This is a great bank branch. There is rarely a wait, and the staff here is extremely helpful and…read moreaccommodating. They have dog treats for the dogs that are in cars that go through the drive through. The only challenges are that there is not a drive up ATM, and finding a parking spot can be a real challenge.

Adding an extra star because the location itself is a beautiful historic building. Unfortunately,…read moremy experience inside was one star. For context: I have banked with key and this account for 13 years, and I've never had a bad experience. I visited the Key Chagrin Falls branch on 2/20 at 2:30 PM to deposit a check that had been signed over to me, something I have done many times before without any issue. The person the check was written to was with me, we both had photo IDs (this is what I was told the policy was), and the check was a Key Bank check. The teller called over a manager who was extremely rude and condescending. I had never previously been told that depositing a check in this manner would be a problem. Instead of explaining any policy respectfully, he spoke to me in a dismissive and unhelpful way. If there is a policy change, that is completely fine. However, after doing this multiple times without issue, it was frustrating to suddenly be treated like I was doing something wrong. What made it worse was the attitude. I went to another branch afterward and was immediately helped with kindness and professionalism. There was no need for the condescension. Customer service matters, especially in banking. 13 years and I've never had a Key employee make me feel uncomfortable, but this guy was on one... Wild...if you can't be kind and patient with people, don't work with people. Maybe a cubical job is more his vibe?

We had an excellent experience at this Chase Bank and will definitely be returning to this…read morelocation. We called with a question and received outstanding customer service. When we went through the drive-thru, we also had amazing customer service there. Everyone working here is super friendly, extremely helpful, and they work quickly and efficiently. I highly recommend this Chase Bank!

If you're looking to buy a home I absolutely recommend Steve Greenwald and his team at Fifth Third…read moreBank. We worked with Steve for over 2 years, going through house after house and every time Steve was there to provide expert knowledge. He made us feel very comfortable throughout the buying process and provided sound financial advice.

The employees at this branch are usually in a bad mood and rude would recommend going anywhere else!read more

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

Rarely am I a fan of big banks but this branch consistently appears to make a consistent effort to…read moreannoy, frustrate, and degrade customers that have made the mistake of walking in their doors. If you can avoid this branch - strongly recommend it

Well this story starts 9/19/25 I went to the bank to deposit some funds I received for my finance'…read more I was told to deposit the funds they will sit for a few days and I can come back to retrieve my funds. Ok no problem however when I go back Tuesday after the funds cleared the Branch Manager Tamira Bacon was in! She asked me for a few more documents to ensure I had all rights to deposit the funds! I even presented her with the POA. She told me she will call me in 30-60 minutes that was at 11am around 1pm I called her, she then proceeded to tell me that she have someone else looking at the paperwork and they should be done by 4pm. 4pm came and went still no returned call! I let it go till Friday! I go in earlier in the day she still telling me lies because EVERYTIME I spoke with the Customer Service line they continued to tell me Tamira Bacon is holding my funds then I come to find out she put a restriction on my account by Saturday 10/4/25 my account has been closed for no valid reason! They are still holding my finance' funds! This has been a horrendous experience I've been a Chase customer for years never had a problem now because of the amount of the funds all this extra mess has occurred! If anyone knows what else I can do or need more info please reach out to me! I need help

Never had any problems in my 6 years with Chase bank. Always friendly faces. The Covid safety…read moremeasures are reasonable. The staff is always willing to help me get what I need.