Honestly this branch giras from great to horrible costumer service. I needed an affidavit and they…read moresaid they could not help me. Even-though I'm a member and the paperwork is for me. They can't as the leaseholder is not a member. Thanks for nothing. I'll only bank with you as is near and convenience nothing else. Maybe they should change their approach to costumers as you see you have 2 and half stars. Read the reviews and take in consideration your costumers.

Don't not waste your F-ING TIME AT THIS LOCATION -- IT'S WORSE THAN WAITING IN LINE AT THE DMV IN…read moreHELL! Never the damm fact that no one speaks FING english, it's like the FING UN in there. WTF!! I have been an NFCU member for over 32 years -- joined the NFCU in GITMO -- and for the first time in 32 years I am considering changing financial institutions. Don't know what the hell has happened NFCU over the last year. But the board of directors need to pull their collective heads put of their asses.

Berke & Herbert recently bought out Summit Community Bank. The merger has been a colossal…read morecatastrophic failure! They completely shut down access to my checking account so I could not access online banking. Even after spending 45 minutes on the phone with an account specialist they still could not give me access to my account until several days later.They canceled my debit without any notice and Did not send me a new card. I had to actually go to the local branch and wait over 1/2 hr to get a new card. They completely eliminated the Summit online banking experience and replaced it with their own Berke & Herbert interface WHICH SUCKS. The summit online banking user interface was much more sophisticated and easier to use and gave the customer more capabilities for categorization abilities and easy search criteria. This experience is reminiscent of the merger between Wachovia and Wells Fargo which was so disorganized that the bank lost thousands of customers!. If you are considering doing business with Burke and Herbert I recommend you employ the services of another Banking Institution because , Clearly B&H has no idea what customer Service means!

Burke & Herbert Bank on Fern St in Alexandria is a wonderful bank The tellers and especially the…read moremanager with all her financial knowledge.This bank is very courteous and they make you feel like family.Thank you Burke&Herbert.

This branch is incapable of providing service to customers. First they require an appointment to…read morespeak with.a "Banker". How do I make the appointment? Their info is to call the branch--but they never answer the phones. Could go online--no, they have limited options for scheduling an appointment (including opening a new account) but I need to talk with someone re another matter so I can't make an appointment online. So I drive to the branch in an attempt to speak with someone--their response is make an appointment--I've tried! A complete clown show

Be aware, if you open an account, you need cash otherwise your account will be on hold for around…read moretwo weeks and you could not use your money, they tell you that all is explained in the documents given to you, how many people sits down to read the documents and how many people would think in the many things that could create an issue with your money. Bad service, bad bad, ask many questions otherwise the answer will be: is all in the papers we gave you.

Going, going, gone. I haven't had quite the bad customer service here, but have pulled out like a…read moreKennedy. Accounts closed and thank goodness. When your bank makes you work harder that's a problem. I've found the people in here decent, but their technology laughable. It's Amish style here, and as a caveman, their services at best are mediocre. That's being kind. A cluster of a location. Good luck getting out of here. Their CDs even with the federal reserve aren't nothing worthwhile. All of their supposed financial tools, have nothing on a credit union. I'm glad to be away and also, their affiliates suck. I mean it. Being a member of BOA means you can get all kinds of telemarketing calls from their partners. No thanks and never again.

Me and my husband come this bank around over 10 years, staffs and managers over here always welcome…read morewith smile and helpful, never let customers alot of waiting time but solve the problem. Specialy "Ankita", every single time I'm walk in, she's always keep an eye every single customer and trying the best she can to help me out. Because of the team here make us keeping continue with BOA. Thanks you for your guys service.

I have been banking with TD Bank since May of 2014, and the bank abruptly ended the relationship…read more I received a letter in the mail indicating they will be closing all of my accounts. When I called the branch and customer service numbers, no one gave me an explanation for why my accounts were being closed. This branch also doesn't answer the telephone or return telephone calls. I do not recommend doing business with them.

Love the customer service at this branch. I had called needing red envelopes that they were giving…read moreout in celebration of recent Chinese New Year for my son's school international club activities. Danielle was super accomodating and gave them to my son when he came to pick them up. I don't usually come to this branch because it's a little out of my way but in seeing how awesome their customer service is today.. This location has now become my preferred bank location.. all my friends will def hear about this!!! Thanks Danielle!

