I called Erwin Wednesday at 5:30, because my boiler system upstairs wasn't working. He was at my…read morehouse at 9:00 then next morning. He got me up and running in about a 1 and a half hours. He also had told a couple of weeks more and my system would completely failed! Glad I called. Prices are reasonable. I will definitely use Erwin's in the future.

The best!! Went out of his way to do the work plus looked over my furnace. Recommend highly.read more

I have had Heatsource Mechanical servicing our in floor heating system for over a decade. Thanks to…read moretheir maintenance efforts, we have never had a "emergency" call. When issues have come up, they are always very responsive, from the person taking the call, to the tech in the field. Their technicians are friendly, knowledgeable, and work with a great deal of efficiency. We have had zero issues with mess, call-backs, billing, etc. They are a very well run operation, that represents "small business" in the Valley very well.

Fairbanks' temps -40 and furnace was out. Trey Williams responded to my call and was at my house…read morewithin 1 hour and had my furnace up and running again. This could have ended badly but due to Heat Source Mechanical my house was not damaged. Thank you. Job well done again. Pat

Called them one morning to see if they could install a new kitchen faucet that I bought and just…read morecouldn't get to installing. The sent someone out in the afternoon and finished the job in an hour. Fast and efficient- well worth the visit. Would call them first for any plumbing needs in the future.

We realized about an hour after the quake that we a seal on our water heater had torn. I called…read morethinking we'd be lucky to have someone come out before next week. I called around 9:30am and they already had 19 people in front of us. I have no idea how they did it, but they were at our house and had replaced the seal by noon. Just charged their regular price, super nice, really efficient. Explained where and why (it hadn't been replaced in 12 years) the seal failed, gave me the broken seal and like little plumbing angels left to help the next on the list. Won't ever use another plumber. APEX all the way. Could not be happier. I did mention this was only hours after a 7.0 earthquake? Yeah. They're that good.

Excellent owner!! And the technician is very professional and does Top Notch work…read more Thank you Killian for all your hard work and dedication!!!

From the owner: Call Dynasty Heating to make your home warm again 24/7! Or upgrade your current heating system when…read morethe time comes. Call 907-744-1821 for all your heating, cooling, hot water and air quality needs!

I'm really disappointed in my experience with Paragon. I made calls to various plumbers in the Mat…read moreSu area for pricing information prior to scheduling service and I feel like they weren't very transparent or honest with the pricing information that they gave me prior to me making the decision to use them. We had requested the removal of our reverse osmosis unit and to convert our dual drain sink to a single drain: Since we were getting new countertops and a new sink placed, they recommended the removal of the reverse osmosis and prep for the drain work in the first call out. For the second call out after the countertops and sink were installed I was told they wouldn't charge me for the call out fee and instead charge the hourly rate of $180 - sure, great. That's basically the standard pricing information I got by calling around. My main issue is that once the second call out was finished, I was charged $490.00 for 1.5 of work and materials. I was confused since the $180 hourly rate for even 2 hours of work was $360. They then informed me that since the previous job he was at was an hour away from me I was responsible for paying for his time to drive to my house? Not only that, the plumber told the manager that he was at my home for an hour and 45 minutes, which wasn't true. I have a ring doorbell that shows him arriving exactly at 1PM and walking out of my door at 2:33PM - which 5/10 minutes prior to that he was standing in my entry way collecting payment and discussing the pricing with me. In total we spent $730 on a job that took (collectively) 2.5 hours and only $35 of that total was for materials for the pipe and attachments/fittings under the sink. I'm no expert in plumbing but I've since discussed this with a number of people who are pretty shocked at the amount of money we had to pay for what is considered a relatively simple project. After speaking with Phillip he explained everything to me, which I appreciated, and offered to refund us $100 If that would "make me happy." I declined the refund because he made it seem like I was the only customer to call with this complaint. It really isn't even about the money, it is really about integrity and transparency. Had I known I had to pay for the plumbers time from driving point A to point B (regardless of how far away) I wouldn't have felt so blindsided by that cost. Also, the additional 15 minutes the plumber said he was there when he actually wasn't was really just a flat out lie. Long story, long: No, I won't be using them again and I don't recommend using them either.

Paragon Mechanical and their plumber Matt did an excellent job on our shower and tub install! When…read morewe had an issue getting anyone else to come out, Paragon Mechanical was able to do it within a day. We were so pleased that the job was done so fast and efficiently, and we really trusted Matt's advice and expertise. Thank you again!

This morning (12/22/20) my tenant reported the heat was out in her side of my duplex. It's been…read moregiving some problems, but until today I'd been able to get the boiler to come on. After calling other companies who weren't able to come out right away, Valley Mtn had someone available to send right away. The technician was very knowledgeable and helpful. I told him what it had been doing and what I thought was the problem. His quick diagnoses proved my presumptions wrong. He got right to work, chasing parts locally and getting the work done promptly. Sean was also friendly and personable, but worked hard and was diligent. I highly recommend Valley Mtn Services, and will very definitely call them the next time I have heating issues in my duplex. They are now my go to mechanical service.

