Both tellers called out "Welcome to US Bank!" when I walked in. They were very friendly and helpful!read more

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

After being a PNC Bank customer for almost 10 years, I had to close my account. This is due to…read moreillness and no longer being able to afford the monthly service fee that was being charged since my account no longer qualified for their free checking. After being very disappointed that I was turned away from speaking to anyone at 3 different branches, Josh, at the Audubon Park branch agreed to see me. He not only listened to my needs, he was able to close my accounts, and give me a one month service fee refund. He also compassionately followed up with me via email following my appointment. He apologized that he couldn't help me more and wished me the best. I cannot tell you how much his caring attitude impacted my day. I'd highly recommend him for any of your banking needs.

Pitiful, poor service. Hire some some people or close the branch. This is ridiculous. And don't…read moreblame it on the virus.

The person who filed my taxes was kind, needless to say the services I paid 218$ for was not done…read morecorrectly. I spent 3.5 hours inside the office with phone calls to my tax filers supervisor and the IRS to correctly file, it was a messy situation and I was grateful at the time it was done. Now fast forward to 6 weeks later, while applying for financial aid I realized the tax preparer didn't scan in my 1040. I called to see if they could scan in the document, to find out that the IRS had denied my claim for the exact reason I had spent 3.5 hours in the office. I jumped online to see the identity theft affidavit was scanned with my paperwork but apparently filed incorrectly. So now, no 1040 form for school and denied by the IRS. I spent 3 hours on the phone Friday with multiple offices telling me essentially I have to wait for an office in the same processing district where I filled to answer their phones or have an open office because they are the only ones with access to my information. I've left several messages at several offices now on Monday, after I was informed I would get a call back Monday. Obnoxiously, I paid 218$ for services where I have now contributed 8 hours of my own time explaining and hunting down answers for this to get fixed.

I couldn't have asked for a better experience in buying a house. As a first-time buyer Chris and…read moreteam guided me through the process like sherpas leading a climb up Everest. If I ever buy another house in Louisville, they're the first place that I'll turn.

Chris and his team get 5 stars all the way! From the get go he was extremely professional,…read moreknowledgeable, and great to work with. He had great advice and helped with every step of the process making selling our home as easy as it could have been. He also did a great job of helping us to get the best price possible for our home while getting it sold in an efficient manner. I highly recommend Chris and his team to anyone looking to sell or buy a home!!

I've banked there for 30 Years! Idk what has Happened to…read morethem but they have become soooo difficult to deal with. Looooong phone times, declined debit cards when the money is there , impossible to use their automated system and the online banking app is OFTEN down. This place has gone to the dogs. I'm closing my account after 30 years.

They don't do a good job keeping up with your account. I can pay a bill and sometimes a whole week…read morelater it will show. My other account at another bank is much faster as soon as you spend your money it reflects in your account.