Not sure why there's only 3 employees working when this place is always packed. Hire more…read moreemployees. Isn't that part of where our taxes go? Collin County office in Frisco, you're in and out within 10-15 minutes. Been here for almost an hour just to do title transfer+ registration good grief Lewisville/Denton needs a rehaul.

Called to get some information on my tax refund since my bank overpaid. The person I talked to was…read morenice and informative. I appreciated that I didn't have to go in to speak with someone.

Friendly and knowledgeable agent recently helped me switch my auto and home insurance. I was used…read moreto buying my insurance online, and didn't realize how much nicer it is to do business with a real human who has an office in my neighborhood. While the buying process took longer compared to online agencies, Kristie asked insightful questions about my needs and risk tolerance to help me find exactly the right coverage. Her follow-up was prompt, and she even texted me to confirm my policy had been issued. Such a refreshing change from the unanswered emails to my previous carrier.

I'm beyond speechless with the customer service Kristie delivers. Beyond exceptional. I went…read morethrough 2 brokers and one other insurance agent, but none could help me. Kristie came through with securing me the best rate. Shes very educated and knows her stuff!! I was being told so many stories on coverage, but Kristie knew the FACTS! I would recommend her to ANYONE! Thank you!!

I deposited a cashier's check 2 months ago (February 2026) into a friend's account. I was told…read moreyesterday because I am "elderly" it was decided I am being scammed and even though the funds posted into her bank account they will not release her funds TO HER. Instead Brian Henry (senior market manager Dallas) told me I had to contact my bank and LIE AND CLAIM FRAUD in order for the money to be returned to me--absolutely ridiculous! I want the money paid out to my friend. I think 2 months is long enough. The bank is holding the money hostage UNLESS I LIE AND REPORT FRAUD. Anyone else have issues with Capital One Bank? Any ideas? I intend to report this injustice to the state and federal banking institutions.

My name is june Bullock jackson I have not been able to get a balance on my account for over a…read moreyear my apartment burned down every time I call I give my social security number and tell them my drivers license number and still can not get a balance this is the worst bank I have ever felt with and I will not put one more cent into this bank I believe there using my money to make there commercials and I'm sure there is nothing in my account why would a bank treat a customer with such disrespect and stress them out and not work with them they will say for security no it's not security I believe it's fraud banking fraud

First time here and I was forced to put part of my check on their card that they charged me $5 to…read moreget but did not tell me! I was told I had to put a 3rd of my money on their card. Between the $5 I was unknowingly charged just to have the card I didn't want, and the $39.92 I was charged just to cash the check. I'm now out $44.92 total, I had to look at my receipt to even see where my $44 went!

I highly recommend PLS in Plano Texas. Tina has been helping me out for about 4 and 1/2 to 5 years…read moreshe's a great employee and does a great job. Sandra Schloemer

serching financing to launch my startup, I required guidance.... Offering knowledge and support,…read morethe manager assisted me through the loan process, greatly impacting the outcome.

If i could give zero stars I would . From the moment of greeting terrible attitude no customer…read moreservice at all to the manager is even worser. I asked for corporate number they gave me a phone number that's not even that. All I was asking was for was information concerning a transfer. They couldn't even do that .

I have received great service everytime I have came to the pls in mesquite she is very quick and…read moresweet!!!

We have nothing but praise for Tim. He's always been very friendly & genuine, timely in responding…read moreto emails or calls, always happy to talk things out when I have a question, and always looks to optimize our coverage without tacking on unnecessary features or excessive amounts of coverage. Tim was recommended to me by a family member who's also had nothing but glowing things to say about him and how he's helped them over the years.

I will no longer be using state farm because of the complete unprofessionalism from a woman working…read moreat this establishment. I have been a customer of State Farm for years and they should not allow employees to scream at customers and threaten customers, especially not in front of the doors of the establishment. During working hours and outside of working hours an adult should remain controlled. this woman had long grey hair.