What a quick and professional experience! There was no wait. The person at the counter was…read moreefficient and friendly. Took all of 5 minutes! Will definitely use this service again next time I travel.

Fast service, good rates, easy pick up, saved a lot of stress. Easy to find at the mallread more

Absolutely DO NOT USE International Currency Exchange (ICE). Complete ripoff when buying/selling…read morecurrency. Buying currency was $70 lower than buying from bank; i.e. $500US = 355 Euros while the Bank rate was 430Euros. Converting back from Euros to USD would be $200. Complete RIP-OFF and SCAM. Get foreign currency from your bank and most only charge $10 and it only takes one business day.

I thought the service was goog, however the fee in my mind was excessive, 28.00 on a 461.00…read moreexchange.

Quick. Efficient. Pleasant service. The Yelp check in bonus was a nice touch…read more This is located close to the food court so snacks are the icing on the cake.

Limited currency options, even to buy/exchange for USD…read more Won't take foreign coins, but sure did give me a handful of US half dollar coins instead of bills. Now I have to deal with these giant US coins and also keep looking for somewhere to exhange the remaining currency.

We don't have enough background from this company to give full stars so this is a first impression…read morerating and first impression was good. The location near us is a hq building, very attractive, huge, with dedicated parking, a little coffee kiosk outside, and even a food truck (probably for the staff not for us lol) at lunchtime. Very urban vibe. We were greeted cordially, big smiles, and seen by a consultant within a very few minutes. The consultant was calm, professional, fast. We're so happy we came by.

I went to the bank to get a debit card and I was somewhat impressed that they can print the debit…read morecard and give it you right then and there. You don't need to wait for it to get it in a mail 5 to 7 business days to receive your card.

My experience with WSECU was extremely disappointing. I contacted the credit union seeking basic…read moreinformation regarding a loan account and was assisted by Julie. Unfortunately, I found her demeanor to be rude, condescending, and unprofessional. Rather than providing assistance or directing me to someone who could help, I felt as though I was being interrogated about why I needed the information. The tone of the conversation was dismissive and lacked the courtesy and respect that customers deserve. Customer service should be built on professionalism, patience, and respect. Even when information cannot be provided, there is a respectful way to communicate that to customers. Based on this experience, I was left feeling frustrated and undervalued. I hope management reviews customer service standards and provides additional training to ensure future customers are treated with dignity and respect.

We really appreciate WSECU. We were called by the credit union's fraud dept who asked if we'd made…read morea charge of $270(we hadn't). Immediately they blocked our card and sent new ones. The next day the money was back in our account and today we received written confirmation. We LOVE WSECU We've been with them since they opened their doors and we will never leave. If you need a new financial institution choose WSECU, you won't regret it.

Worst branch ever. I deal with branch all over and the manager here Veronica doesn't know her…read morebusiness. It's a shame the last manager was great Wells Fargo should really do better!

WARNING: DO NOT CHOOSE Wells Fargo for business account needs. WF failed to set up my account…read moreproperly 4+yrs ago so they ask just asked me 4+ yrs later to fill out a missing beneficiary form. I did so at the branch as soon as received the one and only letter in the mail (did not even receive a phone call warning). The branch staff was friendly but "loss prevention" aka the virtual customer service teams still could not lift the hold on our account after spending hours trying to reach the proper dept via WF CS lines to find someone to fix the issue. Only to have them still close my business accounts without proper communication back to me, leaving us in a lurch, forcing us to open a new business account elsewhere to ensure our business transactions are uninterrupted, because they no longer want my business due to a paperwork mistake created by themselves! I am spending days of work to set up all new accounts elsewhere and redo all our ACH bill payments. Even the branch associates complain of getting proper help for their customers due to lack of system processes and escalations. I have never experienced such disregard, lack of ethics, and disrespect to customers from a bank. Avoid WF at all costs!!! No stars but this forces me to select a star!

12 people in line at 1:15pm. 1 teller helping…read more 2 people at desk helping people. Another person in back not helping guest. Seems a bit lopsided from a staffing support.

