I'd love to leave zero stars if possible. Stay far away from this place. I can't speak for the Miami location, but the Orlando location is an absolute nightmare. I scheduled a 430 appointment with them and when I got there, they told me they don't do hair removal at 4:30. Go figure?? I asked why they scheduled at 4:30 and they claimed that they didn't that their AI scheduled it. I tried to speak to a manager who hid in the back and refused to come out. They ran a Groupon and then refused to honor the face value of the Groupon as well. Also, very difficult to get through with anyone via phone. It takes multiple tries and eventually hopefully someone will call you back.. Do yourself a favor and run the other way. Go anywhere else even if it cost more. read more

I'm not surprised Pler doesn't have many stars, I was a walk in, I was told that I would need to wait 45 minutes which was perfectly fine, but after waiting for an hour and 45 minutes I was taken to a room where I continued to wait, I finally came out to see what was going on Dr Javita is on a cell phone with co workers chatting away. When I said I needed to get going he just looked surprised and waved saying "go go go", the experience was unprofessional and the client service here with me was not good, there are a lot of lovely MedSpas in Miami I wouldn't recommend this one at all. I'm going to try Verla instead. read more

Best beauty clinic in South Florida, staff is really nice and any treatment is A+. I totally reccomend it

I am extremely disappointed with the service at New Face. In May 2024, I paid $800 for a laser session for 3 areas, and after a year of treatments, I still have the same amount of hair--nothing has changed at all. I have complained several times, but they refuse to refund my money. I honestly believe that their laser machines are either ineffective or defective, which is why I haven't seen any results. This company feels like a complete scam, and I wouldn't recommend it to anyone. I am currently exploring legal actions to get my money back for a service that was never properly provided. Fui a hablar con el manager y solo me quería dar un sesión más gratis, me aseguraron que el dinero nunca me lo iban a devolver, ni siquiera después de la sesión gratis que me daban, unos estafadores, tengan cuidado. read more

I went to Dr. Andrenia Javita on 6/18/25 to have veneers done which has led to extensive additional dental work needing to be done due to Dr. Javita not removing the decay and properly prepping the teeth before placing the veneers and crowns. I need 5 filings and 2 root canals with new crowns because to Dr. Javita did not remove the decay and did not properly prep the teeth, sit and seal the crown. I have infection and abscess. For the last 5 weeks I have been in severe pain. My teeth are so sensitive, ache, I can not chew on either side and can only eat soft food. Dr. Javitas negligence has resulted in almost 20K of additional work needed to fix my teeth. Had she prepared my teeth and sat and sealed the veneers and crowns properly, all of this could have been avoided. I have been to 2 other dentist including an endodontist and that is where I got all the information stated above. New x-rays were done as well and shows the decay she left on the teeth. To say this is a nightmare is an understatement. After a follow up visit on 7/7/25 to address these issues, I was only able to see a dental assistant, not Dr. Javita. Nothing was done during the follow up visit to fix any issues, I was told to wait a few months. I have been trying to contact Pler and Dr. Javita and do not get any response to messages, phone calls or emails. One last thing, I was quoted 5600.00 for 16 veneers and was charged almost 11,000. DO NOT RECOMMEND. read more

See all

I feel cheated! I haven't missed my laser appointments at this place since May but the girl always does it differently and skips areas, but the beauty doesn't come out, I don't see results! Estoy totalmente decepcionada y arrepentida de confiar en ellos, mi bello sigue sin salir, he perdido mi tiempo y mi dinero. read more

Dr Jativa es un barbaro with the PDO threads. Highly recommend! No pain. No bruising. I've had Botox done with him in the past as well and it also went great. There was no wait time. I was in and out. A lot has definitely improved with how they're managing their med spa. I will definitely be returning! read more

