Upon arriving at 12:45 to request a new card, I was dismayed to find that there were only three staff members available to assist customers. Furthermore, I was informed that one staff member had a client scheduled for 1 pm, another was due to go on lunch break at the same time, and the whereabouts of the third staff member were unknown.
Despite my urgent request, I was given three unacceptable options: travel to other branches for immediate service (harbor east or Charles Street), or to wait for an hour until all staff members were available. This level of service is simply unacceptable.
Addtionally, it was disheartening to observe that one staff member appeared to be taking advantage of a supposed "early lunch grace period" to relax and use their phone, rather than attending to customers' needs diligently.
I am appalled by the lack of professionalism and efficiency displayed by your staff. It is evident that the hiring and training processes at your branch need to be reassessed urgently. I was left with no choice but to walk 20 minutes to the Harbor East branch to obtain the service I needed, all because the staff at your branch were unable or unwilling to assist me promptly.
It is worth noting that the bank was not crowded at the time of my visit, with only a handful of customers present. Despite the low traffic, the level of service provided fell far below expectations. read more
