Loved them until they stopped taking my Humana Medicare insurance …read more Love Dr Gunnels & staff. Sorry I had to find another practice Merrill Castle 9 yr resident .

IDK HOW THEY KEEP DELETING MY REVIEW…read more I wrote a whole paragraph before I guess I should just leave it in my notes for when they delete this again. I went in for a cleaning, They saw a "potential" cavity, Doctor tried to fix it, he ended up killing my nerve. Now I had to not only get a root canal for $500 out of pocket, I not have to get a crown for $675 out of pocket. I'm 23 years old and this place will F you from the behind, fs took advantage of me.

At my first visit, the hygienist went to work but didn't do anything. She mostly just looked at my…read moreteeth and poked around a little bit. I found out at my second visit that the hygienist at my first visit was a fill-in. During that first visit, the dentist came in (female) and sat at my feet. She never looked in my mouth, and she didn't look at my x-rays. They redeemed themselves on my second visit. The hygienist (Kim) was very good and very thorough. She's also very professional. I really appreciated her. After she was done, Dr. Foster checked my teeth and mouth. He was very nice and professional. I recommend this dental group. They're all very professional and they want what's best for the patient. Only...I don't think I'll ever let the female dentist work on me. She may be very good, but she didn't impress me.

Everyone I have met at this practice is very friendly, caring, gentle and professional…read more Communications are excellent and response time is prompt. Everything is explained completely and I have great confidence in their care.

It appears that across the board, Castle Dental is not the choice for your dental needs. First as…read morea new patient, they don't tell you initially that your first appointment is merely a time for them to take images (new consult appt), not a new consult and a cleaning. When I made my appointment, the rep. said I could send my images to an email box that apparently no one has access to because when I got to my appointment, they didn't have my images. I had to reschedule my appointment, and I was able to obtain an employees direct email so I could guarantee those images could be upload. This is not a way to start a new customer experience.

I went to my first appointment and found out the hygienist didn't show up. So I made another…read moreappointment. I went to that appointment and found out the hygienist had quit! Apparently they only have one hygienist who is hit or miss. The front office girl was nice but not very helpful. I don't recommend this dental group.

My son moved his office from Franklin, TN to Mt Juliet due to our move. We have been on this office…read morefor about 2 years. He has never missed an appointment for ortho. We were 16 mins late to one appointment and they refused to see my kids for 6 months cleaning. Reschedule and told me 4 months away. So I called Franklin TN and they got me in. We saw them every 2-3 months almost 7k dollars later I'm informed that my son who has only had one cavity his whole life has THREE CAVITIES AND NEEDS A ROOT CANAL. I'm pissed like how the heck do your staff missed that. I'm about to file all the complaints I can because this is unacceptable. Talk about ineffective dentistry at its best. I will not be back and I am looking to see if they are financially responsible. My PRIVATE dental insurance should be charged for their inability to be sound professionals. No grace given today!!!! Kicker: two years ago FRANKLIN OFFICE was watching that tooth. How did you miss that? Very upset because this is painful and could have been avoided. Beyond disappointed

The ortho team at Snodgrass-King king is A+. Dr Heidi is efficient thorough and kind. I've seen her…read morenow for two adjustments for lower braces. Staff is great too! Plus dr Heidi is kind of a perfectionist and when it comes to my smile that's a perk!

I had a consultation with them and while I thought maybe I would book in with them (it's a…read moreconsiderable amount of money and work) I couldn't get through to book in. They called me just after I left saying for my timeline it was urgent to get in and have the impressions taken but when I tried to call back 15 mins later no one answered. No one has answered the phone since or replies to voice messages. After reading these reviews I feel I've dodged a bullet so thanks to the staff for being lax in returning calls!

