Whoever I spoke to on the phone gave me absolutely terrible service. She was yelling at me before…read moreshe had even confirmed my name (I was NOT the individual she thought I was) and proceeded to barely fix the attitude after she realized I wasn't. I am not looking forward to returning my truck to this location.

Customer service like the 80's when people still cared about each other and about doing a good job…read more Everybody in this place is friendly, knowledgeable and eager to help. Felt like I was in the twilight zone as you just don't get this kind of service and expertise with a friendly disposition anywhere anymore it seems. And they were all like this as I observed they were all going out of their way with the customers they were assisting. We broke down on our way to NY a couple days ago, and had arranged for a truck at this location on our way. Had to totally change up reservation and timing, leave our car at the location, get to NY to do a pick up and then back to Scranton where these guys got us set up to tow my car back home behind the UHaul. These guys and gals are dialed in and actually want to help you and they do. Total difference at my drop off spot, place empty, kid up some stairs on the phone while playing video games and me yelling up the stairwell. Still didn't hear me so I had to go through 5 minutes of prompts on the phone before I got their line ringing. He bounds down the stairs, notices me there and say "oh, hey...." Hat's off to the Scranton U-Haul crew, true professionals, and made a difficult trip way, way easier. God bless your crew!

We have used the company 4 times and they always have the best pricing and are very fast and…read moreefficient. I recommend this company for your moving needs.

We used BDM - Best Darn Movers to downsize my parents from Bradford County, PA to Luzerne County…read more Joel was accommodating with scheduling and sent an amazing crew of 2 and a truck. The crew was polite and caring of our items and truly went above and beyond on a hot day. Joel customer service was top notch and pricing was more fair than bigger moving companies. Always try to shop local. Would definitely recommend and use again!

We rented two storage units at this facility from October 2024 through July 2026. Unfortunately,…read moreour experience was extremely disappointing due to ongoing rodent and environmental issues that resulted in significant damage to our belongings. The outdoor unit had what appeared to be a serious mouse infestation. Throughout our rental period, numerous items were damaged by rodents. Cardboard boxes and plastic storage totes were chewed through and contaminated with mouse urine and feces. We also found food caches, nesting materials, and even dead mice throughout the unit and on our belongings. As a result, we were forced to dispose of multiple damaged items. The indoor "climate-controlled" unit also experienced rodent activity, although it was less severe than the outdoor unit. We regularly found scattered mouse droppings and several food caches among our stored belongings. Despite the facility's policy prohibiting the storage of food, it appears that policy is not effectively enforced. We discovered caches containing rice, bird seed, popcorn, sunflower seeds, and pasta inside our unit. We did not store any food in either of our units. Additionally, the climate-controlled unit did not appear to maintain appropriate humidity or ventilation. Many soft items developed a musty odor, and several canvas bags developed visible mold staining while in storage. Considering the cost of renting two units for nearly two years, we expected a clean, secure, well-maintained facility that would adequately protect our belongings. Instead, our property suffered damage from rodents and moisture issues, resulting in the loss of items we had entrusted to the facility. We hope management takes meaningful steps to address these problems so future customers do not experience the same issues.

Yeah, I contacted management as as they asked have not heard back about my situation of keeping…read morecharged every month when I close my unit out had to change How to change my number to stop getting harassed he kept charging me monthly. I'm disabled and has constant harassment. Just put stress on me. Please have him stop contacting me. Thank you.

I rented a 10x20 storage unit for a little over a year. Everything was great and the price was…read moregood. Hard to get storage now a days and we got lucky when we found it. I have no complaints. Management is friendly, responsive and handled all my needs quickly.

Professional, timely, reasonable and reliable…read more We thought it might be difficult to find someone willing to move a single piece of furniture. After several unanswered messages for other movers, we found Paul on Craigslist. He texted back within minutes with a reasonable price, coordinated the time with our schedules, arrived exactly on time and handled the move expeditiously and carefully. This time it was just one item. And from the other reviews, I see he performed equally well for entire households and moves out-of-state. I would definitely use his services again for any move, large or small.

I used Paul last week for our move once we sold our townhouse. As the other reviews stated, he will…read moreprice your job based on what needs to be done and give you one flat rate. I didn't see the beauty of this until Paul and his crew actually arrived and started moving. He is extremely punctual and reliable. They were especially careful with all of our belongings, making sure to thoroughly wrap the televisions and very choosy on which route they took to get things down to the trucks. We had a lot of stairs to tackle and it was a hot day, but no one complained. They just get in there and get the job done. Our move was a little complicated since we were moving some of our items to storage and some to my mom's house. As they were moving things, they found a drawer that was broken (and no they didn't break it, it really was already broken). What was great is that Paul's brother, Scott works with him and he's a handyman, so they fixed it right up for us. They disassembled the furniture and reassembled it PERFECTLY--no missing pieces. And his rate was SUPER REASONABLE!!!!! You will not find better people than Paul and his crew. I will definitely be giving him a call once we purchase our new home and need to move again. And we will be giving Scott a call too for some handy work!!! Thanks again Paul!!

We've had to leave our belongings in storage longer than expected…read more Mt. Pocono storage has been great. It costs so little to keep your belongings safe until you need them. Daniel is a great guy and always happy to help. Our house sold and it's time to say goodbye. Thank you. CL

Great friendly and fast service. Interior was clean and neat. Prices were good for copies to be…read moreprinted

Avoid this place. Yesterday I took a package to be returned and was told I had to take it out of…read morethe box. I asked them to keep and recycle the box. They told me no. I made a joke about what would happen if I left it on the counter - would they chase me into the parking lot? The owner and staff became very aggressive after that and the experience deteriorated fast. First, the staffer didn't scan all my returns and kept insisting something was missing. Even though I told her she was wrong, she wouldn't check the items herself. I had to reach over the counter and show her that there were 3 items, not 2. No apology for her mistake. Then I stood waiting politely for my receipt. And waiting. The owner then slapped it on my box, which I found incredibly rude. I tore it off because I did not want to have to keep the box as my receipt. I wanted to recycle it. I told him he had no business putting something on my box. He said "that's how we do it here." Yeah, right. I told him to pretend I didn't have a box and give me a receipt. Then he handed me a receipt without a backing, so I was holding a sticky label. I asked him what I was supposed to do with it. He just stared at me. I told him I wasn't going to leave without a receipt that had a backing (so it was usable). Now there are people waiting behind me, so he finally printed something out and put the non sticky backing on my receipt, something that should have been done from the outset. Really not great customer service just because I made a bad joke. I will use a different store the next time I have to return something.

Great company!!!! Super considerate folks!…read moreA++++++++++++++++++ Highly recommend! Personalized service!

We switched from Superior because Heller's price for propane was much lower. Heller's was very…read moreprofessional, answered all of our questions and we've had no problems getting deliveries. I highly recommend.