A young, but competent staff gets the job done quickly, efficiently, and without hassle. No…read morecomplaints at all.

First time here. I went inside to see one teller was busy with a customer. 2 workers were talking…read moreabout a transaction and then another worker went over to them. I stood in the lobby for a couple minutes and not one of them acknowledged me so I left and went thru the drive thru and had a better experience with the lady working the drive thru. I don't know her name but she needs commanded for a perfect drive thru experience. I give 0 stars for inside and 5 stars for the lady at the drive thru. It won't post until you give a star rating so the one is just to post this.

This is a follow up to my earlier review. I stopped in to see the manager. She is a kind, caring…read morewoman and really does understand "customer service". She is going to use my story as a tool in helping staff understand customer perception, I think things will improve there, I am willing to be open to their growth in this area and remain a customer.

I recently had a very pleasant experience at the Charodn branch. My husband and I have been banking…read morehere with our business needs for as long as we've lived in the county. I've recently left my position within his company as the payroll and bookkeeping lead, and my departure was seemless thanks to the young ladies at this branch and the one closest to our Mentor office. I can't recall her name, but there is a young lady that helped my husband who is hard of hearing due to medical issues in the past. She was very deliberate in her communication, repeated things as necessary, and was efficient and quick so he could get off his shaky legs. I believe she may have had hair of two colors, but he mostly remembered her smile.

So disappointing. First the tellers are removed. No checks can be cashed. There is an ATM machine…read moreinside for doing your own transactions. Managers are there to discuss banking and make loans. I heard that PNCs were closing out the security lock boxes. Instead of paying another annual fee for that, I took a bag and cleared out mine. The branch is rumored to close soon anyway. Very little personal service at this location.

GUYS THEY ARE CLOSING!!! After telling us for months they aren't closing now they are annnnnd you…read morecan't come in on sundays now! WTH PNC i have to switch banks now... do you know how many deposits a bill pays i have to switch over?

honestly my favorite chase location, even though there are some closer to my house. the workers are…read moreextremely patient and helpful with all my questions i had about openings a business account. Tanja Osap is exceptionally great at her job and i recommend seeing her for your banking needs.

Had a surprisingly great experience at this Chase location. Came in to do a few things that I had…read morebeen putting off and had the pleasure of getting the banker Kelly S. She was so friendly and helpful. I was helped right away and felt that even though I was there to do things that probably didn't benefit her, that I was still a valued customer. I highly recommend this branch.