Last night, I could not access my Uber website for whatever reason AND had to call Pocono Cab service same gentleman that picked me up that I reported unless website posting on this site, pick me up when I got into the car he said there is a new policy and new policy is 35% upfront no matter where you're going. My trip should've been $30.32 $33 so I gave him $40 to make sure his """ His deposit was covered once again this gentleman took the long way around and my final bill was $38.75 if you see this gentleman picking you up, I would call for another driver or turn around and download Uber. I find another Cab service. read more

Pocono cab was our savior at 1:00 in the morning!!!! We were stranded in Hawley pa with no Uber, Lyft, or any type of transportation company. Our truck broke down at the Hawley train station after doing the pa bike rail on October 28 2025. We managed to drive in limp mode to the Ford dealership thank god it was close to the train station. And after 5 hours of four people continuously looking for any type of ride home Pocono cab not only answered the phone, but you could understand them and it was Mike,by the way HUGE shout-out to Mike the dispatcher and Mike the driver for saving me and my family. We were out of their area but since they weren't busy they were able to come pick us up it was a pricey ride but well worth it!!!!!! read more

This driver from Pocono up my bill cost me money and said basically F me when I turned around and called the office the old lady and I'm gonna say the old lady because she did not. She is not the one that I normally talk to basically said F me also so if this person shows up to pick you up from do not get in the with him. read more

Book them early and they will be available. Call late and you'll have to wait more than 20 minutes. Rates away varies, they should have a consistent flat rate. read more

When we were stranded in middle of nowhere Jim Thorpe, PA and NO ONE (Uber and Lyft is a no go out there) would come out to get us- Pocono Cab Company came through. The driver drove like a literal maniac but he got us to where we needed to go. Thank you for saving us!! read more

I called Pocono cab from out of town to arrange a ride for a family member. I spoke with Kim who is fantastic! Kim arranged everything for me and the cab arrived quickly. I would highly recommend them and appreciated their help. read more

Prices changed with no notice I was spending 13.00 to get to work in the morning now they want almost 20.00. they definitely lost me as a customer. read more

First time ever needing a cab in The Mighty Poconos after my car broke down in Stroudsburg. Dispatcher Kim was extremely helpful and responsive to my situation. My cab and driver Michelle picked me up in less than fifteen minutes and got me to my destination in Bushkill: all the while in pouring rain! A cab trip of NECESSITY and SUCCESS! read more

All i'm going to say is, never again! We just got out of the emergency room. My husband had a fracture he was on crutches. The drive home was like we were on a roller coaster. I kept grabbing my husbands hand thinking, are we going to make it home? I gave him a good tip. But, NEVER AGAIN! read more

The rudest cab service I have ever seen. All I can say is don't do it. Most of the time they never show up. I had to beg strangers on the street for a ride several times. Use Uber instead. read more

The dispatcher was friendly, personable & professional. Had a cab here for me in 20 min. Very nice young man, waited while I went in the store, as hubby's in hospital, & I don't drive. 2nd time using their service, & both were pleasant rides, with pleasant & good drivers. Friday night in the Pocono's. I just needed to get out of the house. Quick run to the store, felt so good just to have the feeling of being landlocked, taken away even if it was maybe a 15 min drive. Will use again if needed. read more

I have used Pocono Cab many times and have always received excellent service as I did an hour ago.

These people are scum. My elderly mother has a severe infection that the ER told her could lead to amputation if it got beyond a certain point. Well, today, it got to that point. She called Pocono Cab for a ride back to the ER and the dispatch bitch on the other end of the phone said "how dramatic" when my mom stated it was urgent she go to the hospital. Said bitch then claimed they have no cabs until 3pm. Mom said "fine" and asked if she could reserve for 3. The bitch then said they "don't reserve." My mom told me not to call them to complain, so I figure leaving a review is the next best thing. Maybe even better because people will know about their treatment of the elderly. I hope Uber puts you under, you damn ghouls. read more

If you want to get from A to B at any time in the night THESE ARE YOUR GUYS. Don't expect the nicest or cleanest cabs but these guys run all night long. The operator is super helpful with making suggestions in the area. Bad reviews are probably from families and people expecting high end service. If you want late night transport.. these are your guys. read more