ZERO stars! These people are ROBBERS and unless they stop contesting the refund owed to me, I will be formally reporting them to the Better Business Bureau. FOR YOUR OWN SAKE, PLEASE READ ... After purchasing a Groupon for 40 units of Botox, I called and asked if they accept Care Credit in case I wanted to purchase extra units. They said yes. At my appointment, I met with Beatriz Lam and her assistant. We agreed to 10 units more. We also discussed in length about my mini jowls creating a curved line along my jawline. She recommended either jawline threads or Radiesse fillers in the jaw. It was food for thought and wanted to think on it. I went to check out with my Care Credit card and they told me that it was only $139 for the extra units and they have a $500 minimum! (This gets FAR WORSE) I argued that I was told I could simply use my Card for any additional units. Then I had an idea and asked if I pay for my jawline up front and schedule to come in, would I be able to pay for both. They said yes and charged my Care Credit $1,139 ... (this gets SO bad) Meanwhile, separately, the 50 units of Botox DID NOT WORK. Full movement, visible lines around eyes and on forehead. When I went in for my jaw. I expressed my discomfort about the procedure as this was my first time. I'm pretty sensitive about needles, so they numbed my cheeks and jawline. Soon, Beatriz came back in. When she started to inject my "JAWLINE", she came in from above on my cheek around the sides of my mouth. Nowhere near the jawline. One side and then the other. I assumed she was injecting it into my cheeks to get to my jawline??? It didn't make a lot of sense to me at the time, but I TRUSTED THAT SHE KNEW WHAT SHE WAS DOING! LITTLE DID I KNOW UNTIL MOMENTS LATER, SHE INJECTED FILLER IN THE WRONG LOCATION!?!? She then showed me the mirror and I saw that there were small puffy pouches on either side of my MOUTH!!!! Horrifying! My poor face! I asked her why she injected my cheeks and she had no answers. At that point I realized this buffoon had placed Radiesse filler in a location WE HAD NEVER ONCE MENTIONED OR DISCUSSED. I had said the word jawline at least 30 times prior and when her assistant (the one who was present during the initial consultation), was nodding in agreement with me. Beatriz shot fire from her eyes at her to shut up!!! She KNEW she had royally screwed up but would not admit to it and stood her ground! I of course demanded my money back and for this to be corrected!!! Though at that point did not trust her OR anyone else in this madhouse to go anywhere near me. I was absolutely beside myself! She changed a part of my face that I was actually quite happy with and didn't even TOUCH the location on my face that was the ENTIRE reason I was there! HOW DOES SOMEONE SCREW THIS UP!?!? I was literally in shock. I was so traumatized and upset. They asked that I hold my voice down since I was going on about what had just happened to me. They made it seem like I was somehow the crazy one! It was so appalling to be treated this way, particularly after having paid $1000 for a procedure I not only did not receive, but also now had to go home looking like a damn chipmunk! (Sounds funny but it wasn't). I contacted them the next day to see what could be done. They wanted me to come back in to be seen but my work schedule for the next two weeks did not allow it. Additionally, they are located 45 minutes in 2 directions from me. So not only would it be more of my time taken, but also my gas and mileage, having to drive to and from there, all due to THEIR MISTAKE! I set a time to go back in there to be seen and to deal with it, but by then COVID cases were back on the rise and me, having to protect two highly immunocompromised people in my household, I had to wait again. I had EXTENSIVE conversations with Juan who was understanding but disagreed letting me be seen outside during the COVID surge. Nor would he approve my refund. I had contested the charge with Care Credit and they even told me that there is NO $500 minimum to begin with!!! I was by all means manipulated by a policy set up by New Face. It was not until a few months later that I yet again contested the charge and they gave me $100 in interest charges!!!!! WHERE IS MY $1000 that is owed to me for paying these haphazard criminals for a procedure I never received and instead weak/old Botox and a procedure that NO ONE EVER APPROVED OF!? I think at this point, if they don't give me my money back, not only will I be reporting them to The BBB, I will also be having my attorney file a lawsuit. They will be picking up the lawyers fees and be charged with malpractice as well as pain and suffering. The pictures that they have on file along with the ones that I have will easily prove it and they will lose a whole lot more than $1000 that was taken from me. THIS PLACE IS TRULY THE WORST! read more

Wonderful experience! Dr. Jativa is an amazing doctor. I put all my trust in him and he took care of me. I had a tummy tuck. Thorough out the whole procedure I felt well taken care of, prior to surgery and post. He genially cares about his patients. The office personnel are very professional and extremely warm and caring as well. From the moment you walk in, they are welcoming. I highly recommend New Face! read more

Their service in person is great, but the scheduling process is a task! I was going to this place for the last 3 years for laser hair removal. They change laser techs so often, you can't keep up, but they were all nice. Helen is probably one of my favs they had there. She's very sweet and helpful. They're pretty pricey, but I like their in and out service. However, as stated the scheduling of appointments weren't easy and always a headache. read more

Horrible customer service. We got Groupon for hair removal (laser) and had 2 visits... every time was waiting more than 1,5 hours for 3 min treatment... The last time it was on Friday 01/21/22 ~ 5pm. My husband (who got this Groupon as a gift) was waiting for 1,5 hours and left without treatment. Waite of time a lot of stress... ;-( read more

