I was very disappointed with the service. The young lady behind the counter was unfriendly and not…read morevery helpful. When we got to our movie we order but they forgot our burger and when I went to ask they couldn't really explain why. This theater is suppose to upscale but the customer service is awful.

This Cinepolis was clean, had an organized ticket and concession area and usually has a decent…read moreamount of English language movies playing. The price at the time that I went was around $4 U.S. for an adult ticket. The employees were courteous. Tip: Don't throw away your ticket after entry because if you want more popcorn or need to use the restroom they're outside of the theater and you'll need your ticket for re-entry.

This place charged me more for my ticket because I'm white. You get tired of being cheated in…read moreGuadalajara and I really didn't expect it to happen here! AND they sent me to a different movie (a chic flick) as some kind of cruel joke when I made it clear what I wanted to see. I was completely friendly to them. I don't know why I was treated this way. I highly recommend always getting a receipt and checking what you paid against the receipt because places like this one will cheat you.

Le dejo mala review cause las filas para comprar palomitas están exageradamente largas. Es un robo…read morede dinero y una pérdida de tiempo!

When I first went to this theater to see Ice Age 4 in 4DX in 2012, it was a whole new experience…read morefor me. Sure I can see 4DX movies in California now but the Gran Plaza mall makes it a better experience for movie goers and tourists looking to try 4D films for the first time. I was late due to a wrong ticket purchase, but I would be happy to return to relieve my memories since I only went here once. The atmosphere also feels welcoming with it's colorful yet simple design. Those who are taking a vacation in Guadalajara, if you want to go see a movie, definitely try out this one in the La Gran Plaza mall.

No AC 3 hr. Movie I was roasting! Never again . The volume on the movie was low several time than…read morethey rewind the movie let's just say Don't Bother coming here it Sucks!