The RUDEST and LAZIEST driver I have ever encountered (and I've used cab services worldwide my entire life). I was attempting to help a disabled elderly man in a wheelchair, into the cab. The man weighed a minimum of 280lbs - I'm 5'1, weigh 130 and I'm 60 plus years). The driver flatly refused to assist me in ANY way in placing the man and his wheelchair into the (extremely filthy) vehicle - including to open the door(while I was straining to prevent this disabled man from falling onto the ground). REFUSING TO EVEN OPEN THE DOOR?? UNBELIEVABLE. What kind of selfish person behaves this way??? I'll clue you in...A narcissistic thoughtless one. I understand that cabbies are not 'required' to assist patrons. But how can it be that we seem to have lost all decent sense and are scraping the bottom of the barrel for some common courtesy? Or even to have a single grain of empathy towards a disabled person? Further, it was equally unfortunate that I wasn't able to decipher any of the few words the cabbie cretin growled at me. Actually, that was probably fortunate. If I were the owner of Pocono Cabs, I'd attempt to raise the standards of my company a tiny bit. After all, this is a people service and customer service should play a role. (That's actually a laughable concept considering the behavior of this lowlife driver). Do yourself the courtesy of finding a superior car service. I wouldn't give Pocono Cab one star if I wasn't forced to, in order to write this warning. read more

Hard scheduling and unreliable. Easier to use an Uber. Dispatcher was nice but has a limited fleet to service needs of Poconos

hi not a frequent cab user until recently..but the service is great!!..I had two drivers JEFF/VAN..very helpful...recently had surgery so I truly needed a helping hand..with my walker....plan on using again....great dispatcher as well..they're all very kind....much appreciated..!! Jane read more

Pocono Cab did a great job. I called and 20 minutes later they arrived, exactly where I asked them to be, and the driver was a great guy. Will happily use again if/when the need arises and wholly recommend their clean cars, reliable service, and decent rates. Cost me like $8 to get from the repair shop to home and I didn't have to bother anyone in my family who have scheduling restraints. Anyways, definitely a more laid-back approach to ride service than Uber/Lyft who force their politics on their riders and drivers. No stress is the stress for me. Thanks Pocono Cab. read more

Horrific. Driver didn't wear a mask and was coughing up a lung. The cab was absolutely filthy and gross. From the ceiling, seats, floor, windows, everywhere was so dirty. The cab wreaked of smoke and the back windows didn't work. Horrible. I would give it zero stars if I could. read more

The dispatcher assured me of my on time pickup, as i explained i was scheduled for a surgical procedure. I needed to be there to be prepped at 10:30. Procedure @11:00. I live 30 minutes away from my destination. I was told my pickup time would be 9:45. I got the first call saying the driver was about ten mins late. Driver didn't get to me until 10. 11 am not leaving me enough time to make it there. Now im so upset, and now the driver is riding so fast even with the seatbelt on, and i was in a van, i was almost thrown off the seat to the left, an tightened my belt. I was with a walking cane and my spine was hurting so bad. Im 63 years old. Then it cost $56.00 dollars to go from Bushkill to East Stroudsburg leaving me with not enough money to get home. I was crying! I took $100.00 with me. And It wasnt enough!!!! It was a nightmare. Never ever again. Im practically cribbled and id rather walk. The van smelled too. read more

Cab driver drove safely, was extremely pleasant friendly, and courteous. He picked me up from my home dropped me off to the Water Gap Marts Bus Terminal. Drivers nick name is Bubbles. Also the dispatcher was kind as well. Thank you for both. The dispatcher gave me a estimated time that was right on que. Thank you. From M read more

Have never used the cab service before but I work as a waitress at Old Mill Pizzeria and one of the drivers pulled into the parking lot and opened his door before he even put the vehicle in park, left the drivers side door open, walked inside and was very rude and demanding ordering a slice of pizza. He grabbed a can of pepsi from one of our coolers and he walked up to the counter to pay and after paying he stole from our tip jar that is on the counter THREE separate times. I caught a glimpse of one time and immediately told my boss and he checked the cameras and it 100% showed that he stole several bills each time out of the tip jar. read more