No recomiendo este lugar por dos razones fundamentales el precio no es compatible con la calidad de los servicios. En mi experiencia, tuve que acudir dos veces porque la primera vez no me pusieron un Botox que funcionara, me di cuenta que para las promociones Groupon te ponen un Botox barato de mala calidad, y si pagas el precio full si te ponen bueno. A pesar de leer malos comentarios fui y mi experiencia no fue buena, mucho tacón, mucho maquillaje, pero el servicio nada recomendable, es solo una vitrina de mujeres jóvenes y lindas. read more

My surgery went well, I was really scared but when Dr Jativa and his team finish the details, he prayed and that brought me peace. The massages are no the best, they are supposed to last half and hour and they just do it for like 15 min. I went to a friend of mines that do post op massages and she did a great job compared to the one in the clinic. She focus on every part on my body, lasting an hour. (Cheaper). Every time I had a question they answer me right away on the whatsup texting system they have. As well the ladies at front are great and really polite, very caring. But on my post op visits, I never saw Dr Jativa or Dr V; just Johnny, don't get me wrong he is a great assistant but as patient I think the doctor needs to follow up and come and see the progress of the patient .But in general I'm so happy with my results read more

I absolutely recommend this place for laser hair removal. Emilce is so professional and informative. She really knows what she's doing and teaches you at the time of treatment of best practices. She provided me with tons of information while talking me through everything she was doing and what to expect. You can tell she loves her job. I'm so glad I came to this location. The people here are so welcoming and make you feel comfortable. Overall great experience. read more

Oh, I never came back to mention how someone in their office USED MY CREDIT CARD INFORMATION TO PURCHASE ELECTRONICS ON AMAZON! Of course they did, because after my session I proceeded to request they charge me for one session instead of a package. They did NOT like that (especially since they were willing to honor the Groupon price.) It took FOREVER for Amex and Amazon to complete their investigation but of course I wasn't on the hook for it. I was getting impatient but they kept saying everything about the purchase looks so legit like I authorized it. I most certainly did not and kept telling them "I'm not paying my full balance until they resolve this." When they traced IP addresses and everything else... low and behold New Face MDs address popped up. What? ... Perfect. Keep it classy guys... read more

I cannot express how professional, uplifting, and incredible this location and its staff were to me and my sister! From the moment we arrived, the front desk personnel were attentive and informed, they diligently provided us with the required paperwork to make the most of our time. Dr. Andreina Jativa greeted us with exceptional professionalism and was so candid with her recommendation of which procedure my sister and I would benefit most from. I sincerely felt that the doctor was recommending what was best for us and not what was the most profitable, a rare occurrence in Miami!! They directed us to their specialist, Ines Arcay, who was extremely knowledgeable, personable, passionate, and radiated both positive and motivating energy. Genuinely, we left this clinic more informed and equipped to make meaningful changes to our dietary habits and weight loss goals. 10 / 10 recommend! read more

I just don't understand why they always said you as a patient have to get there 15 minutes early for your appointment but they disrespect your time and you gotta wait more than 30 minutes to be attended that does not make any sense!!!! read more

Pler Clinics - IV Hydration Near Me - North Miami Beach, Florida

This place is a scam. I bought 40 units on Groupon. Once I got there of course they sold me more units. I don't mind paying more but I expect the Botox to last more than a month and a half. I will never go back to this place for any service. People work hard for Their money, give them what they paid for! This product was definitely diluted. Shame on them. read more

This place an absolute waste of time and money. I got a coupon on Groupon And I got only 2 treatments out of 6. Then they were rescheduling me over over and over again, making up a BS excuse, like machines are broken, problems with provider and etc. I was just trying to see is it truth or no, so I asked my friend to call themto make an appointment right after they cancelled mine because of the problems with provider. And guess what, my friend was able to get one for the same week. Scam. read more

Estoy súper felíz con los resultados a pesar que solo tengo 6 días, no me imagino como me veré en un mes! Bueno todo esto significa que el Dr David Játiva y todo su equipo son muy profesionales atención y resultados increíbles. read more

This place is very good. Sammy is the best laser tech ever. She is so professional. I'll definitely recommend this place to anyone!!!!

