Extremely expensive. The guys that came to install my new gas fireplace chatted and joked around so much on my time. When my contractor checked the jib he found the box poorly installed read more

Awful plumbing service and worst office management with arrogant, rude personal. The first time you call they may appear nice but that's just to rope you in. They are neither nice nor professional and their level of expertise is very low. The one star I'm giving is for the first plumber who installed a faucet. He was lovely. But, the second job done was just to fix a leaking overflow value, that they built up into a $450 job by saying my backflow value was not up to code. Now their new part is leaking and the kitchen faucet that was previously installed is making a knocking sound. They refuse to say it could be their responsibility and told me I'd have to pay for another service call. I did make an appointment to deal with the leak. They made the appointment for late morning/early afternoon and then the rude secretary called at 4 PM to say they wouldn't be coming at all and the next appointment would be in three days. She actually said "Shit happens." after I responded that I'd rearranged my work schedule to respect the appointment we had and that they should, at least, come the next day. I'm better off starting over with any other plumber in Montreal. You'd be better off never calling Normand Plumbing. read more

installed our new heating system for gas metro plus; 0ne of the worst plumbing pro i ever had,sent 3 workers AFTER installation done as one didn't know how to do,and a year later the thermostat not working,can't control the heat.called gas metro to complain but gave up after run around. normand was not shy asking for additional work price in the thousands,on parts that was working before.stay away from this company for incompetence and inflated cost. read more

Installed a furnace in my house a couple years back. Called to schedule a maintenance appointment. Am given a name of technician and a certain time. On the day of the visit, two hours after the appointment time, a different tech calls saying that he is coming "soon." Called the office and calmly tried to find out how long it would actually take (had to postpone work stuff to be home). Got yelled at by the dispatcher for daring to wonder about their punctuality. Then I get passed to another person claiming to be "the conjointe of the owner" refuses to listen but yells at me that I am fired as a customer... read more

Didn't fix the issue we had - seemed to fumble around but was nice. Called the reception the next day to let her know and to ask if he had the expertise to come back and fix it. She said she'd ask him and call me back. No call. No hot water. Would not recommend. read more

Very expensive (that is if they show up!) Called them twice - the first time they only gave me an appt in 3 days, I had to call multiple times the day of my appointment to find out when they were coming only to have it pushed from morning to afternoon and then offered to postpone to the following day (I cancelled) Second time they actually came (must have been a slow day) and the guy charged me $300 for about 2 hours work. They even charged me for the SAWZ-ALL blade he used to cut the leaky pipe. Good quality work but yikes on the price! read more

We have a duplex in Snowdon. A serious hot water problem occurred in the middle of winter. I called them for service and they said they would need a full day. We booked an appointment and I took the day off from work. In the meantime the problem became an emergency as we had no hot water. The day of the appointment instead of showing up at 8:00AM, I received a call from a receptionist saying they would not be coming. This was a Friday. I was trying to reschedule this emergency for as soon as possible. The person from the company was rude and did not try to accommodate the situation with a reschedule or suggest another company. In addition, while I was talking to her she hung up on me. This company advertises having fleets all over the island of Montreal, but is unable to provide the service it advertises. They are highly unreliable and downright rude. Avoid doing business with them or run the risk of facing incompetency, bad or no service and dealing with unprofessional and rude individuals. read more

