CHILDREN BEWARE! Think twice about opening a child's account here…read more My wife opened an account in her name for my son. A few years later, we moved out of town. I called the credit union to close the account, which only had 12 cents left in it. They refused to close the account over the phone and told us we would need to drive three hours back to O'Fallon to close it in person. I was told that if we stopped using the account and brought the balance to zero, it would close automatically. Unfortunately, my son--being a child--forgot to cancel an automatic withdrawal from one of his $1 online games. After about a month, the credit union had charged $100 in fees ($25 every two weeks). They called us on March 10, 2026, asking for payment. At that point, we still believed there were only 12 cents left in the account. After about an hour on the phone, they agreed to reduce the fees to $50. I was instructed to download their mobile app and pay the balance ($65.03) using our checking account, which we did the same day (March 10, 2026). The next day, I received an email stating the payment didn't go through because the credit union had closed the account. The email said: "Your transaction was rejected during review. The date of the transaction is: 3-11-2026." Remember, they wouldn't close the account when we asked earlier unless we drove three hours to do it in person. When I called again, they told me the account had now been closed and that I could no longer use the mobile app to make a payment. Instead, they said I would still have to drive three hours to pay in person. On top of that, they charged my son another $25 fee to close the account. WOW what a scam. The credit union ended up wanting $125 in fees for automatic payments totaling about $20--it took all of my son's Christmas money. Nice place for a child to learn how the banking system really works. This is exactly what happened, and here is the account number so they can't respond with a lame reply like, "We don't know who you are," or "We will look into this and get back to you." 6548090062

Quick ATM stop. Disappointed that denomination minimum is $20. Most atm minimum is $5 or $10. One…read moreatm , line moves slow.

CNB Florissant is a wonderful old-fashioned bank with all the things we always took for granted -…read morefriendly employees, tellers, banking assistants, coffee, popcorn, drive-through, ATM, and almost no waiting!! And also the BEST CD interest rates! And they do post their CD rates on their website.

Service was friendly but their policies are not. They don't publish their interest rates on the…read morewebsite. You have to request them. They also have a horrible death policy. They force you to remove an account holder or close an account only 6 months after someone passes. This is ridiculous. Affairs are rarely wrapped up within six months. This policy put me in a very difficult situation where I almost lost a lot of money.

They're vying to be the worst bank on earth, no joke. First, they bought out ElectroSavings CU in…read morethe StL area, and the cutover was a disaster; my money wound up in an account that wasn't announced to me, so deposits and withdrawals were immediately causing overdraws and errors. Secondly, the benefits they offer are nowhere near what Electro had, not a like for like whatsoever. Third, I just had my first online bill pay physical check returned because it wasn't drawn from the correct account (I'd already closed the other incorrect one before setting up bill pay so there was only one account to draw from! What universe is this?!) Dumping them immediately. Go somewhere else for your banking. Run.

Horrible customer service. The fraud team laughs at you and takes their time with releasing your…read moreown money. They are playing with people's livelihood. Since taking over Electro Savings this place is awful. Actively working on moving all accounts and loans away.

St. John's Bank is the best around. All employees are friendly, knowledgeable & make sure you get…read morequality service. I won't go anywhere else. Once you try out I bet you don't either.

A big Thank You to Nidhi who went above & beyond to get me all my bank statements, etc., I needed…read morefor the purchase of our new home. She got everything I needed together in a very timely manner!!! We appreciate all you did for us!!! She is truly an asset to St. John's Bank & Trust!!!

Who knew Capital One had a café Located inside of West County Mall. I came across this gem one day…read moreand been hooked ever since. The staff here are always so nice and polite, and this is a great spot to get away from all the noise when you want to relax or get a little work done. I ordered a honey lavender iced latte. It was smooth, creamy, and not too sweet. He honey and lavender mesh so well and you can taste all of the flavor. They sell pastries as well. I ordered a ham and Swiss croissant. The croissant was fluffy and flakey, and the warm ham and cheese brought comfort to my belly. They were out of the marmalade that comes with it so i wasn't able to taste that. If you use your capital one card, you get 50% off your drink. You also get access to their meeting rooms and private bathrooms. There is plenty of seating inside.

Did not realize there was a Capital One cafe inside West County Mall, granted this is not somewhere…read moreI frequent but it was good to know that it was here. Concept is interesting - part cafe, part bank, part workspace, part bank. The space is modern and clean, and set up perfectly if you want to sit and get work done. Lots of seating and outlets with free wifi. I didn't get to try the coffee and got the matcha instead which was pretty refreshing. The menu also included light food options like sandwiches and pastries which are convenient if you want something quick. Another big perk is you get 50% off drinks if you have a Capital One or Discover card which makes it a much better value and a reason to come back.

Dio is an informative and trusted commercial lender that I had advise me on several commercial…read moreprojects. Not only Dio was helpful, but their consumer bankers and support staff was friendly as well. Would recommend Midwest Bankcentre to any small business owner.

Went into the bank to cash in all of the loose change I've had stored in jars, my purse, etc. They…read morehave a coin counting machine that's free for members, but a fee for non-members. I was able to cash all of my loose change in and take my ticket to the counter to cash in. The process was smooth, quick and easy. The bank teller was so polite and friendly. Plenty of parking outside, and multiple teller lines and ATMs. P.S: They provide FREE fresh popcorn

they took over a week to cash a check i sent in on the app, my employer told me they wanted it…read morecashed asap. so i went with bank of america and they cashed it that day. well apparently first community also decided 2 days later they finally wanted to cash the check. bank of america said that first community should never have cashed it. now 3 months later they want there money back that i didn't even realize id "stole". so yeah silly mistake on me technically but it's terrible they allowed this to happen and ill be squaring up with them and closing my account. also when explaining this to one of their employees on the phone he hung up on me lol, so yeah they suck.

If you are a business, do not open a business account with this s***** bank period this is the…read moreworst bank that I ever dealt with. As far as timing, customer satisfaction and customer service all around period it's been almost 6 days and I still have no access to my account at all over the phone or online banking period I have no clue on what's going on with my money and I think this is about the only bank in the fucking world who holds checks for damn or two weeks and still in 2024. The f****** moment my check cause I'm shutting my f****** account down with this s***** a** bank period do and they wonder why people don't trust banks or put their money in the bank anymore.Cause of s*** like this period a 9 day hold for the first time.Deposits that's bullshit. Not only that, when I call and put in all my account info.I still can't get access over the phone.This is the worst.My money is just out there and I have no clue what's going on with it. This company is shitty and from 1 to 5 I give this sucky as bank a fucking -0