Oakmont Service Center - A Referral That Fell Short Referrals are the backbone of any reputable business, especially in the world of classic cars. I own a 1949 Chevy, and like many classic car owners, I rely heavily on trusted recommendations. Skilled mechanics who truly understand vintage vehicles are rare in our area, especially since the retirement of one of the most respected classic specialists Eugene has ever had. Oakmont Service Center came recommended by a respected transmission expert, and my first interaction with Jerremy, the manager, was positive. My initial visit--radiator exchange, exhaust leak repair, and a minor carburetor adjustment--went smoothly, and meeting the two mechanics who handle classics gave me confidence in the referral. That confidence didn't last. A Breakdown and a Missed Diagnosis During a casual weekend drive, my Chevy wouldn't start after a coffee stop. After checking the usual suspects with no luck, I called Jerremy. The car was towed in, and it took two days before Eric looked at it. Because I'd had a starter issue in the past, he removed and reinstalled the starter without performing a full diagnostic. A professional approach would have been to verify the actual cause rather than rely on history. The real issue was the distributor. I chose to upgrade to an electronic module and coil. Eric removed the distributor and sent it to a shop in Cottage Grove for the upgrade. When it returned, I made it clear--in front of Eric, Jerremy, and Mike (the owner)--that if there were any questions, they should call the builder directly. No call was ever made. Critical Steps Missed The builder later informed me that Oakmont suggested they "needed to get into the engine," which was unnecessary and incorrect. The distributor had been installed improperly, and a firewall-mounted module was still running six volts--something any experienced classic mechanic would have caught immediately. The car would never have started without correcting that. To suggest engine work without completing basic diagnostic steps was a bad call. Lack of Accountability When I stopped by to speak with Mike about the missed steps, he was "too busy" to talk. Jerremy took my number, but no one followed up. When I reached out again, I was offered a $100 refund--an acknowledgment that mistakes were made, but not a meaningful resolution. I was also disappointed to walk in and see Eric working on my classic without a fender mat. That alone speaks volumes about attention to detail and respect for the vehicle. A Referral That Didn't Hold Up This referral fell short. As another reviewer, Von Sellz, pointed out--we don't all have dash cams to monitor what happens behind the shop doors. Some shops, like Joe's Garage, take thorough check-in photos and run a professional, accountable operation. They've been doing it right since 1952. Oakmont Service Center had an opportunity to live up to their reputation and the trust placed in them through referrals. Instead, they missed critical steps, failed to communicate, and didn't take ownership of their mistakes. read more

Been coming here for years! Mike's shop is vetted with honest and competent professionals. Always a fair price for services! Clear communication and relevant recommendations to keep vehicles in tip top shape! I definitely recommend them and will keep coming back. read more

I have used Oakmont on three occasions for Subaru maintenance and repair over several years. They are always friendly and easy to deal with, their prices are reasonable, and the work has been excellent every time. read more

Had a great experience here, needed my brakes fixed and they realized I also needed 2 front tires replaced badly, they are very caring as they would not let me drive it due to tire being pretty bad! read more

I emailed them and I called them But they were too busy to respond to my request for a very simple repair so I will try someone else read more

Sometimes you just get very very lucky... Having just moved to Eugene and needing car servicing I checked all of the entries on Yelp and read all the reviews very carefully. Based on the reviews we made an appointment at Oakmont to get our truck serviced. The truck has not been serviced in 14 years! Oakmont was terrific, when we picked it up we were very confident that they had gone through it with a fine toothcomb and fixed all the issues. However, they are also practical, if it wasn't needing service, they didn't fix it, so rare in these times when garages try to push a total rebuild on you. Their prices are also very fair, no gouging here! The only problem is that they are so good that it can be difficult to get an appointment, but they always try to get you in if at all possible. Feeling blessed, so great to have a good mechanic you can trust! read more

These guys fixed up my car and gave me solid advice on future repairs. They are much cheaper than other places I called and seemed to know their stuff. They seem really packed schedule wise, so just know you probably can't get in same or next day. This place is a little hard to find, it's inside the shopping complex across from the CrossFit place. Basically headed down Coburg from downtown, you take the first right after Albertsons and it's the next right into the parking lot. Follow that little road to the end and take a left into this place. read more

