Had to go back 3 times. They didn't schedule my vehicle with the mechanic I requested, which was the only reason I went there. The first day they didn't bother ordering the part that was supposed to be replaced. The second day they had me sitting in the really cold waiting room for over two hours without notifying me that they had already stopped working on the vehicle. When I went up there to check they added another charge to the already exorbitant bill because they broke another part when taking it out. Had to wait another day for them to order that part. During that time I was w/o my car. Third day they never called and when I called them I was told that the person who can answer if the car is ready or not is going on a 1.5 hour lunch break and to call back after he comes back. read more

not the same before with Ray. I came in for tires. Price doubled. Has 2021 rear set. Warranty out. Girl came in said tires down to wear bars. Rescheduled for 2 days. Came in again. They wanted brake on right side changed. All glazed over. Rotor was warped I left. Went to Schwabs in Springfield on Main St. more money. had to bring a man to help me so I don't get filched. read more

We went here for years with the previous owner. When Point S first took over we enjoyed interacting with Ray but since he left our experience has not been great. We would call to make an appointment to have our car looked at and were told to just bring it in but when we brought it in we were told that they didn't have time to look at our car. More recently we had our back brakes replaced After a few weeks I started to hear an awful sound. We took it in to another place and they told us that our brakes were never greased the brakes before replacing and they didn't replace the hardware. We will no longer go to Point S read more

My poor poor new car suffering damage from twin potholes! Thank you Point S for my alignment and replacing my 2 tires and my wheel! The guys are great here! A tip for the girls: for a shop full of menfolk the bathroom is pretty darned clean! Ha! read more

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Went to Point S Tire and Auto service last week. I called around to other places and everyone was booked up for at least a week. Point S got me right in and I drove over. Nice shop. Customer lounge and other seating in a couple other areas. I just sat down and 20 minutes later my front end alignment was done. My car now rides like it's on rails. Thanks for the quality work! read more

Was traveling from Washington to Arizona and had and issue with our Mercedes, The front desk guy dropped everything he was doing and got the service person to diagnose the issue which was promptly done. All was taken care of. read more

Point S Tire & Auto in Junction City OR was great to work with! Meet my new mechanics! Louis, at check-in, carefully listened to my concerns and wrote all of them in the work order. Work was completed in a timely manner and while I was waiting the owner, Kolby, introduced himself to me. When finished the mechanic came in, (sorry I didn't get his name...), He replied, from my concerns list, what he did, and what he didn't find. I so appreciate that kind of attention to detail! Great experience at Point S in Junction City. Claire read more

I go in Monday afternoon takes 45 minutes. He does a diagnostic on my AC tells me what I already knew. Pump wasn't engaging. Says he will write a quote up and have it for me. The next day I call on the next day says he doesn't have the estimate takes down my phone number says he'll write it up and call me on Thursday just before they close I drive in he doesn't remember who I am asked me to come back to do the diagnostic again so you tell me how many stars you'd rate them. read more

I went here just couple days ago and the gentleman working there was amazing help! Super friendly and welcoming! I only caught one name from the gentlemans who helped me but Ray and along with his coworkers were extremely helpful! They are fast and on it! Definitely some people who knows what they're doing ! read more

They were very helpful and I got right in. They saved me money and suggested ways l can save more in the future. Happy Customer read more

A few days ago, I took my car to Point S for a front end alignment after buying new tires for it. I was told that it would take about one hour and would cost me about $90 for the front end alignment, and that was my expectation as I dropped off the car. About 20 minutes later, I was told that the work on the car was done. I was told that the front end alignment was not necessary as the alignment was within specifications, so no adjustments were necessary, and instead charging me $90, they charged me $34.95. This was a pleasant surprise to me. Point S could have just charged me the original agreed-upon amount of $90, but instead they discounted my charges substantially. I found them to be honest and trustworthy, which I laud and appreciate. read more

