The customer service was horrible. I had multiple measurements (which led to at least a month of…read moredelays) and another significant delay in getting my product even though the company knew months ahead of time what I ordered. It took two months for anyone other than my service rep to call me, even after repeated requests. When the owner finally called, he barely apologized and had no remorse about my poor experience.

My countertop does look good however I was not happy with their install process. They came out and…read moremeasured on a Saturday my contractor went and looked at it on the following Friday. The install was scheduled for the following Friday. That is two weeks and a week after it was ready. This was one counter a bathroom vanity. Was told they would be installing Friday morning. They called and said they would be there between 3:30 and 4:00. I had dinner plans. They never showed up until 5:45. I have had kitchen counter tops installed and it was about 5 days from measure to install. I would not recommend them.

I believe this business has closed. We did have them install a Corian surround shower kit in Jan…read more2005. All was well until 5 days ago when a crack appeared in one of the walls. There doesn't seem to be a Corian service company available to make any repairs.

Complete disaster!!!…read more Save yourself your time and money and never use this company. Delayed multiple times, Recommended the wrong sink which I had to return (at my expense) Awful customer service This is the kind of company that you have to constantly call to see if they are doing their job. I really wonder how companies like this are still in business. Take my advice and go ANYWHERE else. Avoid these jokers...

We just did a major kitchen renovation which also involved new flooring throughout our first floor…read more Empire handled everything! The porcelain tile flooring install, wall demo and construction, electrical, plumbing, cabinetry, countertops, tile backsplash, and painting. I can't express how much we adore our kitchen and how wonderful they were to work with. Aaron, our designer was awesome! He listened to what I wanted, had great suggestions and we ended up with the kitchen of our dreams. The contractors were extremely professional and meticulous! Their attention to detail was astounding. I would recommend Empire to anyone!

We recently did a complete kitchen renovation and wanted to find the best quality and value…read more Empire Granite provided personalized and flawless service every step of the way. I found exactly the right piece of granite. Rachel has a great eye and helped me feel comfortable with the piece I selected. There was no pressure to order. We were impressed with the whole process and the employees from Rachel to Rob to Travis and Gary, who installed our three pieces of granite right on time. Each was a consummate professional. Thank you, Empire Granite!

Highly recommend! A few years ago we updated our kitchen and we were very pleased with the…read morecountertop. Looks awesome. Most recently we updated our fireplace and they did our surround and it also looks great. Very good workmanship, attention to detail and competitive price. Geary Yarnes

From the owner: With being such a small business family-owned located in the industrial area of Lockport, we pride…read moreourselves on outstanding customer service throughout your whole process. Our work reflects how we feel about every customer's job, it has been described through our five star ratings.

If you do business with Sortie, be prepared to fight extensively simply to get what you pay for…read more Sortie had to return four times after the initial install to fix blatant, careless mistakes. One in particular involved an installer cracking the countertop and gluing it together as if nobody would notice. I'm convinced the company has grown to the point where some of their installers are inexperienced. Every time we called Sortie to complain about obvious mistakes by the installers, we were fed incredibly illogical reasons on why the major mistakes by the installers were not their fault. Sortie eventually had skilled workers come to fix the issues but this was not easy. Basically, if Sortie threw a baseball through your window, they would vigorously blame the window and the baseball to escape accountability.

Buyer beware... We used Sortie indirectly through a builder. Throughout of dealings with them,…read morethey were unprofessional, tried to sell us granite with a crack and installed our quartz countertop with two noticable defects and refused to make it right. Take you money elsewhere. Have a good day! -Disgruntled Customer