Driving through from another state and my ABS sensor kept coming on. Had this issue before and it was a wheel speed sensor so I figured a dealership could diagnose it and I could just replace the sensor myself. Two different dealerships told me to leave my Jeep overnight, which I couldn't do simply because I had to be elsewhere by the afternoon. Looked up this shop via Yelp and stopped by to see if they could look at it. The shop manager Mike greeted me and after explaining the issue, he told me he was booked up for the next two weeks and that is typical for all auto repair in the area. However, seeing the quandary I was in, Mike still too the time out of his busy schedule to diagnose the computer and confirm the issue. Mike, great customer service!! If I lived in the area you would have a loyal customer! read more

Strongly recommend these professionals. Even though they couldn't fix my car due to not being able to get the part they did their absolute best to fix it. I was treated fantastically and if I can ever find the part needed I will definitely take the car to them. You can't go wrong with James, Mike and the gang. read more

The word of mouth is by far the best marketing you can get, and that's why I brought my overheating Jeep here. The overall experience and communication was perfect. Could not recommend this place enough to anyone needing their car fixed. Went out of there way to pressure wash my entire muddy engine, and fixed problems that they found along the way without extra charge when replacing my coolant system. Very kind people, extremely helpful. read more

Wanted to take my car for a battery replacement /get it checked out before a roadtrip next month, and was hesitant about finding an honest mechanic in Eugene, as I'm fairly new to town. James was transparent about all work needed to be done. He ended up fixing my car promptly, and even charged me a lower price than I expected as he found a cheaper battery. Also, they let me hold their friendly bearded dragon! High quality service and friendly folks. read more

Just paid $165 to replace a part and work done by Oakmont when it should have been under warranty. Still no response from them.

So grateful to Oakmont Service Center for getting me in for a last minute oil change. There's a strong possibility that I got the appointment time wrong and was over an hour late. They still changed my oil and we're really kind about it. They were professional, courteous and went above and beyond. Thank you so much! read more

my name is Taylor Masson I came in last week to try to get my car diagnosed and jason was sitting on his phone vaping the whole time being disrespectful to another employee and using foul language to that employee very unprofessional read more

My car's new battery would be dead every morning. So I took it to James, who had previously attempted to help me fix it over the phone. Of course we couldn't duplicate the problem, even though they kept my car for 4 days to see if it would act up again. Of course it didn't but James helped me check my fuses, kept my car safe for 4 days s (I was out of town anyway), and was an honest enough man to confess they couldn't find anything, didn't try and make something up, and did not charge me one red cent. If a company is willing to go to those lengths ands not even bill me for diagnostics.. Gave me some solid advice on what to look for, and politely wished me good day. I can't believe it took 39 years to find a shop that wasn't always trying to sneak in something . They have earned my loyalty! read more

Very friendly and informative by phone, Mike was able to order my special headlamp bulb and placed it in for me the next day. Thank you! Highly recommended!!! read more

Since Covid began changing the way businesses do things, which has affected each and everyone of us, there are a few businesses that refused to let this Pandemic get them down or stop them from being great. This business is one of them. I am proud to say that I had them work on my truck. These guys are amazing ! They are everything that anyone could ever ask for to service your vehicle. They are very friendly, professional, respectful, and they do excellent work. They are my kind of people. From this day forward I will do everything I can to promote Oakmont Service Center to everyone one I know. They set the example that all other businesses should follow. Hurah ! read more

My experience was bittersweet since it looks like my car will need to be salvaged. The owner was able to get my vehicle into the shop on a last minute notice, and after a single day turnaround my car was diagnosed with a failure at the car's main computer. My car is a 2004 Honda Element so it's pretty old, and not entirely unexpected but that doesn't help swallow the truth that it might be time to call the junkyard. I'm not sure why but the owner ACTUALLY WAIVED MY DIAGNOSTIC FEE! I was ready to pay it, but he told me "we're good." This seems like a special place to get your car worked on. The owner seems like a good dude... I had a faint vibe maybe he was Christian? Anyway... bittersweet but this is the best circumstance I could wish for to retire my Toaster. (Thanks again for your kindness, sir) read more

I chose Oakmont Service Center based on top reviews from multiple internet sources. Happy that I did. In my opinion, Integrity goes a long way in life. 5 Stars read more