While the front office ladies were always kind, I wish I had walked away at the first hint of a…read moresour personality from the dentist. I got a bridge and a crown replaced. The bridge was off so much that my teeth didn't fully close together. After returning twice and being nice about it because I'm not a confrontational person and hoping he would do whatever to correct it. Instead he low key had attitude and him and the dental assistant told me which teeth hit first when they bite together. I don't appreciate being talked to like I don't have common sense. Obviously, everyone's bite is different so why tell me about yours? I'm left with a popping sound on the right side when I open my mouth halfway. But he got my money so I guess he wins.

One of my teeth was damaged by Dr. Bivens while he was working on a different tooth. He said it was…read more"impossible" that he caused the damage or made a mistake. I asked him if he could x-ray my damaged tooth at his expense and he refused. I called back later and asked how he planned to remedy the situation. He said I should now go to another dentist. I will gladly update this review if he/they care to contact me about remedying the situation.

Awesome dentist office! The whole office area is very nice, well maintained, classy, and…read morecomfortable. The staff is great, and Shaun is really personable! So glad to have found a great dentist again!

After being told by my regular dentist that I needed a molar removed, I decided to try for a second…read moreopinion as I really would prefer not to lose the tooth. Dr. Norvell spent the time to look, evaluate, run an additional xray, and then explain to me in detail why the tooth couldn't be saved. Not the answer I wanted, but an answer I understood. He was thoughtful, respectful, concerned, and genuinely disappointed that my tooth couldn't be saved. His staff is equally thoughtful and professional.

I took my wife there for implants. (top & bottom) The bottom set of implants have NEVER BEEN RIGHT!…read moreMy fault for paying $40 grand in advance! DO. NOT GO THIS RIP OFF NICK NORVELL!! Dentist He// ConDent!

From the front office to the exam rooms, Simply Smiles is efficient, professional, and friendly. I…read moream always told exactly what is necessary and what is not. We have been with Dr. Kruger for 15 yrs. and are more than satisfied.

The dental hygienist clearly explained what she was doing during visit! She gave me excellent…read moreservice. The dentist, Dr Kruger, was friendly and well versed in dental and also gave me excellent service.

Absolutely AMAZING! Dr. Gean and the rest of his staff are so friendly and take extremely good care…read moreof you, that it puts you at ease. Their work was flawless. Thank you for the wonderful experience!

This office is ridiculous. They gave me the wrong lower partial. Gave me the wax set and claimed…read morethat was my permanent one. I'm driving down the road and the two teeth pop out. It's been 9 weeks since I had oral surgery and still couldn't get my top denture made. Do NOT TRUST THEM with your dental needs. Once I told them I would go somewhere else to have my top denture made and asked for a refund today, they told me it would be tomorrow before I could get my money back. That goes against consumer rights laws. Be fore warned before going here!!!

A nightmare I never cried so much I trusted this dentist and he was mad at me started my tooth…read morefilling and couldn't fix it now I have to have the tooth pulled most likely he didn't charge me for ruining my tooth but I never cried so much as it's a front tooth and can't be hidden I am a human he just walked away no apology I left feeling like I had just been beaten up not to mention the numbness wore off in the middle of and he took a shot to the roof of my mouth not wanting me to scream where others could hear me I'm surprised I left alive I feel like I've been tortured not gone though a dental experience I can't stop crying don't take your friends and family here please I used to think he was a good person I trusted him not not so much

On 11/02/23 I had a procedure completed by Dr Foster. The procedure was fine. The issue is with the…read morebilling department. Either they are incompetent or are liars and scammers, not sure which. On multiple occasions the told me there was no charge and that the procedure was 100% covered by insurance. I called the insurance company to verify this was true. The same day, Dr Foster's office called me confirming that they spoke to the insurance company and that I owed nothing. Yet almost one year later, Dr Foster's office continues to harass me with bills. I expect an apology yet all they do is harass. I recommend going to another dentist. After being a patient for 11 years, they always find a way to charge you something regardless of your insurance. They often recommend procedures not covered by insurance.