Trina was absolutely outstanding! She provided great assistance with patience and accuracy. Her…read moreknowledge about the products available at the business was informative. Big thanks to you! You truly rescued my day!

From the owner: Check Cashing, Money Orders, Bill Pay, Bank Account, Debit Cards…read more ACE Cash Express, Inc. is a leading financial services provider, specializing in check cashing, bill pay, money orders, and debit card services. In business since 1968, ACE Cash Express focuses on serving consumers seeking alternatives to traditional banking relationships by providing convenient, immediate access to financial services.

My work credit union doesn't have a branch anywhere near Charlotte, so for basic transactions I…read morehave to rely on credit unions that do exist here. CPCU fits the bill. I not sure what made me want to drive down Wilkinson the first time, as there are credit unions in every other direction, but I'm glad I did. Always plenty of parking, really helpful tellers, and I usually don't even have to wait. The security mechanisms on the doors threw me off the first time, but you learn to work with them.

The staff was very friendly and helpful. The best part was I didn't have to stand in a long line…read moreand wait for a teller. The location was convenient and easy to get in and out.

Jasmine is the best and would come again!! The service was awesome. She help with all my questions…read morein respectful manners.

They have excellent customer service!!! If they can't help you then they direct you to someone who…read morecan. Thank you Ms. A

Very clean and efficient Bank of America! Anytime I have to stop by the bank during work time, I…read morealways choose this location. Very friendly workers and efficient. In and out in 10 minutes and never too busy with long wait times. Very clean inside and plenty of seating options if you need to wait. There are plenty of parking spaces to choose from and right off South bldlvd. Quick and convenient access.

As always say, customer service is so important. I have my BOA account open in California…read more Surprise me that there left hand does not know what the right hand does. When I call their phone for service, firstly it takes forever to get through, then a robot talking to us, after a long while, hang up, then took some skill to talk with a human who has no feeling. Sorry, we cannot do this or do that. Good lord, what is the purpose of hiring people who have little knowledge and wasting clients' time and their time. Most of their time, if you travel like me, beware they will hold onto your credit card, bank card and you have no help oversea. So I decided, I still have to go to a real bank. As I live in Charlotte, they could not have access to information from California. When I went to the branch at Freedom Drive, their staff has been very patient to call, check for me. Since they know me, things get easier. If the staff are having the same kind of attitude like those over the phone service, I'm afraid, BOA may have closed half of their business. If someone can let me know which bank has better service, Not HSBC that I will never go in US, that will be very nice.

Statement says "Total Balance due" ...paid that exact amount 2 days ahead of due date. Next month…read morestatement shows payment now $0.00 balance but they then added $6 " interest fee". They call it a "residual" fee! Total BS! (Is a punishment for paying in full!) 20+ years as a customer but it's Bye Bye time now. Cancelled it.

This location is sketch. I had a banker here helped me open a CD then came back to close said…read moreaccount and they couldn't find the account. The guy who helped me conveniently quit a few months ago. I believe he stole my money. The bank would not release any CCTV footage without a warranty and CMPD said it would take months if not a year to investigate and Wells Fargo states they don't store footage past 3 months. I call bullshit. I no longer trust this location.

This is the worst customer service They closed the drive…read morethrough early and had people stand in line.

State Employees Credit Union 4720 Airport Center Parkway…read moreCharlotte, NC 28208 Monday April 17, 2017 9am What a great location close to the airport! I normally use the drive thru or the ATM. I don't believe I have ever been inside this location. The staff is always friendly and helpful. If you can get an account here I definitely recommend it. They have great rates, wonderful services like a change counting machine and VITA tax preparation. State Employees Credit Union is my bank of choice.