I was in the Eugene area for the day and needed my tires rotated. They were able to get me in right away and took good care of me even though I got my tires in Portland and their computers didn't link up with the store where I bought them. Great service thank you read more

This is a follow up to my last review. My a 63 year old sister is being forced to walk to work everyday because Point S in Junction City Oregon has had her car for almost a month now. In fact. October 25th will be a month. They won't return her calls and her car is just sitting behind their shop. My advice would be that all older women avoid Point S in Junction City Oregon. read more

So I was originally recommended the Point S in Springfield and I am currently in the process of still trying to decide if I will end up going back to the Eugene location. The guy that helped me was really nice, really informative. And supposedly they check everything on your car and tell you what needs to happen next, what's crucial and what needs to be done soon, what is looking good, etc. They charged me close to $600 and fixed a few things. "Fixed" being a loose term. I'm not sure if they actually fixed it because the same noise my car was making before it is still making AND my battery died the other day. Surely they would have noticed that my battery was close to being done, right?? Surely if they fixed it the noise would have been gone?? They did tell me that my car would still make a noise different than the original, and I listened to that specific noise...it was much lighter and very different than the original noise. But a few days later after being "fixed" my car was making the same noise as before. I've had a lot of bad luck with car places, seem a lot of scammy places. I'm trying to decide if this is one of them. I was suggested the Springfield location...I think I will take my business there next time. read more

Thank you Point S; I purchased tires two weeks ago and felt they were noisy. Called and Roy helped me over the phone, ordered the tires that I had originally wanted. Outstanding service, happy with my new tires. Roy was very intent on making me comfortable with my return, and got me exactly what I wanted. Could not be more pleased with the folks at Point S. read more

I bought a set of tires from Point S Eugene and they fixed my alignment. After driving for a week, I knew that the new tires were too noisy. Luckily, they let me switch the tires out for a quieter set that really improved the ride of my Subaru. I am saving up for new shocks, but in the meantime, these tires help a lot with cushioning the ride. read more

After over 25 years with discount tires I opted for a change. Came to Point S for tires and an alignment on my Jetta. Got a super deal. 2 years later and 5 balance and rotations done, still super happy. read more

Tire had a slow leak. They inspected and told me it was irreparable. They found me an identical replacement tire (minus the nail) and installed it for a very low price. Point S in Eugene understands the specialized needs of my car and can be trusted to manage it well. Highly recommended. read more

Fantastic customer service, reasonable prices for tires and services, and they offer a generous rewards program. Plan on returning in the future. read more

Well, its about time I gave these guys a shout out. Over the years that I have been going there, Point S has been nothing but a fantastic service over and over again for me and when I needed them the most they came through for me. Twice they have come to my rescue when I was out and about and bailed me out of trouble when they didn't even have to and didn't even charge me a dime for it. There was a time when I was having trouble with the brakes on my truck and they tried a couple time to fix them but for what ever reason my problem was beyond them. I finally took my truck to a shop out on 99 to have them fixed properly and when I finally did get my brakes fixed what did Point S do? They refunded all the money that they had charged me for their blunders and apologized to me. It wasn't their fault that the part that they installed was bad from the factory. Folks, these guys are on the up and up, at least for me they always have been. When ever I need work done or new tires I will be going to Point S totally without reservation at all. Thanks Point S for being there for me when I needed you the most! read more

My truck stopped running and I was made aware that my fuel pump was bad. They came in 400 dollars less than the average charge for a fuel pump change on my type of trucks fuel pump. read more

I went to have some def added to my diesel. When I went in the office The Man behind The desk asked if I had an appointment I said I had not. He said they are awfully busy. They had about six stalls in the garage not one car in a stall . After some discussion he said he would work me in. The man filling the def spilled it down the sides of the car did not offer to clean it. The def can cause damage to a car. I had to wipe it off myself. He said he filled it full and it was not full. Stay away from this garage they are not customer friendly. read more

