It's a credit union, nothing fancy or bad. The staff is friendly at this branch and they have…read morealways treated me with respect.

They are amazing bank and trust. They are just like any other bank, but they are only regional…read more Meaning they only have few bank in Louisville, Kentucky and Clarksville, Indiana

My account and an account for a family member are here. I am so impressed with each member of being…read morefriendly and professional I was having a hard time when two family members died and SYB was there for me in what needed to be done and was handled with grace and compassion. Thank you! Bst

I am on the road a lot. I need a banking option that allows me to wander into a branch in just…read moreabout any city in the country. US Bank has (mostly) got me covered. This particular location is staffed with some of the friendliest, most helpful people I have ever met. No matter who I speak with at this branch, I come away with the impression that they actually *want* me there. They are welcoming and helpful and remember my name. (I like to think that this is because they enjoyed my company.)

Amy VanCleave is extraordinary in her knowledge and willingness to help. The other employees at…read morethis location are also very nice.

FSB is a great bank and wonderful place to work! They care about people and the local communities…read morethat they serve.

Excellent customer service!!!! Hollye was amazing. Knowledgeable, helpful, and went out of her…read moreway for us.

I have been banking at 5/3 as long as I've lived in the Kentuckiana area…read more Before my current job, I also worked for 5/3 for 3 years. Not only does this bank offer free annual financial reviews, but the customer service is always over the top. I'm greeted with a "welcome to 5/3" whether I'm in the drive they or walking into the building. Angie is my favorite teller at this location because she always greets me by name too. I love the personal touch. 10/10 would suggest baking here for the perks of a free account, and a nation-wide network of few free ATMs

Can't stress enough to NEVER use Fifth Third for any services at all. Have had absolute terrible…read moreservice over the years!!! I wish I could give negative stars. I tried to cancel my account over the phone on 2 separate occasions because I don't live in Jeff anymore but since there was an account balance they weren't able to send the forms to close the account. Instead I was charged "Dormant" fees until my account went negative and then they were "allowed" to close the account. The oh so nice lady on the phone said "since there is no longer a couple hundred dollars in the account because the fees used it all I am allowed to close the account". So, I am beyond frustrated with 53 banking and have been for years. Can't stress enough...DO NOT GO TO FIFTH THIRD!!! Go to Centra, or absolutely ANYWHERE ELSE!

This has to be the best branch in Louisville! The staff here is always super friendly and they…read morealways read my change requests (unlike the nearby US Bank). So happy I have an account here because this team is the best!

Always courteous and helpful. There is a drive thru & ATM. It's on Shelbyville Road, across from…read morethe Shelbyville Road Plaza where Trader Joe's is located.

The teller at the Eastern Blvd branch. Refused to wait on me in the drive thru because I had more…read morethan one deposit. She said I would hold up the line and needed to come in the branch. Keep in mind I was the only car in the drive thru and I'm not feeling well. Could be COVID?? However, I proceeded to the PNC branch in 10th in Jeff 15 minutes away, and got excellent service in the drive thru!! Thank you

Julie, the head teller, is a worker bee who gets things done for her customers. Clarinda, the…read moremanager, is very professional and knows what she's doing. They run the most efficient branch in the area.

I signed up for an account here and it's taken 6 weeks to receive my debit card in the mail…read more Apparently my cards keep getting 'lost in the mail' and they've needed to reorder it 3 times. If I hear the words 'it'll take 7-10 business days' one more time I will cancel my account.

I would NEVER open an account at Fifth Third Bank! Went to this bank 2200 Brownsboro Road,…read moreLouisville, Kentucky 40206, location inside Kroger on 04/02/2018, to get a cash advance from my Discover Card. The African American lady who was sitting in the office told her employee that they do not allow non-Fifth Third Bank customers to do cash advances from their credit card at this location. My credit card company was the ones who told me that ALL Fifth Third banks do cash advances from your credit card. And I do know that other banks allow you to do a cash advance even if you're not a customer. I walked away, even though I knew something was fishy. So, I called SEVERAL Fifth Third banks in the area and asked if they did "credit card" cash advances for non customers and guess what? ALL of them told me YES!!!! Then, I decided to call the Fifth Third Bank customer service number, and even the customer service representative told me that all Fifth Third Banks participate in credit card cash advances. The customer service representative was angry when I told her what happened. Then I decided to call the bank back, and the same African American representative who told me they do not allow non-Fifth Third Bank customers to complete credit card cash advances, answers the phone. I told her that I had called several of the Fifth Third Banks in the area, and ALL allow non customers to complete credit card cash advances. I told her that I didn't appreciate how she DISCRIMINATED against me and how her actions were DEPLORABLE and UNPROFESSIONAL! I asked the managers name, and she told me that he did not allow credit card cash advances at his bank. What??? She never thought I would leave out of the store and do my research. I went to another Fifth Third Bank, about a mile away, walked in, presented my ID and credit card, told the rep how much I wanted, and I was out in no time. No issues, no problem and no drama! However, because of what I experienced, I will NEVER become a Fifth Third Bank customer!!!