We called John Lock to service our furnaces. They gave us an appointment time window, never showed…read moreup, never called. It was very difficult to reach anybody as they were "trying out" their new AI system. Finally got the tech who was very nice and competent. We signed up for their "club". Recently, they gave us an appointment to work on a humidifier......same problem.....no one shows up, no one calls....we are quitting their "club" and trying to get our money back. We paid $900+ for the club and the service on 3 furnaces....not cheap but poor value with customer service like that.

Wow with a capital W!!! Today John Lock installed a split…read moresystem AC unit at our home and what a super job! First thing is the rolled out the tarp for walking and fallen debris. I cannot express how nice it feels to know that this local business KNOWS their professional trade! Each team member is professional in appearance; professional in knowledge and experience; and most importantly - respectful and friendly. We've had one other company years ago and besides having questionable work ethics, not sure if the technician had the experience and knowledge to swing a wrench. Basically that company was dismissed and replaced by a company that knows their 'stuff'.... John Lock Heating! There is more I can say but I think you get the message that you do not need to look further... JOHN LOCK can become your one stop shop. Give them a call or visit their location. It's a family run business with skills that deem each employee as Master Craftsman.

I've called Apollo Electric to do some work at my house but I'm very disappointed in what I…read morereceived. I had some trouble with my switch and Zvanko wanted to charge me $300 to replace it, which I later looked up was only $5 switch!!! He was very rude and disrespectful! Please avoid him at all cost!

Some people will focus on Zvonko's credentials : he's a master electrician; the cost conscious…read moreamong us will focus on his price : his fees are a bargain for the quality of his work - you get MORE than you pay for. I would like to point out Zvonko's attention to detail . I am all about safety and Zvonko does it right. I have the peace of mind that my electrical is SAFE and he planned for issues I didn't even foresee. He came up with creative solutions to make my project BETTER.

This company super bad, replaced a used AC starting capacitor charged me more than$400. The part…read moreonly less than $20. Don't use any service from sunbeam. Also they refuse to provide invoice or receipt, I called them several times, and laterly I gave up, please everyone avoid this cheating company!!!

After feeling the humidity going sky high and my thermostat reading 75°…read moreI noticed my carpet in spare room was wet, so I opened the furnace room panel and it was all wet and dripping on the floor into the room next to it. The guy who serviced it last did a bad solder job so they finally fixed it 2 days ago. 4 different ppl have worked on it! If it leaks again and my carpet gets moldy I'm gonna get a new carpet at their expense

Honestly? These guys were fantastic. I've dealt with contractors before and was expecting delays…read moreand extra charges, but nope -- Robert's team showed up when they said they would, did solid work, and stuck to the price. We had a full roof replacement, and it only took them two days. They even fixed a section of fascia I didn't realize was loose -- no charge. That kind of thing goes a long way.

After a big snowstorm, we had loose shingles and a leak in the attic. Called Robert Benevento…read moreRoofing and they had a crew out quick. The guys were friendly, explained everything clearly, and had it all fixed up in no time. Big thanks to the team--highly recommend!

We moved to Niagara-on-the-Lake in September. The townhouse that I purchased requires an update to…read morethe HVAC system. I called Upper Canada Mechanical and Dan Plomish answered the phone on the first ring. As soon as I described the system that I have he knew the complex where my home is located and has done work for some of my neighbours. Dan and his crew arrived at the scheduled time and began the task to remove the old system to get a much more energy efficient and quiet system in the house. They put down work mats and were careful to make sure our two house cats didn't get out the door as they came and went. I am confident that I wasn't be sold anything more than what I need to accomplish my goal. We are extremely happy with the job that was done as well as with the equipment that was installed. I would highly recommend Dan if you need any HVAC work. On a side note, as we are new to the area, Dan was great at giving us the names of other local contractors, plumbers, etc. with whom he has confidence. We have been in touch with some of them and are impressed with the friendly and quick attention to our needs after mentioning Dan's name.

Called for service twice - 1st time Dan said he would call back next week when he wasn't so busy…read more Never called back - 2nd time Dan said he would call me back in 10 minutes. Again, never called back. I understand people being busy and losing track of who called and who should be called back. However; if you are so busy that you don't need the work, then be courteous and tell it as it is. I also understand that some people are racist and perhaps don't like the origins of my name or my phone number's area code. Either way, this is no way of running a business. Lou.

Duane worked things out (after some personal issues) and completed our project with his typical…read morehigh quality work.

Awesome work force, great granite selection, friendly staff, really nice experience working with…read morethem. My second time using them and am very satisfied with their professionalism, speed and awesome installation.