not included unlimited play for the whole crew. There was a time limit capped at 2 hours. - Venues & Event Spaces Near Me - Rancho Cucamonga, California

We had a great experience today at Play City as party hosts. We had a smooth check in and were allowed 30 mins for set up for our party which was plenty of time. No ice allowed so we had to chill our waters/sodas prior and brought them in a cooler. The party area was very clean and the staff was accommodating. The only smaller issue we had was that the check in lines were very very long. People coming in for 4-5 parties were all in the same long time outside in the heat for a long time and it cut into our party time. We hope that there can be a faster process or maybe split the lines into 2, something to make sure people don't miss out on play time. We also never saw or had help from a host. Just wanted to put that out there. read more

Staff does not monitor anything here. One kid had a diaper blowout that got onto the carpet (and who knows where else). There was no sign to block off the area and no staff around to clean it at all--very unsanitary! Also, there are booger smears and brown stains (like dried blood from a nosebleed) inside the big playhouse. You can literally smell it as soon as you walk in . The 1 star is for the playground setup, but they seriously need to step up their sanitation and cleanliness read more

Play City - Poop stain on the carpet, ewwwww - Venues & Event Spaces Near Me - Rancho Cucamonga, California

Place is awesome, Come here before a nap time for better affect. staff is super nice and the area is nice and clean

I love this indoor playground . I really enjoyed it with my children run around. My children had so much fun from the many options to choose from . I would definitely come back again. Endless hours of running and playing . Great , if you want your children burning energy . Tons of Ac around , feels cool and smells ok (: will come back again . read more

Play City - Venues & Event Spaces Near Me - Rancho Cucamonga, California

First time here and will be returning again. The kids loved it. They were never bored. They kept running back and forth to different play areas. Very clean inside. Bathrooms were clean. Plenty of seating. read more

Play City - Venues & Event Spaces Near Me - Rancho Cucamonga, California

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First time coming to this place . Very clean and huge place for the kiddos to have a blast . Will for sure be returning

Great place for kids! Clean, fun, and lots of activities to keep little ones entertained!

We attended an event at the rancho location. They offer grip socks for purchase at the counter. Be sure to sign a waiver for you and your child on the website for quicker check in at arrival. I saw the space regularly cleaned. The infant area is a good size for up to 5 infants and their caregiver at a time. The toddler area is wide open and very active. The café has plenty of snack and drink options for kid and adult. I would recommend this indoor playground to fellow moms. read more

Play City - Snack and rest area next to play area - Venues & Event Spaces Near Me - Rancho Cucamonga, California

Been here 3x now and we love it for our 2 year old daughter. Layout and construction thought of carefully for safety. Many areas for all age groups. read more

OK, amazing place great to be here. I bring my grandchildren here all the time so come over. It's nice. It's clean environment. People here are very friendly, friendly environment. read more

Play City - Venues & Event Spaces Near Me - Rancho Cucamonga, California

We love Play City! Such a fun, clean, and safe place for kids. My little one always has the best time here!

WOW! I've been to many indoor playgrounds and this one is by far my absolute favorite. The place is outstandingly clean, from the play equipment, toys, to even the bathrooms. It's a very well maintained space. There is a wide variety of things to do like climbing up the climbing structures and sliding down, trampolines, giant inflatable space, toddler catered area with a ball pit, infant space, and plenty of seating. There is also several private party spaces too. This space could easily be enjoyed for several hours. My husband, myself, and our toddler had a blast here! Highly recommend!! read more

Play City - Venues & Event Spaces Near Me - Rancho Cucamonga, California

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I've literally been waiting for this place to reopen since the original grand opening. First of all the bathrooms were super clean. And the AC actually worked. If you're a parent, you already know that alone is a win. It was busy, but not the kind of busy where you're stressed the whole time. My son was still able to run straight to all the fun spots and actually try everything without waiting forever. That made such a difference. I did overhear a parent frustrated that they charge for infants (0-11 months). Parents can come in free to supervise, which is nice, but you do have to pay if you plan to jump. We went during a 50% off weekend, so two hours at half price felt like a total mom win. Also they allow outside food, which I honestly love. Someone had an entire box of Costco pizza, and I saw another parent with Uber Eats McDonald's. No overpriced snack-bar pressure, just bring your own food. I've been going back and forth about the membership... but $54.99 a month (with one buddy pass) and $89.99 for VIP just feels a little steep for our budget right now. Maybe if they run a special or adjust pricing. Overall though we had a really good time and we'll definitely be back. read more

Play City - Venues & Event Spaces Near Me - Rancho Cucamonga, California

Great way to beat the heat; always clean. Staff are always friendly, very knowledgeable. read more

Play City - Play area - Venues & Event Spaces Near Me - Rancho Cucamonga, California

The staff was friendly, helpful, and made the entire party run smoothly. They were attentive throughout the event and made sure everything was well organized. Our guests all had a great time, and many of them commented on how nice the playground was. We would definitely recommend Play City for birthday parties or just a fun day out with kids. We'll be back again! read more

Great place for younger kids to let loose. I'd definitely recommend for parents to bring their kids here.

Audrey is amazing. He helped make my event perfect. Love this place. I will definitely be bringing my daughter her more often!

I love this place for both just going to play and for birthday parties! We did our daughter's 5th here and it was great! You don't have to worry about clean up at all they do it for you! Even the balloons! read more

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Perfect for hosting my kids 3rd birthday. Staff was accommodating with things we missed and our guests love the big open airy space! Definitely would do another birthdays here! read more

Actually been bringing our kids here since day one and we love it. There's multiple things to do including inflatable jumpers playgrounds and the toddler area is very nice for kids under 3. read more

Play City - Venues & Event Spaces Near Me - Rancho Cucamonga, California

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My kids loved this place!! Very clean and the staff is amazing! I definitely recommend coming here.

My toddler had so much fun. There is a lot of variety of games to play with. Definitely getting a lot for what you pay for.

Super cute indoor playground for kids. My 6 year old and one year old loved this place. Played continuously for the whole time. It's clean and spacious . Totally our new favorite spot. read more

Great! My kids had a blast the place is very clean and the staff is amazing! My kids had a great time great for birthdays and the place is very big for all different age groups read more

Love this place!! The only place where my son can really keep up. Lots of space, different play areas all over