The owner was very helpful in assisting my mother in selecting a new mattress. His price was very…read moregood, and he delivered and picked up the old mattress on time. I would not hesitate to use him in the future, and since he is able to deliver all over the country, I will definitely take a look at his selection before I look anywhere else.

I had an AWESOME customer experience today at Factory Direct Mattress in Clinton, Iowa. After…read morehaving a HORRIBLE mattress shopping/buying experience in the Quad Cities, I decided to shop around at smaller neighboring towns, in the hopes that I could find not only better pricing, but that small-town feeling where the sales folks actually took an interest & cared about me, as well as keeping me as a customer. I am so glad that I did! Before driving the 45+ minutes one-way, I called Factory Direct Mattress in Clinton, IA, and spoke with Domingo. After listening to my past experiences, what I was looking for, and my overall general requirements, he requested that I come to his store & "try on" some mattresses so he could see how each of the mattresses he offered reacted to my body type, shape, and weight. Domingo really knew his stuff...not just about mattresses, but also about food, health, & fitness, and he honestly could be a life coach in general! Within 15 minutes of meeting him, I felt like we had known each other our entire lives! Not only did I walk out of Factory Direct Mattress with a great new king-size mattress, box springs, bed frame, and mattress cover for a great price, but also with the peace of mind that Domingo actually takes care of his customers, and wants to retain his customers for life! In a world where customer service is robotic, automated, or non-existent, it is very refreshing to know that there is at least ONE business today in which honesty, integrity, and a genuine care for the customer still exists! Thank you Domingo! My wife and I will definitely be repeat customers at Factory Direct Mattress in Clinton, Iowa!

Have purchased furniture, mattresses, recliners etc from D&E Furniture for many years. The absolute…read morebest in value, service and delivery, plus the VERY best people to help with your purchase and delivery! Brad and Abbie are so helpful and never rush you ....Excellent service! Highly recommend!

I was looking for some furniture for my basement and a bed set up for my spare bedroom room. I had…read morea budget and knew what I was interested in. the guy that helped us was amazing and realized my sister and I had limited walking abilities had took us downstairs in their service elevator to save steps. they had the most amazing selection of lazy boy furniture all marked down!! we found 2 recliners and loveseat for my family room and also a headboard , mattress set and thought I was done until I saw this really beautiful double recliner set and I was sold. I got all of this within my budget and they set delivery for the next day. they arrived right on time and removed the old chairs and set up the new furniture . the boys that delivered everything were so nice and explained all the features! I'm very happy with everything from the greeting on arrival, the quality to personal service. they had my business for everything I need.

The customer service is absolutely outstanding. I had called with general questions weeks before my…read morepurchase and the gentleman was extremely helpful. I then made a purchase and then another a week later after being so pleased with the first and deciding to upgrade a second room. Each time, Maggie provided fabulous information and was so incredibly helpful. Pricing was great too! Delivery was spot-on and professionally handled. Thank you, Maggie and Mattress Firm!

Very happy! We have been looking to replace our current…read moremattress for a while now; but have been reluctant. Finally, we went into Mattresses Firm in DeKalb. We worked with Jason; he was very polite, very easy to talk to and very knowledgeable. He was never pushy, but took time to get to know us and our sleeping habits; he explained features of several mattresses that fit our sleep style and then left us with pillows so we could relax and try the mattresses without pressure from him. We were worried about being treat differently for being a gay couple; but Jason made it a nonissue. We were also a little worried about trying mattresses out during Covid; the store was very clean and asked for masks. Ended up buying a mattresses and walked out very happy. Thank you, Jason!

We went in search of the perfect chair to fit us and 2 dogs, even had in mind the exact chair we…read morewere looking for. We found it not in stock at Harolds, but lucky for us, it was already on order! We received it in about 15 days vs. 3 months at another local furniture store! Thank you Harold's for your excellent service and delivery. We will tell everyone we know about our positive experience!! Jolene McKean-Polo Il.

Don't purchase anything from this company. The owner, Becky Hunter, just called my wife yelling at…read moreher that she should be ashamed because their delivery worker had to walk through the snow. I'm sorry that I didn't shove my yard. Then when I called back to figure out what happened she told me the same thing that she should be upset for "making" them walk through the snow. No one made them. If they didn't want to walk through the snow they should have said something to us and left it in the driveway. We would have taken care of it ourselves. After the thousand of dollars, we spent them over the years. This is the customer service we got. I would not recommend buying from them.

Given direct info about beds. No pushy sales tactics. No weird lingo to learn to follow in their…read moreexplanations or sales pitch. Just some guys who are honest in bed selling. Beds are there to try. Delivery available. Great feeling and looking beds. A lot different selection than what you see at your typical mattress shop We ended up visiting other mattress stores and we ended up coming back here due to ease of shopping and learning about bed products. We purchased one of their beds, got a great deal and no issues or ugly surprises

Al- amazing. Not only beyond knowledgeable- we got our bed delivered same day! Talk about service…read more 5th mattress we have purchased from Bed Mart.

Beyond 5 stars!! Excellent customer service…read more I called and ordered over the phone I drive semi and needed a mattress while I was passing through town They made it in under an hour I got to try the floor model when I got there. Paid loaded it up and gone ! Beautiful made mattress

My brand new mattress was delivered on Tuesday and EJ and Kendrick were very professional,…read moreknowledgeable and friendly. Very pleased with my purchase and HIGHLY RECOMMEND Dubuque Mattress!

We have done business with Knies for 25 years. After Mark Knie died, service seemed to go down. I…read morewas not happy with their installation of my new washing machine a couple of years ago, nor my new stove. The final straw was the refrigerator we purchased from them needed out of warranty service for a water leak. They repaired it in February 2024 and also had to return for the same problem July 2024, to the tune of $452.39. By September 2024, it was leaking again. They said they had done all they could to fix it (take my $). Farley's/Dixon came out and fixed it for $85.75. I have a new appliance store now. I have purchased a couple of new appliances from Farley's and am very pleased with their prices and service.

I used to love Knie's furniture and have spent thousands of dollars there over the last few years…read more But this latest purchase disgusted me. When we ordered (another) rocking chair, we were told that they would deliver and dispose of the old one for $60. Ok We were horrified when they just set it out in the front of the house and left it there If they had been honest and said that up front, we still would have bought the chair. However I feel like we were duped, misled, and straight up lied to. When I called the store afterwards I was told it's "not their policy" to dispose of old furniture. It's only their policy to lie to customers, I guess Honesty would have gone a long way. I will never go back again

Charlie, the owner, is such a stand-up business man. I recommend this store to any and all…read morelooking. He stood by the quality of his product- without hassle. We had a factory issue with a well known brand- and he simply said "I want my customers to be happy." The replacement mattress hit the spot and is so very comfortable. My wife and I are very very happy, and we look fw to a great nights sleep for many years to come.

My sister bought a mattress from Mattress Pro just before I decided I needed one. She did lots of…read morecomparison shopping and sent me here. Charlie was terrific. Knows his products and didn't push me to a higher price point. I bought a very firm Simmons. It was delivered and set up by his company. The price was excellent. I've been telling all my friends about this store.