A non-car guy's, car guy. That's who Mike (owner) is. Finding a mechanic is not easy. I took a chance on this place and I'm completely satisfied. I had the car towed to his shop. He called to let me know what the problem was and what he recommended. I was disappointed when I couldn't pick up the car when he said it would be done, but it wasn't really his fault. (Bad part from his parts guy.) He called just after 9am the next morning to tell me my car was ready to be picked up. Bonus was that he threw in a free air filter, topped off fluids that he didn't need to, and tightened a clamp that were unrelated to my problem, but was causing some other problems. Perhaps the most important thing for me though is that he made me feel comfortable and built trust very quickly. He can communicate and connect with the average person who doesn't know much about cars. Definitely coming back! read more

My truck was stolen overnight from their parking lot to get it worked on . Someone got the keys from the drop off slot inside the door. They didn't see concerned or or sorry about what happened or even card I it ended up in Portland cost me $1400 to get it back to Eugene after impound fees and towing. Ended it up taking it to Kendall read more

Mike and his guys are the best! Helpful, great customer service, good prices and very accommodating.

Read great reviews, so decided to give them a chance. Great customer service and super fair prices. I was told by a local dealer my car had a leak and based on the parts needed and labor( take apart part of the engine), it would be approx. 4k to fix it. Had it diagnosed and fixed at OSC for less than $50. They actually told me it would be around $100 and then they charge me less than $50. I have already referred a friend here and will not hesitate to refer other folks and go back when I need a repairs. Thanks Mike and OSC. read more

During the month of January of this year, your shop chased an overheating coolant system on my daughter's Nissan Xterra. Originally diagnosed as needing a new radiator, that was replaced at $755 and subsequently overheated a second time. This go-round, the shop could not replicate the problem. A week later, it overheated a third time. The shop then pointed to a blown head gasket with an estimated repair cost of upwards of $4,000. Unwilling to sink that much into an older, high mileage vehicle, I chose to have it transported to New Mexico to allow my son to have a backyard mechanic's project. Upon delivery, my son immediately noticed that the radiator cap was on the overflow tank and the overflow tank cap was on the radiator. A sure recipe on how to overheat the motor. After correcting the issue, replacing with new coolant, burping the closed system, it has not overheated once in over a week of driving to and from Rio Rancho and Las Alamos, NM the entire week after delivery. There was no blown head gasket, no leaking hoses, no issues with the heater core. At this point, I have doubts on if it needed a new radiator. The way I look at this is, your shop was going to charge my daughter close to $5,000 to fix what turned out to be a mechanic's failure to know the difference between a radiator cap and an overflow tank cap. Unbelievable! read more

Hands down the best service I've received at an auto repair shop. Mike, Jon and Jerry were phenomenal in their customer service as well as knowledge of necessary repairs. Oakmont Service Center has set the gold standard for my future experiences at shops. My radiator cracked, which is a relatively costly fix. But I was quoted what I believed to be an extremely fair price and serviced extremely quickly, despite their high call and customer volume. The genuine kindness and willingness to help on top of having a welcoming lobby changed the game! Thanks so much again to everyone at Oakmont Service Center!! read more

Unreal how great and professional these folks are. I drive a vintage Saab and they fixed a problem that two successive garages could not figure out. They did it in less than an hour and charged less than $100. This made my car driveable again, when I was about to sell it and look for something new, even though I did not want to. My car is never going anywhere else now. Oakmont is the best! read more

You would not believe the auto mechanic I brought my car to today. This is first time in my life I have had A+ work done to my car! Incredible! Eugene needs to learn the mannerism and honesty and more... that this business offers! Best find ever! read more

My service engine light came on while I was driving from Los Angeles to Alaska. It had only been two months since I bought my car, and this was a long drive, so I pulled off the road and stayed at a rest stop near Eugene, OR. The next morning, I checked yelp for a nearby mechanic. There were a few reviews for Oakmont Service Center describing the owner as honest. That was the magic word. Although they were busy that morning, they hooked up the diagnostic gizmo and found the problem. I'd filled the gas tank all the way, for the first time since I bought the car, and the needle had gotten stuck at full. The gauge in the tank was malfunctioning. Not a serious problem, thank goodness. Something that can wait. They turned off the service engine light, and didn't charge me anything. Decent guys. I was back on the road in less than fifteen minutes. read more

Highly recommend! Service is amazing, definitely go above and beyond. Truly caring professionals.

