We have bought 5 appliances from Knies this year. We have been pleased with their knowledge, the…read moreavailability and the delivery to Freeport. Their prices were similar to Menards or Lowes and the shopping experience was far better. I strongly suggest checking out Knies for appliance purchases.

From the owner: Welcome to Knie Appliance & Furniture, your trusted family business for over seven decades. Explore…read moreour vast selection of high-quality cooking appliances, refrigerators, dishwashers, laundry appliances, & more from renowned brands such as Whirlpool, LG, Bosch, Cafe, GE, Frigidaire & Samsung. Additionally, we offer mattresses, adjustable bases, & an extensive range of furniture for your home, covering living room, bedroom, & home office needs. At Knie, we prioritize excellent service. Our dedicated appliance repair service is available to assist with any issues concerning products purchased from us. Plus, take advantage of our convenient appliance and furniture delivery services. Visit Knie Appliance & Furniture store today in Polo, IL.

What a great experience! Dan, the owner, came to our house to fix our refrigerator. Not only did…read morewe receive an extremely fair price, he explained every step of the process and couldn't have been nicer. The refrigerator works as good as ever.

Update: I had the opportunity to speak to the owner Dan and he was fantastic. Dan addressed our…read moreissues and that this is not the level of service they strive to provide. He went above and beyond to resolve the issues and make everything right. Happily going from a one star review to five stars and we will use them again. Thank you, Dan! We've had Leonardi out for two appliance repairs in the last four months, and we won't be using them again. The first visit was for a dishwasher that had stopped getting the dishes clean. After a $300+ repair, it leaked the very next time we used it, causing over $2,000 in damage. That repair should never have been done, and the technician should have advised us to replace the unit. We gave them the benefit of the doubt that he did what he thought was best and called them back for a dryer issue. This technician said nothing was wrong, yet the problem has continued. Fool me once, shame on you. Fool me twice, shame on me. There won't be a third time.

We believe in supporting our local businesses first - by pricing, by service, by word of mouth, by…read morepast experiences, etc. We have happily discovered that Zirkelbach's delivers everything we desire: A local business with the home-town personal service that is lacking in the large box chain stores, competitive pricing, very knowledgeable staff, latest trends in merchandise selections, flexible and dependable delivery schedules, impeccable follow-through, and last but not least, a very nice and comfortable place to shop. Five appliances later.....

They charged us $70.00 for someone to say our fridge wiil cost $700+ to repair. Bought from them 4…read moreyears ago. Not a business I will deal with again. Went to Best Buy and got a great deal and exellent satisfaction from them.They say buy local but I say go where you get good service.

10/10 recommended Area Appliance 815 as your first call!!…read more Service call/charge was cheaper than big box stores. My washer/dryer is an old style one piece stacking and the dryer stopped being warm. Was able to come out sooner than I expected. Gave me a no pressure estimate showing parts, tax, and labor. The turn around time for parts and repairs was very quick and timely. Was very friendly, knowledgeable, did not mind my animals checking out what was going on, let me listen to my podcast, and did not mind my constant chatter!

Steven did everything he could to fix our fridge. You could tell he cared and was not trying to…read morejust make money. While he didn't get our fridge working he was very knowledgeable and knew multiple things to try it was great value and service.

Bought a refrigerator from here, plugged it in and took the temperature the next day and it seemed…read moreto be working so I put food in it. Was awakened in the middle of the night by what sounded like animals fighting. came downstairs to see it was the refrigerator. They sent a guy to fix it and it made the noise less but a few days later it went out and all my food went bad. He came back out to fix it and replaced what I believe to be the fan. It worked for maybe a month and then I noticed my food wasn't very cold. Called them and they said it was out of warranty now. I expected that however I figured if they put a "new" fan in then maybe that would have a warranty or maybe the fan was never the issue. One guy said he would make it right and get it checked out but he never called back. When we did talk to him again he said it's not his problem. All in all. I had to throw everything away from the fridge and freezer AGAIN as temps were above zero in the freezer and were measuring at a minimum of 62 in the fridge. I have unplugged it and cleaned it out then plugged it back in and it seems to be even worse. Good news is: it doesn't squeak! I can't say for sure if all of their products are bad or I just got a lemon. I just wish they would have followed through longer considering it arrived broken and was never really fixed or seemed to be a bad product.

very unprofessional owner. I tried called and talking to him about a delivery and pickup that I…read morepaid for and the fridge was not picked up. He hung up on me. horrible customer service. I did not raise my voice, never accused him of being wrong I was simply telling him that the person that he uses for delivery did not do what we paid him to do. he told me to set the frigde outside and let the scrappers take it and hung up. Not good for a small business to treat people like that.

