Went through the drive thru as I just wanted to cash a check without getting into the rain. Line…read moremoved quickly and all three lanes were open. All are also covered lanes so no rain to mess with. The speaker was a bit hard to hear over the rain, but didn't needd to talk much for this anyway. Seemed friendly. Pen was available in the cup and the parking lot had no issues like pot holes. No issues or concerns.

From the owner: We're a family of community banking teams driven by strong, local leadership. We combine the…read moreresources of a national bank with reliable, personalized service that's led to relationships spanning generations. Our size and strength give you flexible banking options including extensive branch and ATM coverage, as well as secure digital services to help you manage your money anytime, anywhere. We believe you should bank the way you want, so whether it's a home or vehicle loan, business loan or line of credit, your financial goals are our top priority. From personal connections to large partnerships, we work hand-in-hand to positively impact our communities, one customer at a time. Member FDIC | Equal Housing Lender

Worst customer service experience!! Not only was my "business " put out there for everyone around…read moreto hear, I was spoken to as if I was a criminal. I made a deposit and have called in for two days as it is still not correct on my account..each time I have called in I have been spoken to in a rude manner and dismissed. A tin can in the back yard sounds pretty good!

Im only giving one star because i couldn't go lower. I went to first knox in MT. Vernon to get a…read moremortgage. Meet with Levi Curry in person applied for the mortgage and handed him over all requested documents he said he would be in touch. Over two weeks later emailed him, he replied with he will be in touch, 3 weeks later still have not heard from him. Because of waiting on him lost out on two homes I would consider dream homes. I applied for a mortgage with Unionhomemortgage they had me approved in less than 3 hours and have been in contact every step of the way. First knox lost out on 400k in business

If I could give a zero star I would! They are not customer friendly and very hard to deal with!read more

Kind staff and helpful advice. The tellers are always very kind and cheerful and are quick to…read moreanswer any questions I may have.

This is an excellent branch like the one in Dublin. Very kind and considerate with the personal…read moretouch which any banking customer should receive. My daughter opened her first account with them and they really helped her with setting it up and answering questions afterwards. Used to be a Chase Bank customer and am thankful I was introduced to Woodforest. You can count on this branch to serve you well!

Don't use this bank. I was talked into a rv loan through this bank. It had a very high % so I…read moredecided to pay it off in full. They charged me $600 even though I paid it off in full before I even received the first bill.

Got a car through huntington.... I HAVE NEVER HAD SO MANY ISSUES IN MY LIFE!! I paid well over my…read moreloan amount every month, I signed up for auto withdraw several times with it failing, their system would send my payment back to me... they SERIOUSLY screwed up my credit score with THEIR mistakes. I had an extra 700 sitting and they sais my payment was late....... even though they had 700$ extra from me paying over my loan ammount every month. Um, no dudes.. you have your payment this month, set up my damn auto withdraw, and fix the mess. So they would.. and it would just happen again and again. Now I have 5 late paymenta on my report cause they are morons. Smh. Never ever again.

Making online payments on their website is supper complicated. This webpage is not user friendly at…read moreall. Also, they just recently updated their webpage and none of the log in information I had saved to log in transferred to this new page. Now Im trying to contact someone in their customer service, but that is even more impossible to do. However, They did offer a good interest rate on my car loan!

I would give 0 stars if that were an option. The reason why, is because my boyfriend and I have…read morebeen trying to contact someone for over 3 weeks now. We called almost everyday at an early time, noon and before they closed and no one will pick up the freaking phone . We have one simple question and can't seem to get a hold of ANYONE. Which is ridiculous!!! We left multiple messages and a call back number and they never called back . I think they are super lazy because even if you are busy, you would have at least TRIED to call back within the 3 + weeks we tried called. Also, when we finally get a hold of one person on the 4th week. They sent us to the wrong person and that person never responded either , it went straight to voicemail. I don't recommend this bank to anyone. I wouldn't even recommend this bank to any enemy of mine . We don't even live in that state but that was the only bank represented for the car dealership that he had went to , in order to buy his car. We live in Kentucky and if we can get time , we will have to try and go all the way to Ohio just to get one question answered. I hope we can switch banks because I'm absolutely fed up with these lazy workers. If you don't want to do your job. That's easy as crap ,because I worked in multiple fields of the bank, then find another job. That . SIMPLE.