What wonderful people! They managed to take a super stressful situation and turn it around! While moving from San Francisco to Seattle earlier this month, we stopped in Eugene for the night. In the morning we noticed one of our tires was low. We called every tire place in the area and all of them had a 2-3 hour wait. It was raining outside and we had our two toddlers and our dog in the car, along with most of our valuables, and we were already behind schedule. We were already stressed and waiting was less than ideal. The guy at Point S said to come on by and they could see us right away. We got there and they patched our tire (we had run over a nail) and we (including our dog) waited in their very comfy and relaxing waiting room. Apparently, our stress was obvious (or our kids charmed the pants off of them) because when they gave us the bill, it was for $0.00. The guy said it was no problem at all and wished us a safe journey. Thank you so very much Point S people! read more

Incredible service pros & dedication! Our travel trailer's tire burst on a Sunday afternoon. Searching for an open shop, we ran into the Point S Tire agent in his commercial truck across from the gas station and he agreed help us repair our tire (even though he was on personal time, not working on a Sunday). All of 15 minutes, the tire stem was repaired perfectly - and we were on our way. Thank you to the awesome Point S agent in Buhl, ID!!! read more

I have been a customer of Tire Factory, then Point S Tire for many years. They have been helpful, kind, and knowledgeable. However, I scheduled an oil change for this morning, and upon my arrival, I saw absolutely no COVID-19 precautions in place. None of the employees were wearing masks. There were no markings on the floor for social distancing. There were no plexiglass barriers at the counter. Nothing. It was as if the entire staff didn't even acknowledge that COVID exists, let alone take any common sense precautions. I want to support this locally owned business, but I will not risk my life - or my family's lives - to do so. Very, very disappointed. read more

I have been a customer for many years, and count on Roy for all of my tire needs & most auto maintenance. Someone who was doing some body work had removed my tire and when they replaced it, one of the lug nuts went missing. Without an appointment, I visited Roy at the Tire Factory (new name). He went out personally and inspected the tire, went right back and GAVE me (FREE) a new chrome lug nut. He offered to put it on for me, but I declined. He is my go-to guy for all things about tires. read more

My new tires have given me a smoother ride, and the price was right for high quality Nokians!

Another shining example of a well run locally owned business. I won't buy tires anywhere else and I point everyone I know to this Tire Factory. The service is quick and the prices are extremely fair. Extremely honest and up front staff make it a pleasure to do business here. read more

Took our Mazda in based on the great reviews when one of our tires started losing pressure, and was not disappointed. It didn't take them very long to get to my car, and fixed the tire quickly. They let me know it had a piece of metal in the tire that was causing the leakage, and they fixed it for no cost at all. I will definitely be back here when it's time to buy new tires, that kind of customer service is rare these days. read more

We were just in here earlier today needing a single new tire and was quoted at $179 for the tire and labor. This place has a large sign on the front that says "we price match". We looked online and found the same tire for $50 and then was told by the store that they could not price match an online price. We were then told to get a quote over the phone and ended up getting the same price of $50 over the phone but then was told by Point S that they could not price match because it goes "under their budget". We then call discount tire and they tell us the tire is $70 and total install for $93. I'm not sure why Point S has a sign on their window that says "we price match" if they can't honor it or afford it. Seems a little shady that the original quote was $90 more than other stores. Would not recommend. read more

Point S Tire & Auto Service - Tires Near Me - Eugene, Oregon

I just want to thank Roy, the manager and Ray service manager for helping us take care of the problem we had from the Redmond store. I want to thank BJ Higgins at the Redmond store. They were concerned and took care of the problem. Thank you very much! read more

I appreciate the great work and service that was done on my Jeep !! After dealing with other shops that could never fix the problem and would overcharge me, i was extremely happy and satisfied with the work they had done and the price. I won't be going anywhere else in the future. Ray, the manager I believe, is extremely helpful and cares and his customers. Much appreciated!! read more