No pude dormir pensando lo desconciderados que son el 03/14/22 me operó la Dra Villadolid y pagué 8,500 sin contar lo que gasté en gasolina hotel comida fajas tabla etc... a el otro día de mi cirugía voy a la clínica y digo le digo a la masajista mira esto no me quedo bien. Me dice la chica de los masajes ponte una tabla que eso se te arregla les compro la faja pasan 6 semanas vuelvo y llamo voy allá me ve el Dr me dice que me ponga una media por unas cuantas semanas mas y nada llamo a la clínica pido una consulta en línea ya que soy de Jacksonville me dicen que noo que tengo ir ir voy y ahora me dicen esto? por un trabajo que se supone que ella me hubiera hecho desde un principio ahora me dicen q tengo que pagar mas de la mitad de lo que ya yo había pagado 5,500 cuando fueron ella la que no hizo bien su trabajo después de haber estado pagado 8,500 tengo un bump grande en la parte de arriba de my belly button y tengo que pagaryo cuando el error fue de elllos Waooooooo read more

Pler Clinics - IV Hydration Near Me - North Miami Beach, Florida

See all

The Good: I came in for Botox for my forehead and Beatrice did an excellent job. She was able to successfully fix the asymmetrical results I had received previously from another clinic. Her technique lifted my brows without numbing my entire forehead and I am very happy with the results. She was very sweet and efficient. The Not So Good: While I only came in for botox she offered threads which I had never had done before but was interested in. So I said why not. Seemed like a better alternative to fillers. The purpose was to decrease my nasolabial folds (smile lines). I asked how the recovery would be and she said a few days of discomfort, like your hair being in a tight pony tail. This was very misleading. The threading process itself was very very painful. From the temple area the threads were slid up and back along my skull several inches. You could say it felt like a sharpened metal knitting needle slowly being drug across your scalp. It was painful bad but the days and weeks that followed were excruciating. Sleeping was impossible. My entire head hurt so badly. Splitting headaches for two weeks straight. The pain finally subsided but It's been a month now and I see absolutely no difference in my smile lines. At all. Definitely not worth the pain or $$$. If the smile lines were gone I would totally say the pain was worth the beauty. I can also feel the threads lumping up under my scalp. Not sure if this is normal or not but it's unnerving to run my fingers over. read more

I had an appointment but was waiting for over a half an hour. I was told, only after asking what was the delay, that the person with a later appointment was being seen before me because she wasn't feeling well. Maybe because I don't speak Spanish, but I found them to be lacking in customer service. I ended up leaving without being seen. Spend your money where you are appreciated. read more

One of the best service in Miami!! I got my laser hair removal with Samantha she the best laser tech she make me feel comfortable and she was really professional ... I definitely will come back to get more session with her!! read more

Worst place ever! If you have an appointment at 12 they take you at 12:45 because if a patient show up late they take the late patient before you.. They have a horrible schedule and miscommunication. NEVER WOULD RECCOMEND THIS PLACE. Unacceptable all appointments late. Time is value read more

I DO NOT RECOMEND! I made my appointment two months in advance for breast implants. I live in another state and I had to travel to have the surgery. Dr. Jativa made the consultation a few minutes before the surgery. And during the consultation he didn't even touch my breasts and didn't examine my breasts. When he took me to the operating room he gave me general anesthesia and I fell asleep, hours later he woke me up and said he couldn't operate on me because he had an irregularity in my breasts. This doctor had not asked me for a chest x-ray or mammogram, how can a doctor operate on a patient without ordering tests and without examining ???? I had to travel and be anesthetized in vain for him to tell me that ??? Dr. Jativa does not take any care and care and definitely does not care about the patients' health. I was anesthetized in vain and they even charged me $1500 for the anesthesia! in other words, the error was Dr. Jativa's but I had to pay! If he had ordered tests, none of this would have happened. After I woke up from the anesthesia, Dr. Jativa didn't even want to talk to me, he hid and told the secretaries to say he couldn't talk to me because he was already busy! This doctor just wants money, he doesn't care about patients! He ended my dream of getting breast implants, I was treated with great contempt by him and by the entire NewfaceMD team. read more

Worst Botox I have ever had. Completely asymmetrical results. Avoid at all costs. Save your time and money and go somewhere else.

I am so thankful for Samantha, she is the best she's always knowledgeable on services & any questions I ask Because I have PCOS I tend to grow unwanted hairs I've tried other Medspa's in the past and the treatments usually don't work but ever since coming to new face MD after taking my laser sessions I haven't experienced any growth Also they have are very high quality compared to other Medspas I've tried in the past read more

Although the process felt rushed and the place was crowded I had a good first laser hair session with Emilice. She talked me through all that I needed to know about the machine she used and my concerns about treating my melanated skin. Nevertheless it was not as painful as I anticipated and I look forward to getting more areas treated. read more

