I have been going to Dr. Runyon's office since 2020 and I have always been early to my appointments…read morefor cleanings, repairs, etc. Today I was coming from work, from Nashville, and there was a terrible wreck on the interstate to Gallatin. I was five minutes past "their policy window" to be late. Given I have already taken a hour off of work, and they refused to see me because of five extra minutes. I work in healthcare myself and this is ridiculous, I do NOT recommend this place like I once did to many others. The poor customer service and understanding is absurd. I will be taking my business elsewhere.

I have always been extremely afraid of the dentist and have avoided going for many years until a…read morecracked tooth made it necessary. I went to Aspen dental and after having a very bad and costly experience with them, I needed to find another office. When I first visited Dr Runyon's office, I explained my fears to the hygienist as well as my determination to get over them. She was so comforting and understanding. I am now completely fine with going to the dentist because of how comfortable and confident they made me feel. No more sitting in the chair with tears rolling down my cheeks!!! That was over a year ago and my children and I have had several visits since that first one. I do not have a bad thing to say about this office. The staff, from the front office staff to the hygienist to the dentists themselves, are all superior. I highly recommend them to anyone looking for a dentist, especially if you are nervous about these visits.

I went there on 12/31/25. I waited 2 1/2 hours for basic cleaning. That's on me. However, they were…read moretrying to treat my husband and not me. They kept referring to some type of infection. I hadn't been there in a year so I was so confused. Come to find out, I don't have any type of infection. Fortunately insurance was denying treatment. I was baffled until looking into it. The people in this office are on a whole other level of incompetent. There are lots of other dental offices out there. Ideal dental in Gallatin is reckless and someone is going to get hurt.

Arrived at my app time 1:30, 10 min early at 1:20 was told by office manager Alanner Yestur that my…read moreapp had been changed to 1:00 with no text or email confirmation to me. Therefore, because I was late, the next emergency app for a broken partial would be in June, today being in April. She also said she was it, no one else I could contact regarding this issue.

I have been going to this dentist for over 14 years. Dr. Birckhead has been nothing but amazing!…read moreOne time, I was in high school, & chipped my right, front tooth. My mother scheduled the next day & they got me in the next week! I have been pleased every time I have went to my appointment. I go there every 6 months. I'm actually going tomorrow! I highly recommend this Dentist!!!!

The staff is always friendly and accommodating. Always willing to help explain procedures or…read morebilling so one easily understands. They also always make sure one is comfortable with whatever treatment is being performed. Top notch!!!

A fantastic dentist. Skilled and caring. Excellent staff. I recommend them to anyone.read more

I highly recommend this dental office from the moment you walk in everyone makes you feel welcome…read moreand comfortable. The staff is friendly, professional, and genuinely care about their patients. One thing I really appreciate is that they are always on time which shows they respect their patient schedules. They also take the time to answer all of my questions thoroughly and never make me feel rushed the entire team does an excellent job and every visit has been a positive experience if you're looking for a dental office that is welcoming, efficient, knowledgeable, and provides out outstanding care. I highly recommend them.

My long time dentist quit taking my insurance and Gallatin Smiles was on their list. I dreaded…read moregoing to a corporate owned dental clinic because of all the horror stories I've heard of them trying to stonewall people into spending money to fix things that don't even need done. Because of my insurance I had no choice though. They were the closest around. Went to get my 6 month check up, X-rays and cleaning. I have always taken very good care of my teeth and I've gone to a dentist throughout my life twice a year to get my teeth cleaned. Everything that I've read about that are red flags to run from at a dentist he was trying to pull on me. Never have I ever felt like I was being attacked by a "used car salesman" in my life at a dentist office until this place. Berating me for disagreeing with him. Refusing to clean my teeth without doing a deep gum cleaning. The dentist telling me that I'm so far down the list of gum disease that he made it sound like I could die any day now when I didn't have a single problem that was on the list of signs that you have gum disease. Telling me I had to get things done ASAP. The girl trying to force me to sign the paper to spend a bunch of unnecessary money was rolling her eyes at me. Just the most unprofessional dentist I have ever witnessed in my life. Do yourself a favor. If you can find a good private dentist practice that you like avoid these money swindlers at all cost. I'm changing my insurance so I will never have to deal with this again. Oh, and the $59 that they advertise for cleaning, x-ray and exam...the bill to my insurance company was well over $1000 for just x-rays. They never cleaned my teeth.

I had my 1st visit to this dental office today. Totally impressed with professionalism,…read morefriendliness, kind, personable dentist, Zach Fields DDS, caring, patient, gentle hygienist, Courtney, and overall WONDERFUL 1st impression! Highly recommend this professional office!

Dental hygienist excellent. My insurance covered the cleaning however I was charged $106 for a…read morecomprehensive exam that consisted of approx a 3 minite visit with the dentist. No xrays were taken. I was told they would secure my xrays from previous dentist and they would contact me. It has been over 4 weeks and no response. I know I have 2 cavities but again I never heard from them again .[only to receive a paper bill ] When I checked out I asked if I owed anything and was told no ! When I called to dispute the bill I received no resolution.

We are new residents of Gallatin and had been looking for a new Dentist for our family care…read more Labor Day weekend I lost a crown and Elite Dentistry came to the rescue! I was able to get an appointment immediately. The office is lovely, the staff is friendly and everyone was extremely professional. My appointment was organized, the process was completed quickly and I was able to leave with a new crown that same day. We are so happy add Elite Dentistry to our contact list as our new dentist!

Follow up on my cleaning/check/cavities. In my youth a…read moredentist used the inside of my mouth as a pin cushion before the area was numb and he could work on the tooth. Since then I have been a nervous dental patient. Dr. Glass did ONE shot with (pre-numbing salve) for each tooth he had to work on. That was a relief. (2 shots/2 cavities) The crown was completed early 1:45 vs 2:30 and is holding well. The other filling was completed while the crown was curing. I also had a broken filling and Dr. Glass made a repair to that as well, stopping a food trap. There are 3 dentists and a multitude of dental hygentists in the office. It is run for maximum efficiency. The work is well done and the environment is as comfortable as possible.

My wife and myself have been going to Dr. Hensley for many years. She is a great person great…read morepersonality and her whole staff is committed to the comfort and well-being of the patient.

From the owner: Specializing in: - Pediatric Dentistry…read more- Teeth Whitening Products & Services - Prosthodontists & Denture Centers - Cosmetic Dentistry - Dentists