Loved them until they stopped taking my Humana Medicare insurance …read more Love Dr Gunnels & staff. Sorry I had to find another practice Merrill Castle 9 yr resident .

IDK HOW THEY KEEP DELETING MY REVIEW…read more I wrote a whole paragraph before I guess I should just leave it in my notes for when they delete this again. I went in for a cleaning, They saw a "potential" cavity, Doctor tried to fix it, he ended up killing my nerve. Now I had to not only get a root canal for $500 out of pocket, I not have to get a crown for $675 out of pocket. I'm 23 years old and this place will F you from the behind, fs took advantage of me.

BEST dental experience in my adult life! The technician Abbey was lovely & kind, explained…read moreeverything she was doing in great detail, & kept up the perfect amount of small talk. Dr. Kruger was quick to come in at the end & check things out with efficiency. Didn't feel they were trying to push any services or make me spend above my insurance which is normally the case other places I've been. My husband had the same experience & they were AMAZING with my 2.5 year old's first office visit. It's weird to say but we're looking forward to our next appointments!! :)

The dental hygienist clearly explained what she was doing during visit! She gave me excellent…read moreservice. The dentist, Dr Kruger, was friendly and well versed in dental and also gave me excellent service.

Been having my cleaning and oral surgeries there the last three years. Kelly takes good care of me…read more Thank you, Kelly. :-) The surgeries that have been performed have gone smoothly & my after care there has always been outstanding. Recommend.

I've been using Twi. Lakes for a few years now. The admin staff knows me by name when I arrive. The…read moretechnicians are experienced and thoughtful. The dentist always provides his feedback on the circumstances at hand, providing options and allows me to decide the course of action (excluding any emergency type situation of course).

Dr. Berry and his staff have been consistently kind, gentle, and responsive while providing…read moreexcellent dental care. I have received both typical and cosmetic dental work from Dr. Berry, and have received exceptional care every time. I highly recommend his practice.

Dr Berry is a good dentist but his practice is not. Everything goes well at first, then once you've…read morespent large amounts of money, it goes bad. I was denied a "simple cleaning"as opposed to the more expensive one that I normally received. No ifs ands or buts. My insurance would cover the whole amount for the,"simple cleaning but no, I'm offered a payment plan. I'm now having to see a different dentist to get my cleaning and to fix the implants that Dr Berry placed as well as a chipped tooth that he repaired. I did reach out to the office through a lengthy letter explaining my situation but to this day I've heard nothing. This shows that the patient isn't important. They have others waiting to replace you.

Baylie is the best dental hygienist I have ever had. She is so gentle, kind, and she explains…read moreeverything she is doing. The whole dental team is A+++

I recently went in for a new patient appt / cleaning. Once my X-rays were taken the dentist came to…read morespeak with me and started prodding at my gums very aggressively calling out numbers for gum depth (1 -5 reflecting how deep a patients gums are). When I told her she was hurting me she apologized but continued to press hard on/in my gums with her instrument causing me to squirm in the chair. This was red flag #1, she called numbers 1-5 referring to the state of the gums and advised that I needed a 'deep cleaning' as some of my teeth had deep 4 and 5 pockets. The deep cleaning process takes two visits at $100+ per visit. Additionally, the dentist told me she 'thought' I had a cavity on one of my teeth and recommended a crown. How is she going to put a crown as a necessity when she wasn't certain I had a cavity?! Red flag #2 When I pushed back regarding the treatment plan I could tell she wasn't happy her facial expression was that of annoyance. I was questioning her as my previous dentists typically provided me with a few options. However, she was only providing me with the one option. I ended up staying and paid for the deep cleaning on one side of my mouth. Paying the $100+ out of pocket expense plus what ever was billed to my insurance. After thinking about my experience and my 'gut feeling' that they were trying to take advantage of me. I searched up reviews on various social media sites and found that others had a similar experience to mine. I quickly canceled my upcoming appointments with them and started my search for a more reputable practice. Today was my appointment with the new practice. Obtaining my X-rays from Mt Juliet Dental Group was less than smooth and fell in line with the already negative experience I had from last week. The office member emailed pictures only not X-rays to the new practice. I had to call personally to have them send the needed X-rays sent over I am dissatisfied with my experience and learned at the new practice that my gums are healthy, that deep cleaning was unnecessary, and that I had zero cavities. Beware of this practice. From my experience they are dishonest and unethical and will recommend unneeded treatment to make money.

I have had a great experience since switching to Schmitt Dental! The staff are welcoming,…read moreengaging, and very professional. The office is modern and comfortable. Dr. McDowell is fantastic. He has a great sense of humor and is very personable. His recommended treatment plan was practical and I was always made comfortable in his chair. Definitely recommend this dentist to anyone!!