I needed a taxi from the Trailways station in Stroudsburg and Pocono Cab came through with flying colors. I believe I got the same dispatcher that everyone here is complaining about, and yes, he is a bit abrupt in his manner, but he sent the cab to where I was in a pouring rainstorm and the whole thing went very smoothly. I believe it's largely a matter of luck with these services. How busy are they? If they're not too busy, you should get prompt service. My driver, furthermore, was very engaging and competent and got me where I needed to go. Gordon was his name and he's probably the most pro-Trump person I've ever met. It suited me fine because I also am pro-Trump. I like Gordon! read more

My experience was good. I called the day before to schedule a pick up. The cab arrived a few mins early and waited for me without rushing, was VERY polite, helped me with my luggage and we had a very nice conversation during my ride. I really enjoyed the ride!! read more

I wish I could give them zero stars!!! I called the day before my daughter had to audition at school to request this cab 24 hours in advance. The morning comes and the driver is almost 30 minutes late! My daughter was supposed to be at school at 7:30 and almost missed her slot! When I called to say this is unacceptable, the company was nonchalant and rude! The driver was very nonchalant! This is the worst customer service I've ever had and I will never use them again! read more

slamA taxi van driver almost hit me on 611 going towards mt pocono at the merge Giant. He was well past the end of the merge lane yet kept driving. It was bumper to bumper. his window was right near my passenger side window. And was still nosing in. I beeped my horn and he gave me the finger. I had to move in the turning only lane to àvoid being hit. There's no way for me to even stop to let him in because he would have still got my car. When I called the taxi service center and told them the guy acted like he could care less. Said I'll look into it. I said I'd like a call back. He said super nasty "i told you what will happen.!" And hung up. Talk about people who dont care! If my 17 year old daugher, new driver, was driving she would have been hit. I had to leave at least a star, and that's not by choice. read more

Horrible service! I'll never call this taxi or any taxi in the Poconos again. I switched to Uber. I was told that the wait would be 2.5 hrs. I called at 10:00am and didn't get a taxi until 4 hours later! The driver was rude. He was mad because he had to pick me up. I asked, why did you pick me up? He said, "Because we felt SORRY for you!" That's why it pays to do your research. The taxi cabs in the Poconos think they are the only alternatives. Don't call a taxi, use Uber or A company like Lyft instead. It's not worth the hassle nor the expense. Plus, why stress yourself out over rude drivers and rude dispatchers. I'm warning you, DO NOT take a taxi. The run on meters and your fee will be jacked up. The taxis are scuzzy and smelly. The drivers are either rude or goofy. I had another driver who kept talking and talking about how expensive my ride was going to be. At least you're getting paid!!! Why talk about it! That's my business. Anyway it cost me $100 round trip to Walmart. I got a Uber and it only cost me $80. Plus, driver had candy and bottled water. I was treated with so much respect. I vow on this day! I will NEVER take a taxi in the Poconos or anywhere EVER again! read more

I saw bad reviews but decided to give them a try anyway. It can't be that bad, I thought, I'll just call them in advance. Called at 2:41pm on Thursday. The operator mumbled something about not knowing the exact time of arrival and hung up. The car came at 5:25. I'm not kidding, I waited for 2 hours and 45 freaking minutes. After calling them in half hour, they told me it's gonna be at least 30-40 minutes more. Then I waited another hour, and they told me my car is the next car so maybe another 10-15 minutes. It came in an hour after that. This was by far the worst taxi (waiting) experience I've ever had. I don't care how bad the traffic is, this is simply beyond any reason. At least give me an approximate. Let me know how many people in front of me -- anything. Never again. read more

Awesome service... Thought we lost phone tonight in taxi. I called and got call back immediately. They were very concerned about situation and kept me updated.. eventually we found phone and ended up still receiving call phone asking about the phone we lost. Just wanna thank pocono can and Mike from pocono cab read more

Good service. Many times I call for a pick up from the Martz bus station. The tip is to call 1 hour before you need the cab to meet you for prompt service If you travel during non rush hour the cab will be waiting for you. If its very busy at the Cab Company you may have to wait 5-10 minutes. The drivers are friendly, drive carefully and know the way around the area. read more