It has been so difficult getting any appliance repaired since moving to this area that I was about…read moreto give up. Luckily I ran across B & W Appliance in Rochelle, IL and after one very nice phone conversation with the office staffer, was able to schedule a repair on our dishwasher in a couple of days! (We had been used to waiting 2 weeks, so this was a thrill.) Byron fixed our problem in no time - very professional, very knowledgeable, very nice young man. Would not hesitate to make this business the first place I call whenever there's a problem with an appliance!

Boy do I feel like a heel! I was unaware that they were on…read morevacation this week when I dogged them for not calling. I will call them back and see what happens next week. I apologize for the hurried review.

5 STARS ALWAYS!! We…read morewould recommend The Appliance Guy, Jason K. any day of the week!! First of all, Jason WANTS to WORK!!!! He is very dedicated to whatever the task might be! It's almost impossible to find a local appliance repair person, let alone one you can totally trust! We've known Jason for a few years now. Jason is knowledgeable, accommodating, trust worthy, respectful, helpful, efficient, timely and his fees are MORE than fair! We never worry about him taking advantage of us or anyone we recommend him to. He ALWAYS returns calls. He does not EVER blow off a customer. If he isn't sure about something, he calls the resources he works with. I've heard him speak to people at GE re our dryer. He's always very patient and respectful. Jason is very easy to work with and really a delight to be around. He doesn't dilly dally. He gets in, does the work and he's onto his next job. He doesn't take shortcuts or do things cheap. If you live alone, are a senior aged person or a young adult, you do not EVER have to worry about welcoming Jason into your home. You can trust him, believe what he is saying, believe that his work is quality and first class and lastly that he's not going to price gouge you. I can't say enough positive things about Jason K. And hope that his business keeps growing and growing because it's rare to find someone you have faith in like we do Jason! You won't regret working with The Appliance Guy!!

We bought a Refrigerator, Washer & Dryer, Microwave, and a Stove. Not only did we get a good deal,…read morethey also install & service their appliances.

Fabulous appliance store. Very very honest and accommodating owners. You will never receive their…read morequaity I a big box store.

Two service calls and received excellent service both times…read more My most recent service call was yesterday, February 18. As you know, temperatures were close to zero. Around 4:00 I determined our Amana furnace must not be working. Placed a call to Farley's at 4:12. Service man came out, diagnosed the problem and had to return to the shop to get the part. By 5:30 the furnace was fixed and working properly. Office personnel and service man were very helpful and courteous. I'm sure the service call will be costly, however, a small price to pay at the end of the day with subzero temperatures. Any service call would be expensive. The other service call to Farley's was around 1/23/25 regarding my Maytag washer. Because we like to shop local, we purchased the washer & dryer from our local dealer Knie Appliance, you know the one that always asks you prior to service, "did you buy the appliance here"? Very annoying. You either service or you don't. I told them the code and the issue I was encountering. Because Knie had already replaced a part in October, I felt it may be the same issue. (This call to Knie was around 1/21/25.) Knie told me they would not be able to schedule a service call until the following week. (What?) I was leaving on vacation that weekend for two weeks and could not leave family members here without a washer. I called Farley Appliance and they sent a service guy out. He actually tested the bad part and removed it from the washer but did not have a part with him, and had returned to the shop to check stock. Before Farley's were able to get back with me, my husband called Knie himself and they ultimately came out same day, tested the part that Farley's removed and confirmed it was bad, and fixed the washer. I'm not sure what my husband said but I could tell that the service man that came, who also had come in October and was very pleasant, was not happy this go around. I had to call Farley's back and say it has been fixed by their competitor. Mind you, the office staff who took the call was very understanding and again, courteous. Farley's is actually located about 12 miles away, and although I told them it was okay for them to bill me for the trip and work they had already done, they never sent me a bill. This whole situation was uncomfortable for me at best but Farley's made it less uncomfortable and it is appreciated. This is service as I remember it should be. We already had some dealings with Farley's in the past as we had replaced the microwave that was purchased with the house. At some point in the future, I will be buying a new refrigerator and I will be making the purchase at Farley's. I anticipate we will also be investing in a new furnace and A/C, and plan to shop at Farley's as well. We now have to consider the service aspect in all purchases because, unfortunately, material things no longer last for any extended period of time. Farley's provides great service; we have had nothing but a positive experience with them.

I was in the T.V. Appliance & Funiture business for 44 years. and know what customer service is all…read moreabout. That store is no longer. I had a Maytag Microhood that needed service that another dealer would not even look at because I did not buy it from them. Long story short. Farley's in Dixon IL looked at it for me in one day I was told it was not worth fixing and was given a GREAT deal on a new one in the Bisque Color that was important to me. So if your looking for great customer service look no further than Farley's in Dixon IL Thanks to Chuck, Annie & Nicole.

Our car had a WD40 leak and they were so kind as to help us clean up the mess! Excellent customer…read moreservice. Very kind. A +!!!