I emailed Greg about getting my first home and we were trying to setup a time for him to call me at…read morework to begin the process. After the third email he completely stopped replying to me. Don't even waste your time with this guy. If it is too hard to respond to your customers emails, don't bother staying in business then.

Stay away from this company!!  These people will be very responsive until you lock your rate, and…read morethey'll ghost you until closing.  It took me almost 3 months (early Sep to end of Nov) from rate lock to close.  Also, my closing disclosure was incorrect but these people never corrected it.  Flat out lied that they'll correct it during recession period...and it NEVER happened.  Now I need to wait ~$3000 until my previous lender sends me for excess fund for 30 days.  Unprofessional, full of excuses.  I strongly do NOT recommend this company.

Service quality and the different products, it would be nice if they had Saturday branch open houursread more

Honestly not my favorite PNC. The customer service is lacking here. The tellers rather talk to each…read moreother than help the customer and look at you in disgust when you ask for help. The bankers are nice enough. I've had a few issues and they were able to resolve my issues and I walked away happy. Another thing I don't like here is the security guards. I get it's in a bad area so the security makes me feel better but they can be very aggressive. There was one that pretty much no matter where I stood it wasn't the right place and he kept directing me to different spots, and he wasn't very nice about it. I don't normally come to this one so I'm not really upset about the service since it's not my main branch.

My husband and I attended the first time homebuyers class here and had a great experience. We are…read moreorganized, motivated people who were ready to buy a house but just had no idea where to start. The class was an 8-hour crash course in mortgages, home inspection and so much more. We gained a lot of information in one day, and got our house hunt rolling. It was exactly the kick in the pants we needed to get started and feel confident about taking this step. The class is 8 hours long with a 1-hour break for lunch (either bring one or plan to go out to the nearby Chipotle, etc.). In addition to introduction and commentary by Andrew, they bring in professionals to talk about different pieces of the process. We heard from a mortgage loan officer, home inspector, insurance agent and attorney who specializes in real estate; they typically also have a realtor but Andrew filled in for our class. The program is partially funded by HUD and so the speakers can't actually advertise their business or pass out materials but can leave business cards and brochures behind. Most of the speakers stuck to that rule pretty well so it wasn't like a full day of commercials. We got lots of information in just one day and had opportunities to ask questions throughout. The most eye-opening part of it for me was the home inspector. I feel much more confident going into a home purchase now knowing the major problems that can happen, and the cost and expected lifespan for things like roofs, furnaces and water heaters. Every speaker had good information to share though. I do wish we'd had a chance to hear from a realtor as well. We walked away with heaps of notes and a large sort of textbook that's included with the class. I will say the mortgage portion was more heavily targeted toward buyers who need down payment assistance or are applying for some kind of aid, so if that's not you just hang tight for the first bit. But regardless of your situation, I think this class is a great way to get your bearings and prepare to buy a house!

From the owner: Strengthening communities through comprehensive economic and homeownership strategies. We…read morespecialize in homeownership promotion, foreclosure prevention, and first time home buyer education.

I really want to counterbalance the poor reviews from other customers, whose experiences were…read morecompletely opposite of what I have experienced with TruPartner Credit Union. I've been banking with TruPartner since 1981 (when they were Cincinnati Central Credit Union), and the staff have always been super friendly and helpful on the phone and in person. Their rates on CDs and loans have also been very competitive. In general, I prefer credit unions to banks, and, based on my interactions with TruPartner over 40 years, I would definitely recommend them.

Not great customer service. They take forever to answer or don't without following up. I also had…read moremy car loan set to be paid the same day of each month for multiple years and they said it was late multiple times, but I never received any notification or email stating it was ever late. Go somewhere else

I came in to the bank today for help with setting up an account, Alexis took me as a walk in and we…read moreleft 1 hour and half later. From something I didn't know if the bank would have someone to spend time helping and instructing me through, I found the best one! She is so thorough and patient and will help you in any way asked. We did so much more than I imagine and she helped find the best features and type of account that fit my finances personally. I definitely recommend trying this location out and checking in with Ms. Tackett.