The first time I went to do Botox at this place I waited about 30 min. The second time I called and told them I had a specific window and couldn't wait pass a certain time I waited 45 min. Told the front desk multiple times about the amount of time I had been waiting. It took for me to walk out for the doctor to come out and says it was a misunderstanding. How is not knowing what time your patients come in a misunderstanding? They offered a 10% discount... really... but no thanks. Stop wasting your customers time, it's as valuable as yours. On my first Botox appointment I also got evaluated for a cosmetic surgery I got the doctors surgical opinion- emailed the manager Adriana to follow up on the details and how much it would be. Sent that in November 2020 let's say it's been a year and no response. Why go to a place that doesn't even want your business. Don't waste your time. read more

THE WORST! Do not dare to come here. Place is extremely dirty, receptionists are rude and unprofessional with scheduling, for every appointment they are at least 20 minutes late. I REPEAT, DO NOT COME TO NEWFACEMD read more

This place is incredible! I had my 8 year old composite veneers replaced and Dr Jativa did such an amazing job. The entire team made me feel so comfortable and my results exceeded my expectations. They also recommended a gum reduction to even put my gum line and it made such a big difference. If you are looking for perfection, come to this place. I am definitely coming back here for more aesthetic services. read more

My experience was the worst, the Dr. David Jativa did a disastrous job with the PDO Threads. I wasted my money, I had to find an another doctor to fix what he did on my face. I definitely don't recommend this doctor. read more

I have been going here to do laser and Emilce is the best! She takes her time, explains the process, and it very patient! I recommend her 100% read more

Awful establishment and very slow, I've been waiting for 50 MINUTES. That's how slow this place is. Would NOT recommend this place. The mirror in the bathroom is also very low. They make Instagram stories in the back leaving patients to wait a long time to be called. Only come if you want to waste your time. I drove an hour just to come here to wait for nothing. read more

terrible servicio al cliente el dr David jativa es un estafador me cobro por uno hilos 3000$US el procedimiento no quedó de la forma que el dijo que serían los resultados y nunca se comunicó conmigo para pedir una disculpa o devolver el dinero es un estafador no usen sus servicios read more

I started getting laser here and everything was going fine until they hired a new laser technician and it didn't seem as if she know what she was doing, I have a tattoo on my side and she isn't supposed to laser where my tattoo is and she still did which resulted in me getting a scab that came with lots of irritation, definitely not satisfied with my recent appointment especially since I'm playing $$$$ out of pocket for bad service. read more

Pler Clinics - Laser tech hit my tattoo with the laser which resulted in me getting a scab that came with lots of irritation. - IV Hydration Near Me - North Miami Beach, Florida

Emile is such a Sweetheart and I look forward to seeing her! She never tries to pressure me to make a sale she actually gives me such great advice that has helped my skin tremendously! And I am still seeing great results from the laser treatment! HIGHLY recommend! read more

Took me a while to write this review, honestly this has been the worst experience I have ever had getting any kind of aesthetic treatment. I went for threads with Andreina. The place is not a relaxing place, they were playing tropical music, which I think is great but not for an environment where you want your patients relaxed. No one was wearing masks. The assistant was very nice and Andreina was nice as well, however I don't think she knew was she was doing, I have had threads before and expected she was going to place them along my cheek and jaw. Instead she placed them under my scalp towards the crown of my head, it was extremely painful, it felt the most savage, awful and devastating experience, yes she said there was going to be some weird noise and I expected that, I didn't expect that she forcefully was going to carve under my scalp with those long t thi needles. It felt like she was breaking tissue and kept forcing and pushing until she was done. They put a little anesthesia before but only at the entrance of the needle. The pain was excruciating and she continued on the other side, by that time I was crying and in shock , which made me pull away , she continued pushing the long needles until she was done, I was in severe pain and I'm still traumatized. She got out of the room and the assistant gave me ice in a glove, I left as soon as I could. I was with a headache and pain for more than 10 days, I got bumps under my scalp, one significantly big. I couldn't sleep for almost 2 weeks. Some days after, my coworker noticed severe bruising behind my ear , I called them and they said it was normal, my ear felt hot and I had ringing in my ear and dizziness for days. I decided to go to urgent urgent care and they said I suffered a cerebral Contusion. On top of all it seems tang nothing was done on my face, It was a waste of money and the most traumatizing experience. Andreina assumed I knew what she was going to do but I didn't. This was an invasive procedure that hurt me physically and emotionally. It's been almost a month and Ive been having memory issues, not sure if because of the traumatic experience or if because the contusion. Do yourself a favor and go to licensed dermatologists, nobody deservesv what I went through at this place. read more