Beth and Corinne were amazing to work with. My husband and I have been working to purchase our…read morefirst home together for quite some time. They guided us through this process and were always available to us and made this process so easy. We are so very happy in our new home! Thank you ladies - we are referring you to everyone we know looking to buy!

I used The Mortgage Company to purchase my first home here in PA…read more I was denied a loan from TD Bank and was referred to this company by my buyer's agent at the time. I worked directly with Larry Ahner who was great and extremely informative. Larry explained the steps and the process and did his very best to help me get approved for the home loan. They were fast and effective and provided great and timely customer service. I would definitely recommend this lender to anyone looking to purchase a home in Monroe County, PA.

I was put in contact with Steve for financing as a first time home buyer. At first my impression of…read morehim was good and informative. However that quickly changed. When things began rolling with finding homes, and needing information from him regarding cost sheets and communication with my real estate agent, he was MIA, didn't answer calls, didn't respond in a timely manner. Then when he did respond, he was very short, without taking time to answer questions or give all the information that was necessary. Not very good, especially when many things with purchasing a home is already stressful and requires timely responses for deadlines. Needless to say, I did NOT move forward with him, I switched Lenders, which was a great choice!

My wife and I recently just finished our refinance with Steve and had a great experience. Although…read moreslowed by COVID, Steve and his team of mortgage professionals answered ALL of our questions and explained what to expect along the way. When the rates are as low as they are, we couldn't help but jump at the opportunity to take advantage. We knew going in that during this COVID crisis it may be challenging but Steve and his team were there for us. We have since referred a few of our close friends and neighbors to Steve and they are jumping on the refinance wagon as well! Keep up the good work Steve! If you're located in the Lehigh County area and looking to refinance your home or property, do not hesitate to give Steve a call.

Well I complained in person and a guy named Michael had to call the company of the phone thingy and…read morefound a setting was wrong. So I retract my complaint. I should have went and complained in person long ago. Ultimately I guessed it wasn't their fault. Thanks Michael.

This bank is absolutely horrid and has put me into a terrible financial situation due to the…read moreincompetence of their staff. I had issues with a fraud case and instead of telling me I would get a "provisional credit" I got told I got a REFUND. So when I got the money to where it was owed to everybody I was screwed because I realized I had a thousand plus dollars taken away from me by the bank because it wasnt a REFUND and was a CREDIT. They are the equivalent to thieves

As a first-time homebuyer, working with Michael and his team was awesome. He was very easy to…read morereach, always kept me in the loop, and explained everything in a way that actually made sense. The whole process felt way less stressful thanks to his communication, and we closed smoothly without any issues. Highly recommend!

We financed a new construction home through this branch and were highly engaged borrowers…read morethroughout the entire process, asking detailed questions and following up at every stage. Within our float-down window, one team member sent us written rate options with no deadline and explicit language that waiting was equally valid. The very next day we were actively emailing a different member of the same team, confirmed they needed nothing from us, and were never told these two people were managing separate parts of our file. Over the following weeks we had active contact with three team members including the branch manager directly. One team member sent a written apology mid-process for missing our emails entirely. While our questions went unanswered, the branch manager sent an automated marketing email with the subject line "You've Got a Team Behind You" -- a mass mailing, not a personal check-in. We discovered five days before settlement that our disclosures still showed our original locked rate with no prior warning. The rate was not corrected until three days before closing and only after we forced the issue. When we raised this, the branch manager's written response was that it is "very tricky to try and read everyone's mind." On closing day, his only acknowledgment was that he was "sorry about any confusion." The rate available to us in writing would have saved over $15,000 over the life of the loan. No genuine apology was ever offered and no responsibility was acknowledged. After going through this experience we also noted that other reviewers have described similar issues with this loan officer, including difficulty getting responses and last-minute communication failures. This does not appear to be an isolated incident. If you are a detail-oriented borrower who expects your loan team to actively manage open decisions on your file, be aware of how this branch operates.

As a Realtor, I have been sending my clients to Mortgage America for years - easily 10+ years. For…read morethe most part, rates are best and lender costs lower than others. Have used several agents with always the same and best dedicated service from start to finish, making the transaction seemless for my Buyers!

As a first time home buyer Matt and his people made it easy. They helped us step by step and were…read morealways available if I had questions. Would recommend them to anyone looking for a mortgage.

Shawn Benedix has the expertise to help individuals with loan programs designed for individual with…read morefinancial needs. He has access to 220 lenders as a mortgage broker at NEXA Mortgage.

From the owner: I am here for you! "It's your home for life, not your loan…read morefor life. We can get you a better price on a loan down the road, but we cannot get you a better price on the home down the road." Main stream media does not want you to know and they are not being transparent, when reporting news about interest rates. I educate you and let you decide after you have the facts. "Helping 1 person may not change the world, but could change the whole world for 1 person." I have access to 220 lenders

Very poor customer service with a mortgage representative. Very rude-he had minimal information but…read moredismissed me on a dime. Actively looking to switch banks because of this.

They told me they couldn't print a new card for me because they were closing but then printed one…read morefor another customer that came in with me. I guess they just didn't want to work!

Awesome experience very professional really made the home buying experience a pleasure !read more

In a truly overwhelming process, the Perna's were the most helpful people a first time home buyer…read morecould've hoped for. The Perna's navigated me through all phases of the process well beyond my expectations and, acted positively on my behalf when the process met some unexpected hurdles. They were very attentive; returning my numerous phone calls and hundreds of emails in a timely fashion and their explanations were always thorough and clear. I would certainly recommend Perna Mortgage to any first time home buyer.

I have used this bank for a long time, and while I have always had friendly interactions in-person,…read morethe trouble started when I was no longer 100% local. I kept this bank when I went to college, and even though I consistently told them I would be between Allentown and Long Island, there were holds put on my card somewhat frequently for normal purchases. I pushed through, mainly for the longevity I'd been with them and my family's relationships with them as well. Flash forward to now, when I frequently travel between NYC, Orlando, Chicago, and Allentown. Not only are holds put on my card even when I specifically call them and tell them I'm travelling, they actually YELLED at me that I had to change my billing address even though the address listed is one of the homes that I frequent. When I refused, they insisted by sending me the form to complete. No thank you, that's one of my homes. To further make it difficult to use your debit card, any time you use one of the mobile POS systems that smaller businesses and things like fairs and flee markets have, it is flagged because the billing address is somewhere else. Unlike other banks that send you an email and ask if it's you, they instead put a hold on your whole card without verifying with you. Overall, just inconvenient, and often lacks friendly service over the phone. If you want to be lectured by "customer service" representatives, look no further. It's a shame too- the building is beautiful and some of the people I've spoken to there have been really nice, it's either a few with bad attitudes or maybe they decide to drop the charade over the phone. UPDATE: When American Bank did not have my new number (which I faxed in over 4 weeks ago because it needed to be a written change if it was phone number and email, and was told their system was down but they were sure they got it), they contacted my father instead, who also banks there. It should be noted I'm in my late 20s. User beware if you give an honest review here, they will call your parents.

I've been with American Bank for more than 5 years. I've had excellent customer service, like the…read morefact that I can use 2 ATMS ( foreign) at no charge, convenient location, and knowledgable staff. My primary benefit using this bank is no fee checks ( I'm a "senior", and I use their online banking for almost all of my bill payments. This saves me time and money. I also like the fact they have some Saturday hours. The location is closeby and convenient. It is a bit of a downside because there are no branches.