Now, I wish I could give Pocono Cab a 2.5 star, because that would perfectly describe this company. What you get is 50/50. We've been using this service for years, because, living out in the mountains without a car, you don't have much. Some times you get the best service. The dispatchers were always curt (that's fine), but the drivers came within 15 minutes when you were expecting an hour, were friendly, offered to help with your groceries. Then other days you get the new dispatcher who is the most condescending person I've ever spoken to over the phone (who I had to tell over and over again where I was.) And you get drivers who drive ridiculously fast and honestly scare me a bit. But the worst times, which I suppose make me feel better about that missing half-star, is that there have been multiple occasionss where we have called for a cab, they tell us an hour and a half and, what do you know SIX HOURS LATER they still aren't there. Call back, tell us "a driver's on their way." or "30 minutes" or "There's one in your area." An hour later, we have to call them again wondering where they are. I wish they would just tell us the truth. Don't lie and make us wait in the freezing weather outside. read more

The first driver my wife and I had coming home from the hospital was horrible but I can somewhat understand one bad apple in the bunch of a good company but tonight our driver was literally flying threw town like he just stole the van that seemed like it was falling apart wonder y after these drivers beat the hell out of them worst experience in riding in a taxi if anyone values there life better off walking trust me read more

The dispatcher was all business, but he took the time to answer my questions and reassure me. The driver showed up 5 minutes early, and didn't mind at all that I didn't come out to the cab for a few minutes. He was friendly, chatty, and interesting. We arrived without incident and I am pleased and surprised at all the negative comments. Thank you for a pleasant experience, Pocono Cab Co.! read more

Watch your yourself with these guys, we just took aa ride to the corner store to get transmission fluid for our car , didn't know that if you just ride along they double the fare !!! 2 of us to get 1 thing 5 minutes from the house just cost $15 ... AND WE WERE NOT INFORMED BEFORE HAND ... read more

Thanks guys, you really saved my butt. The dispatch guy knew exactly where I was, and the cabbie was awesome also.

After reading all these bad reviews I was prepared for the worst. However, I had a completely positive experience with Pocono Cab. No problems at all. When I called, the dispatcher said a car would be on the way. That sounded too good to be true but I got ready to go just in case. Just a few minutes later the van was in my driveway. I couldn't believe it! The van was new and had state-of-the-art equipment including satellite radio and a door that opened and closed automatically. The best was a sophisticated GPS system. I figured I'd have to give the driver directions the whole way, but before I could say "turn left at the stop sign" the voice on the GPS said "turn left at the stop sign." I didn't have to say anything about directions. Instead I had a pleasant conversation with the driver who was courteous and fun to talk with. We made good time to the destination. The whole experience was enjoyable in every way. I realize this is totally opposite of the other reviews here but I can't explain why. Maybe it was a slower time of day (9:30 am)? Or I got lucky and had a polite driver? Maybe I got the nicest van and the others aren't as new? I don't know. But I'll certainly call again when I need a ride. read more

Didn't even get to use this cab company and thank god I didn't. The customer service is completely horrible! The man I spoke to was so incredibly rude and when I asked for a wait time he gave me an attitude and shouted YOURE THE NEXT ONE and hung up. That phone call completely ruined this for me and I immediately called back and canceled. Whoever I spoke to should be fired!!!! read more

I called for a cab over an hour and a half before the start of my shift to give myself and them enough time to get me there at a reasonable rate. THREE HOURS LATER they STILL never showed. I never made it to work. I am also now fired. Thanks pocono cab read more

I don't understand how every time I try to make a schedule for something they're either booked solid or have nobody available until after 7 p.m. if he follows me because people need to go somewhere and if you're the only way for a person to have some Transportation you need to start start hiring people. Because this is not right to certain people especially when a person is try to even make a schedule the night before their event and you still have no driver to transport them that's ridiculous. I shouldn't have to be going through this legit every single time. This is ridiculous. read more

Arrived sooner than forecast, pleasant experience. Used a meter and price was clear & fair