Short story - I hired Bay Pools to service my new pool they ended up stealing from me…read more Paul made a mistake servicing my pool that resulted in calcium build-up on my walls and tiles. He admitted his mistake but refused to cover or even SPLIT the cost to fix his error. Reluctantly I agreed to pay the total amount ($500) for him to fix. About a week later, he invoiced me the full amount. I immediately asked, "Is everything finished because there still seemed to be some issues?" He said they had more work to do but was concerned that I hadn't paid the bill. I told him I don't pay for services before they are completed but he can invoice me half now and half later. He invoiced me the $250. I paid immediately two weeks ago, and he ghosted me since I made that payment. No service, no response, no nothing. I am ok with mistakes, and I can even swallow paying a small amount for them if I believe they were accidental or misunderstood. BUT essentially, he stole from me in the end, and he invoiced, knowing he would not do the job. I hope the $250 is worth it. I'm guessing sharing this info with others will make it, so it's not.

Our pool came out great. It looks good, but no one had been in the pool. Finally I went in the pool…read moreand the finish is so much nicer than the old marcite. I walked around the pool and it felt smooth to the touch. Thank you for the good work. Now if grands would come and use it I'd be much happier. Seems they are too busy for a long visit.

Zack did a fabulous job coordinating all the different teams needed to update our pool! Everyone…read morethat was a part of the process was on time and professional! Pool looks fantastic!! Thank you Paradise Pools

Tampa Bay Pools installed our pool using an obsolete Jandy chlorinator that was discontinued 10…read moreyears ago. After 6 months it stopped working. We have had difficulty with the Warranty Department since installation. I had them out 5-6 times to fix the auto leveler and auto filler. They always come when I wasn't there and said they could not find an issue. The last time they came I stayed home from work and showed them specifically. Turns out that both were clogged up. Now they are making us jump through hoops just to get the chlorinator repaired and again they don't believe me that its obsolete. When you get your quotes for installation make sure you require that they use the most current and modern components; have them spell it right out in the contract. Still waiting on the warranty department to come out... its been 2 weeks.

I would not recommend Tampa Bay Pools for pool installation, repairs or anything else…read more Tiles were left broken and rusting. TBP refuses to honor their own warranty for months and months. They never responded to a single telephone call or message. They play the blame game with their own subcontractors. I recommend finding a company that belongs to the Better Business Bureau.

Bay Reef is outstanding. Jake is on the ball, and service quality is top-notch A+. In addition to…read moreweekly pool cleaning, he is quick to respond for one-off repairs and maintenance. Pricing is very competitive and well-worth the rates charged. Very pleased with Bay Reef and highly recommend!

I searched for a new maintenance company and found Bay Reef Pools online. I have never been happier…read morewith a pool company. After hiring Bay Reef Pools six months ago, my pool has never looked better and they are here every week. With his reasonable price I highly recommend... Five Stars!!!

Quality work with great customer service! John and his team really know what they are doing.read more

Bay Area Pools offers Lovely pools and refinishing. You'll never want to get out! Now get swimming ‍read more

Finding someone experienced to repair our pool's surface, work on our pavers and match/replace the…read morecoping, was quite a challenge. Ultimate Pool Remodel Of Tampa Bay truly delivered on every detail! From the first phone call (Jason), every person that was involved with the project provided excellent service, knowledge, professionalism, and follow-up. Gabe, Orlando and their crew gave 101% to all aspects of the job. They took on a project that others found daunting. The beach entry to the pool was not conventional, and they did a remarkable job of finding a solution, and redoing it beyond what we thought was possible. Their integrity, along with their attention to detail, is truly impressive. They cared about the aesthetics, matching difficult colors, textures, as much as they did the physical delivery of the project. Communication before, during, and even after, to check in, was impressive. The pool looks great, thank you! We highly recommend Ultimate Pool!

Obviously, in this damn age, you don't know who you're hiring or if they're even going to show up…read moreafter you give them a deposit. Thankfully we made a great choice using ultimate pool remodel company. They were very courteous and respectful, answered multiple questions and reply to emails and phone calls quickly. Their was very professional and knowledgeable. And in the end did fantastic work. They were not the most expensive they were not the cheapest. They were right in the middle and we're glad we chose them for the value. They did amazing work. What made it better is they kept the timeframe that they said it would need to be done. Although our job was small, they took the time to do it right and make it look great. Thank you to all their staff for their work.

Update: I was contacted and we discussed all my concerns. They were quick to provide some chlorine…read moretablets and ensure that I was happy. I appreciated the communication and kindness! **************************************************** Overall happy because they kept my pool nice and clear. Communication could be much better. One visit, they removed my pool robot-vac and set it aside. The visit log just simply said "vacuum not working". It had just been working the day prior, so I took a look and it had a piece of mulch that caused it to seize up. Removed the debris, and it worked just fine. No big deal. On another visit, we noticed they did not put any chlorine tablets in the floater. It was just empty. A few days before their next visit, I put my own chlorine tablets in the floater. But when they did their weekly visit, I come home to find the floater set aside on the pool deck with NO tablets in it. My brand new tablets I had just put in the floater were just gone. The visit log said, "Need a new chlorine floater" It was an old floater so the "floor" of it fell out (but you could put it back and as long as you gently place it back in the pool, it held the tablets). I called them and left a voicemail describing how my tablets just disappeared because they decided the floater is no good. I said it would be helpful if they would at least leave 2-3 tablets for me so I can put them in a new floater. So that was annoying, and they didn't even call back. Finally, I had been planning to take over pool care on my own, so I later sent an email letting them know. I know they got the message because they didn't come, but it just would be nice to be acknowledged when customers call or email. Again, overall, they kept the pool clear, so I appreciate that much. If I could do half stars, I'd say 3.5 out of 5. Keep in mind that while they empty baskets (including the one at your pool equipment), you (or someone) still needs to clean the filter once in a while. This helps your filter last longer and do a more efficient job.

Called them for service. Uses answering service. They did not call back after 2 days.read more

Paying for pool cleaning but at the very least they did vacuum and wipe tiles when needed. Many…read moreweeks, nothing at all. When we asked them to clean the filter as we suspected it wasn't being done, the worker didn't know how to get it off so he called his manager. needless to say it was a mess. After many complaints and installing cameras for us to really know that they were doing nothing we were told we complained too much! I just wanted my pool cleaned and maintained properly, considering i paid $160 a month! Needless to say, don't recommend and moved on!

Well I've had pool troopers for a year or so and when it was cold everything was great! Spring and…read moresummer roll in and the pool became an awful mess. I had to call to complain a handful of times because the pool was green and they weren't sweeping the walls or steps which is what I pay for. On top of that, after it wasn't getting better after multiple complaints I took a look at the filter and it was swamp green. I called a handful of time after that to confirm they are supposed to clean the filter and they said yes every time. I called to cancel but I did pay through the month to have them come out but of course no one has showed up. ****UPDATE****** I spoke to Patrick and had such a nice conversation and assured me he would have the company make it right. They were prompt and Jose was so nice when he came out. He even fished a black snake out of the pool. He also apologized and gave me his card and told him to let him know if there were anymore issues. This company made it right and I can absolutely respect that.