Very nice employees. Have no concerns here, although the phone line, can lead to waits in excess of…read moretwenty minutes. Time is money. That has dampened my enthusiasm. Yet I will say once on the line, professional folks who will assist. This is one of the best branches. The reason is simple. It's not as busy as their other locations. Also the ATM and change counter work here. That's helpful. Nice folks and good service. Their rates are fairly competitive also.

Seems to be more reliable. Someone is always there to answer questions and the ATM works.read more

Terrible. This used to be my bank but I moved and am just visiting the area. Maybe I forgot how bad…read morethe service is or maybe I just got a rude rep. Either way, the teller with the short hair sucks. She told me to wait (I was the only one in line) because she was helping people in the drive through which is fine, then when she was available, I told her I had a deposit and she stares at me for a few seconds before saying I should've used the ATM. Excuse me? Do your job and a greeting would've been nice. After completing my deposit, she tells me I should switch my account to something else and tries to sell me something. I say maybe later and she insists I should go sit down to talk with someone. I say I don't live in the area and she can't hear me so she says "what?" all rudely. Anyway, during our little transaction a line actually formed so you'd think rather than trying to sell me something, she should help the next person since she initially told me NOT to wait for a teller anyway. She makes me want to leave boa altogether. If you're thinking about leaving boa, go visit her and you'll definitely close your account!

I went in to get foreign currency and they pulled me to the side and offered me a credit card --…read morewhich I was approved for-- only for me to leave and find out the same card gave a 10,000 point sign-up bonus if applied online. That day I also transferred 20k into a retirement account with them. I went back in and they wouldn't give me the 10,000 points offer.... so I closed my checking account with them and will soon cancel both the old and new credit cards I have with them. Once the grace period is over, I will pull the retirement account too. I want to bank somewhere my business is worth MORE than their ability to let go of 10,000 "virtual points". This was my last straw of a few run-ins I've had with BOA since I started banking with the company back in 2001. The consultant had such a surprised look on her face when I said it's easy for me to pull my checking account and open one up with another bank and get $100 (the equivalent of 10,000 BOA credit card points) as a sign up bonus for being a new checking account customer. Banks need to weigh their options when being stubborn about stuff that's so simple for them to resolve.

Poor customer service the last two times I went inside for assistance. I went to a different…read morelocation and they were much more helpful.

Bank of America is not very customer service oriented, but this branch is THE WORST. I go in the…read morebranch no one acknowledges me & there are 3 managers sitting there...only 1 working with a client. So it takes 10 minutes for anyone to say hello. Then when she finds out I am not a BofA customer but someone there to ask a question, she dismisses me & will not answer my question. She said before this she had someone coming in within 5 mins but neither of the other 2 managers could answer any questions. I tried to speak to customer service on the phone but you can not reach a human unless you have an acct. number. That is no help at all. On the phone I was told to go to a branch. Everyone shuffles you around to someone else. Again, they were rude & there is NO customer service at this bank!

The Wells Fargo Bank branch at Old Keene Mill Road and Rolling Road in West Springfield is a good…read moreone. The drive-through moves quickly and the tellers are friendly. As a Wells Fargo customer I've used the inside notary and Medallion Seal services. The branch stocks Euros and UK Pounds in foreign currency for exchange services. Other currencies are available for a fee and must be ordered in advance. Downsides: The ATM sometimes runs out of money after a long weekend. The corner location makes the bank difficult to reach and then exit and return from the same direction.

Wells (Worth Less) Fargo,…read more After a number of significant, rather epic, fails on the part of this Well Fargo office, I find myself in a position where I have no reasonable choice but to end a previously good relationship with the bank. This relationship existed for well over 15 years and across multiple states. I have attempted multiple times to transfer funds via "bill pay" to pay out a trust balance. The system does apparently not allow that. After several unsuccessful attempts, I called tech support and they were unable to correct the situation. Today I went to my nearest WF Bank. The clerk displayed ineptitude, or maybe just laziness, and stated she was not able to help me. The person I was speaking with said "I don't understand what the system is doing and don't know how to fix it." Then she told me to go home and call their 800 number. All this over a "little" $20,000 transaction, and, forget the fact that I have, as she saw and noted, another $50k in other accounts with them. Grrr, Well enough said. I give up on you Wells Fargo. All my accounts with you will be closed as soon as possible. Good bye.