I got a very reasonable quote from a Jiffy Lube to have my brake fluid flushed. Kendall Toyota said it needed a flush. Before going to Jiffy, I thought to check with Oakmont Service Center. They matched the lowest price for a brake flush and I made the appointment to get it done. Arrived on time and they took my Highlander in to do the work. A short time later, Mike came to me and asked who had recommended a brake fluid flush? I told him Kendall Toyota. He showed me the color coded strip that shows condition of brake fluid. It showed my Highlander fluid clear and not needing a flush. I said that made me quite upset with Kendall Toyota. Ever the professional, Mike said the a Kendall technician probably just looked at a service recommendation and followed it. I am sure there are some garages that would have just flushed the fluid and not said a word. Or, perhaps, not test the fluid and flush it and charged me. This kind of service and honesty is what makes Oakmont Service Center a cut above the rest. I do appreciate it! read more

Totally amazing service! I broke down while on a trip to California. When I up, they stopped what they where doing and fixed the problem right away so I could get back on the road. Their prices were fair and my truck is purring like a kitten again, I am so happy with their amazing service! read more

First time to the shop to get a starter repaired on a 2013 Honda Civic. Mike had the best price in town and I loved seeing his five star reviews here on yelp. Well the reviews are no joke this shop is honest, communicative and on point in every way. When I came in to pick up the vehicle the final price was cheaper than his original quote, this was unexpected. We have three cars in our family and I will definitely be back to this shop when our cars need some loving. It's hard to find a reliable, honest mechanic but look no further, Oakmont Service Center is the best independent service shop in Eugene! Thanks Again! read more

We became stranded over a 100 miles from home when our transmission went kaput and we pulled into a Jiffy Lube for help. They recommended Mike and his crew at Oakmont Service Center and thank god it was close by. After 5 1/2 hours of work they got us back on the road well under the price they quoted us. They stayed until after 7 to get the job done and were so wonderful to let us "camp out" in their lobby the whole time. we can not recommend them enough. read more

Oakmont Service Center - Mike, after a job well done. :-) - Auto Repair Near Me - Eugene, Oregon

Was kind enough to place a code reader on our car and tell us what is wrong for free!? Will definitely be going back here to get the repairs done! read more

Absolutely terrific! Not even 4 hours into a 16 hour trip, my thermostat decided it didn't like working. Worst part, it caused the car to overheat to the point of cracking my radiator nearly in half. Stranded on the side on a Saturday night, the tow truck driver recommended these guys. Couldn't be happier. Mike & his guys got me back on the road pretty much as soon as they opened again on Monday morning. They even made sure all my trailer connections were safe and working properly before I headed on down the road. Recommend these guys to anyone and everyone! read more

Replaced my timing belt and water pump for hundreds of dollars less than the dealership.

We were out of town there in Eugene, and our car broke down. This service center was a fantastic blessing for us. Very kind people, reasonable prices, and fast service. They know what they're doing, and they took us in right at closing time and had everything done by the next afternoon. We are very grateful for their wonderful service, and will definitely come back if we ever have trouble again and are in the area read more

They charge fair and work fast! I dropped my truck off this morning, having a headlight issue and not knowing what it was, and they fixed it by the end of the day! They charged fair and even fixed a minor issue I had in my cab for no extra cost. They seem to be honest and trustworthy, which is great since I just moved here and was looking for an honest mechanic. I'll definitely be going to them again in the future when need be! read more

I'm a new customer to Oakmont Service Center, and now a permanent one. I had been a longtime, loyal client of a major new car service center in Eugene. Several recent serious mistakes at the dealer service department created doubt, and when they recently advised that I needed MAJOR repairs, I went to Oakmont Service Center for a second opinion. NOT ONE of the major repairs was needed(!!) Was it the new faces at the dealership? New management? Cutting corners? Incompetence? Dishonesty? I don't know, but it didn't show well. So now I'm a loyal customer of Oakmont Service Center. They're small, so they may not get you in and out the same day, but they're competent and honest. They guarantee their workmanship for two years. Wow! Plus, the last time I was in, they couldn't correct the problem, so they would not charge me. I insisted on payment, but the owner would not accept it. Again, wow. So there you have it. Good quality, friendly, honest service and reasonable rates. I recommend making an appointment. Two solid thumbs up! read more

I was blown away by the customer service and the attention I got today at OSC! The A/C went out in our van and they gave us solid advice and recommendations. We will definitely be using OSC for any future service we might need. And Ratchet is pretty darn awesome too read more