Had my Toyota in for a water pump replacement last fall. The service wasn't accomplished correctly and the entire cooling system went toes up. To their credit, they paid a different shop to fix the car (after I had it towed there since Point S was "too busy" to work on it.) and the car quit in after work traffic. Two weeks ago, my daughter took the car in for an alignment which it didn't need. She said it was "jerking". I've driven it and that wasn't the case. Anyhow, they charged her for 1/2 of the alignment cost, stating they couldn't finish it because it needed major work. They wrote up inner and outer tie rods, bearing(s) and another alignment. I was looking at major $$. I purchased this car new and have kept up with all maintenance, so I was especially skeptical. The shop that took care of my water pump and cooling system repair gave me a courtesy check and found all the tie rods were in great condition. I only needed to replace 1 bearing in the future. Seriously! Avoid this place. Leave auto repair to the professionals. Leave tires to the others. I'll never be back read more

Locally owned and operated for 40+ years. Tires and complete car care. They do it all. Tires, alignment, brakes, suspension, k services, tune ups, diagnosis, wipers blades, batteries, rebates and always honor warranties hassle free. Not to mention easy to locate right off of 6th st. read more

Point S Tire & Auto Service - Locally owned for 40+ years - Tires Near Me - Eugene, Oregon

I got tires for an older vehicle. The estimate was exactly what the final cost was. Car drives like a dream. Very busy place. Go earlier! Saved $80 from other estimates. What more do you want? It's s a necessary item for Fall/ Winter. Referred by a car buff. Used to be Tire Factory. read more

Horrible place, do not give these guys any business. I pulled up to their business at 4:45, keep in mind they close at 5:30. I had a flat tire in their parking lot. Went in and talked to the front desk guy, he was rude and said there was no way they could help me. I asked if I could borrow a jack since they wouldn't sell me a tire, very rudely he said they couldn't even lend me a tool. I ended up calling a friend and changing my tire outside their parking lot. The next day I called to talk to the manager and he was extremely rude also, saying oh your the guy who asked to borrow a jack. I am a ethnic person so maybe that is why I was treated the way I was. I ended up buying 4 new tires from another company the next day. I recommend not ever giving this company any money ever. And to add to the story, a coworker had a very similiar experience a few weeks later, so I am not the only one. Stay away from this business. They apparantly don't need the business. read more

I rarely ever write reviews but I was SO happy with my service today - I went in for an alignment and a tire rotation to get ready for a road trip I'm going on in a few weeks. Ray, at the counter, was SO nice and easy to talk to. He always made sure I knew exactly what was going on. When it turned out that I didn't need an alignment but in fact new tires (since mine were bald and I never got them rotated ) I could tell he wasn't just trying to upsell to me, that he and the team genuinely cared about me and my safety. They gave me lots of options and walked me through everything and were able to get me new tires very quickly. Oh and their waiting room is crazy nice! read more

We went there this past Saturday due to a constantly deflating tire. We dropped in at our convenience as they don't take appointments for tire work and they immediately took a look at the tire and were able to remove the piece of metal that had caused the problem and patch the tire in about 15 minutes...and they charged us $0!!! I thought that service like this was an urban myth, but it isn't here. We felt so guilty about paying nothing that we tipped the person who worked on our car and after our experience vowed to return here for all the other work that our car will need in future. They were courteous, prompt and seemed to highly value integrity, which is hard to find in any business these days. Did I mention that they also do tire rotations for free? read more

Got my truck leveled there, the service was great and they even took the time to write down different options for some future repairs to my truck that I had enquired about. Ray was friendly and helpful, definitely will be back read more

I had a great experience here while driving through town on a trip. I got a nail in my tire and ended up at this store. Costumer service was top notch. Very friendly employee at the counter, a second held the door for me while leaving and a third employee offered me a water. The waiting room and bathroom is ridiculously nice. Both nicer then most doctors office waiting rooms. They have a fish tank in the waiting room and a really cool 3D map of Oregon. I was impressed and would highly recommend this store. read more