Had the heater in my garage go out. I called Valley mountain; even though they're solid booked Dana…read morewas able to get a technician out to my house the following day. They were busy and running a little behind but Dana kept me apprised of the timeline by text. The tech, Tony showed up and had the heater working; blowing hot air in less than half an hour. He seemed very knowledgeable and he let me watch (from more than 6 feet away of course). Tony explained what he was doing, he was nice guy. It seemed to be a reasonable cost; I would recommend Valley Mountain

I have called this company and I always get my answers I need…read more One visit was Saturday night 12 midnight and Mike was leaving Sunday morning for East coast. He fixed it all. If you need it done correctly they are you company.

I had this company out to repair My heating system. They had…read moreno idea how to get Heat to the house. So they charged me to rebuild my boiler system piping. After they completed that Work they came back and said all controls need replaced. I called them back out to say they would not work with me and put me on a Black list. So because they failed originally they would not complete their work. Very poor customer service and knowledge of boiler systems. I would not recommend this company to any future friend or family

Finding a good plumber is as important as finding a good primary care provider or car mechanic…read more We have owned our house for over twenty years and over the last several years we needed to replace our water heaters and most recently our boiler. This team is reliable, available, does high quality work, and the price is in line with any other plumber. Their team is a good mix of seasoned experts and newer staff showing their commitment to continuous development of their work force. We also upgraded our countertops and needed help hooking up the new sink and stovetop. The finished product looks and works great.

Had Anchorage plumbing and heating out to diagnose an error code on my thankless water heater…read more After an hour or so, they determined that the flow sensor was bad. After 3 trips back and forth to get the right part, they installed it and we had hot water again. A few days later we noticed that water was pouring through the cwndo) condenser now, something that never happened in the past. I called these guys back and they sent a tech out. The tech came in and looked at the unit, and told me that I needed a new hot water heater and they would put a bid in for me and then left. Did a quick Google on the issue and the first thing that came up was an improperly installed. Called Flow Star plumbing (who I had never used before) and they came out and checked the flow sensor. Turns out the wrong o-ring was installed. The new tech installed the correct o-ring and turned the unit back on and the issue was fixed. Took maybe 15 minutes. ​​​ Now I completely understand why these guys have such terrible reviews and will never use their services again. ​​

Started off outstanding. Clint was able to get additional equipment to the house same day for…read moreinstallation of new heater. Rolled down hill from there. Installation took 3 days. Work hours from 9am then hour lunch to about 3pm so 5 hours total. You know which aint that bad we were ok with it. 2 installers came, one was very helpful and Brian who had an attitude on him when asking simple questions about system which would have resulted in more business to company. His answers were "eh" "i dont know" their #1 installer apparently. I could of had atleast 2 more projects for them if i was given just little information, some professionalism and showed care for customers. Installed new system. Didnt properly test it and left. System didnt work friday and over werkend, office was called but closed. Dont worry they have "emergency line" who never answers or returns calls. Left over 8 msgs from 3 different phone numbers. Dishes, laundry and no shower for a week in total with install and no returned calls. Finally got a tech out on business day. System threw a fuse, replaced. Left and system messed up again. Had to wait again for tech. While asking Clint dont know if manager or boss about their emergency line he had no good excuse not to return our call to atleast say we will get to you on this day ect. He became very rude him self when explaining the rudeness of employee and poor customer service/ entire install and emergency line issue. Not once any attitude or raised voice was shown to employees or staff on phone. No one deserves to be treated as we did. Would never recommend same headache to anyone.

Updated review: So the owners of this company made a positive attempt to make things right in a…read morevery cordial manner. This was a technician error, and it does happen. I did hire a second technician that was able to fix the problem and Encore management did oblige and send us our money back. I thank them for that.

Friendly customer service and quick response. Technician was friendly and found the issue quickly…read more Prices are a little high ($370 for a control box that is $110 at Lowe's) for something that is plug and play installation. I paid the $600 bill and appreciated the service.

I'll never call them again…read more Rather unfortunate first and last experience with Rock Solid Plumbing and Heating. We requested a quote for them to come out and check our propane system to see if we can have a line plumbed up to install a heater register and they scheduled us, then they called the day of to let us know "we don't do that work or intend on getting the materials to do that kind of work". This is heating & plumbing. No worries, I'll give my money to literally any other plumber. It'll be an awfully cold day in you know where before I contact them again. Wasted my time and wasted my money by having me call out of work today so I could be here just for them to cancel my appointment. Terrible customer service. Maybe if they invested some of the resources they've invested into catchy commercials into their product this review would've been different. In order to better meet the needs of the community they should adequately market to their skills and services. You're not a plumber if you don't do basic plumbing work. False advertisement.