From the owner: At Schmitt Dental, our quest and our journey is to create an office atmosphere and team that…read morepromotes providing the ultimate level of oral health unequaled quality and exceeds patient expectation. Our journey for happiness begins with gratitude for each other and from our patients, for the exceptional care and compassion we provide to each individual. We proudly serve patients from Mt. Juliet and surrounding areas, including Old Hickory, Nashville City Center, Green Hill and Hendersonville, TN.

I had a consultation with them and while I thought maybe I would book in with them (it's a…read moreconsiderable amount of money and work) I couldn't get through to book in. They called me just after I left saying for my timeline it was urgent to get in and have the impressions taken but when I tried to call back 15 mins later no one answered. No one has answered the phone since or replies to voice messages. After reading these reviews I feel I've dodged a bullet so thanks to the staff for being lax in returning calls!

While the front office ladies were always kind, I wish I had walked away at the first hint of a…read moresour personality from the dentist. I got a bridge and a crown replaced. The bridge was off so much that my teeth didn't fully close together. After returning twice and being nice about it because I'm not a confrontational person and hoping he would do whatever to correct it. Instead he low key had attitude and him and the dental assistant told me which teeth hit first when they bite together. I don't appreciate being talked to like I don't have common sense. Obviously, everyone's bite is different so why tell me about yours? I'm left with a popping sound on the right side when I open my mouth halfway. But he got my money so I guess he wins.

I went to this place quite a few times and each time was a nightmare. They forgot to numb me,…read moremessing up multiple cavities that fell out and botched a root canal. The ladies working were nice in the office though, but other than that I would recommend everyone to stay away.

If you have kids or you are just looking for a dentist this is the place to go. The young lady's…read moreare so good with kids it's crazy. They have a floor that's just for kids and they make it fun. As an adult they explain things where you can understand. They are extremely thorough. I have been a patient for several years an I look forward to my visit every time. It's nice to go to a place where you feel comfortable when it can be very scary for some people to visit the dentist. Highly recommend

Zero judgement zone!! Incredible dentist - Dr Mark and sweetest gentlest hygienist Holly…read more I have referred family and friends to this practice. They are outstanding!!

"Yes, I'll make sure she doesn't leave without paying." Those were the instructions the front desk…read moreassistant repeated in confirmation back to the office manager. Those instructions were phoned to him after I checked in, while sitting near the front desk in mortification, waiting to have my teeth cleaned. Mt family have been patients of the Whitefields since 1979. My daughter is the 3rd generation to be seen by this practice. This long-standing relationship with this practice will most likely come to an end after our past visit a couple of days ago. I was told the prices increased exorbitantly because the practice has expanded. I was offered a payment plan I've never needed in the last 47 years to be able to afford my dentist. I remember Dr. Whitefield kindly bringing my sister in on weekends to work on her teeth when she was down on her luck because that was a day he devoted to helping those without insurance for a low to no cost visit. Now? My daughter was charged twice the cost because she does not have insurance. This is the same little girl who would follow Dr. Mark around in the office as he would show her the various equipment and take the time to be a family dentist. Now that same girl is in college and being charged twice as much as an insured patient because "the practice has grown to more than one doctor and we charge insurance companies less than what we charge self-pay because we have to keep costs low for the insurance companies to pay. But we do offer monthly payment plans now" My parents have already left the practice and found a new dentist who seems to care. My sister, who had been a loyal patient of Dr. Whitefield's (and his father before,) had to look for a different dentist as well. I have resisted leaving because my daughter has special needs and saw Dr. Mark and his hygienist, Meredith, since she was 3 and doesn't want to leave the only dental practice she's known. But after being treated so embarrassingly by the office staff (whose excuse was that the practice has expanded and they have to be tougher on patients and payments), and no longer having Dr. Mark as a dentist, and the chairs and equipment looking run down while the waiting area overflows with too many bodies... I think it's time to go. This was a good practice. I saw them every six months for the last 47 years as a patient through school, college, employment, death, unemployment, and the rigors of life... and that apparently doesn't matter anymore. Only the fact that I'd better pay twice the cost for my uninsured daughter that I paid for myself and I'd better pay it before I leave matters to this practice. it's a shame.

I took my wife there for implants. (top & bottom) The bottom set of implants have NEVER BEEN RIGHT!…read moreMy fault for paying $40 grand in advance! DO. NOT GO THIS RIP OFF NICK NORVELL!! Dentist He// ConDent!

I love how personable the staff is. I feel comfortable with expressing my insecurities about my…read moreoral health. The staff was very empathetic and set up a plan to get the work done. This is the best dentist that I have been to thus far! I'm very grateful to have found Restoration Dentistry. They have helped me tremendously with getting my confidence back when it comes to my smile.