Worst Experience Opening a Business Account!!!! Two appointments and they didn't open…read more I rarely leave negative reviews, but after multiple visits to this Wells Fargo location, I feel obligated to warn others -- especially those looking to open a business account. We scheduled an appointment in advance to open a business account. When we arrived on Friday and checked in, we waited until Emily, our assigned consultant, approached us around 4:00-4:15 PM. She immediately informed us she was running behind with another client and might not be able to see us. We offered to wait, which we did -- and after about 5 minutes she became available. However, by the time we actually sat down with her, we were already 15 minutes past our scheduled appointment time, through no fault of our own. The first obstacle: Emily asked whether we had our business documents printed on paper. We had everything in PDF format and offered to share them digitally. She refused, insisting on physical printouts only. We suggested printing them at the nearby UPS store -- literally a minute away -- which we did. More time wasted. By the time we returned and sat down to actually open the account at 4:18 PM, Emily made a point of mentioning that her shift ended at 5:00 PM and she would "do her best." This felt deeply unprofessional given that she had spent a significant portion of our appointment time with other clients, causing the delay in the first place -- leaving us with barely 40 minutes to complete the process. From the moment we walked in, we felt unwelcome -- as though the staff was looking for any reason not to serve us. Near the end of the process, Emily asked about our citizenship. We explained we are Ukrainian nationals but hold all the necessary U.S. documents: business paperwork, ID, Social Security, and a Wells Fargo card. She said the system was flagging our Ukrainian documents and that she couldn't proceed without a manager -- who happened to be absent that day. She scheduled us for a follow-up appointment on Monday and said she would call to confirm what documents we needed to bring. She called the next day and said no additional documents were needed after all. This was frustrating and frankly absurd -- as if we have nothing better to do than drive back repeatedly for appointments that could have been handled the first time. Monday's appointment was no better. We arrived on time (again, they were 15 minutes late -- the second time this happened). A different consultant, Lily, took over. Unfortunately, my husband had forgotten his physical ID and only had a photo of it on his phone. We asked if his Wells Fargo card could serve as identification -- it could not. We then asked whether we could open the account under my name only, since I had my ID. At that suggestion, Lily let out an audible, heavy sigh. That said everything. To summarize: -- Two appointments, both started 15 minutes late -- Staff who visibly did not want to serve us -- An unnecessary trip to UPS to print documents that turned out not to be required -- A consultant (Emily) who appeared to be doing this for the first time and didn't know basic account opening requirements -- Zero professionalism, zero warmth I have banked with Wells Fargo before and never experienced anything like this. This specific location is not equipped to handle business account openings -- neither in terms of knowledge nor customer service. I would not recommend it to anyone, and especially not to those opening a business account for the first time.

The people here are so friendly! I'm happy to go in since it's always a nice experience interacting…read morewith them

Prompt, friendly and welcoming! Banking isn't always the most fun, but was pleasantly surprised by…read morehow nice and quick everyone was :)

Pros -Clean professional environment…read more-Amazing Customer Service Cons -Their card printing machine was broken when we were there so we couldn't get a debit card. (Which isn't a huge deal because we were just advised to go to a branch close by) My bf and I have recently moved to this city and have decided to join BECU. As based on reviews, we heard this is one of the better credit unions of the area. We were helped by an employee named Austin. And he was amazing!! My bf has never been with a credit union so we were asking for Austin to explain everything to us. And Austin went above and beyond to explain every single process and to make us feel comfortable and safe with this bank. Austin's customer service provided was an easy 10/10. I am not sure why this branch doesn't have a good review as we are more than satisfied with the service received by Austin!

Applied for a HELOC in the summer of 2024 and began drawing on it in the summer of 2025 for a major…read morehome renovation. As the projects progressed, it became clear that there were some additional issues that needed to be addressed under the surface. Overwhelmed, I contacted BECU to see if my HELOC amount could be increased. After a very reassuring, lovely phone call, it appeared that I would qualify for a larger amount that could cushion the blow of these unforeseen expenses and allow me to complete the project. Received a phone call today letting me know that, because the project is currently ongoing, they can't complete the application--even though the representative I first spoke with assured me this would not be a problem, and it happens all the time. Between the time I spoke with the first representative and today, I've signed off on and committed to paying for the full renovation. How am I going to be able to pay for this? It takes BECU at least a month to process new applications. Feeling completely betrayed and misled by BECU. Horrible.