SANS PREJUDICE. - WITHOUT PREJUDICE Beware!!! PLOMBERIE CHAUFFAGE NORMAND advertises itself as being a big professional company but is run by Francois (owner) and Michelle (his wife) both of whom are outright rude, condescending and unprofessional. They are masters of preying on people's misfortunes (no heat or hot water) and ripping them off as much as they can possibly get away with. They will change parts, and when are called back to stand behind the work they just performed, will invent another problem, or even better, cause another problem only so they can come back another time and change something else that wasn't broken to begin with. Here are some concrete fact-based examples: 1. Hot water tank needed replacing in a residential building as it was leaking. Called PLOMBERIE CHAUFFAGE NORMAND and a technician came and replaced the hot water tak. So far so good. After the repair was completed, within a few hours the tenants started calling that there still was no hot water. PLOMBERIE CHAUFFAGE NORMAND were called back to see why a brand new hot water tank didn't do what it was supposed to do: provide hot water. The technician reported the hot water valve had been turned off but declined any responsibility for that. Ridiculous!!! They were the ones who had turned off the water in order to change the water tank. Unfortunately that logic was too simple for the Francois, owner of PLOMBERIE CHAUFFAGE NORMAND and billed the building owner, first to change the water tank, and second for a Service Call (approx $150) to turn on the hot water valve after they had just changed the water tank. I'll the public opinon judge this one for themselves. I'll call it INCOMPETENCE ans IGNORANCE!!! Just remember when you go to a garage to change your winter tires, you shouldn't have to check that the mechanic installed and bolted the wheels back on the car properly. It is expected they did, and if your wheels come off they are responsible for causing damage to your car, let alone if you get hurt. 2. Gas heating furnace stopped working at a private residence. PLOMBERIE CHAUFFAGE NORMAND were called and the technician determined the gas valve was faulty. The work order filled out by the PLOMBERIE CHAUFFAGE NORMAND technician called for the original gas valve identified specifically by manufacturer's part number to be replaced. When the replacment part arrived, a week later (one week without heat), a different part number gas valve was installed by the PLOMBERIE CHAUFFAGE NORMAND technician. Within days another call was placed to PLOMBERIE CHAUFFAGE NORMAND to report the furnace was not working properly; sometimes it would light up and most other times it would flame/blow itself out when attempting to start as commanded by the thermostat. The technician arrived and diagnosed the problem (incorrectly) as a malfunctioning vent damper, which previously was set permanently to open, as well as to bypass the command to fire the igniter. Another SERVICE CALL bill was issued as a result. To replace the "defective vent damper" a quote of $800+ was verbally given, even though it had nothing to do with the furnace not lighting up. Obviously the owner did not go for that, especially when the part itself costs only $150 and it takes less than 20min to install. A call to the furnace manufacturer revealed that PLOMBERIE CHAUFFAGE NORMAND were not factory authorized to work on that furnace, something they did not advise the home owner. Finally, the factory authorized service company was called (Gaz Metro Plus) and they determined the gas valve installed by PLOMBERIE CHAUFFAGE NORMAND for about $700 was in fact the wrong part (slow opening) and that a step opening gas valve needed to be installed (same as the original). The correct valve was installed by the second company (within a couple of hours not after one week) and it cost the owner another $700. When the home owner contacted PLOMBERIE CHAUFFAGE NORMAND asking to be reimbursed for having installed the wrong gas valve, the owner, Francois, had the audacity to demand that they should have been called to correct their own mistake. This is some nerve... they ignore the fact they were called a few days after installing the wrong part and were told the furnace was working intemittently and mostly not working. Once again, PLOMBERIE CHAUFFAGE NORMAND refused to assume any responsibility for their INCOMPETENCE. So were do we go from here? Definitely to court, definitely to the Better Business Bureau, to La Corporation des Maitres Mecaniciens en Tuyauterie du Quebec, Gaz Metro and maybe other internet sites where I can share these factual stories about the dishonest business practices of PLOMBERIE CHAUFFAGE NORMAND and its owner Francois, as well as the incompetence of its employees. SANS PREJUDICE. - WITHOUT PREJUDICE read more

Worst experience ever in anything that has to do with plumbing or heating, they are just awful.... They came 3 times for the same problem on my furnace over one year period, charging 150$ each time. The last time they came, the technician said that the motherboard was probably to blame for my misery. Just imagine having a furnace that you cannot trust for more than a year, because it would go off unexpectedly. Hard to leave on a weekend with peace at mind.... So a few weeks ago, I was prepared to pay just anything to solve the problem once and for all. By the way, the motherboard alone is worth, if you buy it from Plomberie Normand,1200$. But I got suspicious, so I told them that I would keep any spare part that they would change on my furnace for further expertise. So, guess what....they found the problem, a switch they charged me 185$ for, which I found for 40$ on the internet, and yes I had to pay an extra150$ for the visit, all this for less than 5 minute work. Maybe all this is a series of coincidences and if it is the case, I'm a very unlucky man... One peace of advice, if you want to get into the business of repairing heating systems: Do like Plomberie Normand, never carry spare parts, this way you'll charge a minimum of 300$ for 2 short visits (150$x2), since you will have to go back to the shop to get whatever you need to fix what you came for in the first place. And if you're not lucky or just not competent, your boss will be even happier, since you will have to go back a third time, change something you shouldn't have changed, charge 3 times what the spare part is worth, and of course, an extra 150$ for the additional visit. What a business.....!!! Claude read more